CV axles

[shurmanter]

The bulletin says to replace both even if only one is bad

I have a 23 not a 22 and they are fighting it tooth and nail. The service advisor said "they probably changed the part from 22 to 23 and thats why 23s aren't on this bulletin. They also forced me to get new tires before they would investigate the issue farther as they were convinced that was the issue. They ended up doing multiple test drives after they did the tires and confirmed the issue is still present.

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[Darryl]

I don't understand why they're fighting you. Especially if it's still under the 5/60 powertrain warranty. At our dealership we would probably replace the offending axle while letting you know that if the vibration remains, it's probably the tires. We'll get reimbursed for the axle by Ford, and hopefully we can sell you some tires afterwards.

 

[shurmanter]

I don't understand why they're fighting you. Especially if it's still under the 5/60 powertrain warranty. At our dealership we would probably replace the offending axle while letting you know that if the vibration remains, it's probably the tires. We'll get reimbursed for the axle by Ford, and hopefully we can sell you some tires afterwards.

its a 23 with 45k miles so definitely under the 5/60 powertrain. They said Ford requires them to check the tires first and if the tires are at 4/32 or below they MUST be changed first. After that they need to evaluate if the vibration went away or not. Said Ford requires photos of the tires etc. They also have a right CV at their other location and won't said they can't even get it to that one unless its authorized as a warranty or Ford may want them to use a brand new one from Ford for it. I think they are lying to me, and frankly not sure how to force their hand. I likely will never work with them once this vehicle warranty has expired.

 

[DBKeel1]

I wish that were true. Ford replaced one this time (at 80k miles). They replaced both last time (at 39k).

 

[Darryl]

its a 23 with 45k miles so definitely under the 5/60 powertrain. They said Ford requires them to check the tires first and if the tires are at 4/32 or below they MUST be changed first. After that they need to evaluate if the vibration went away or not. Said Ford requires photos of the tires etc. They also have a right CV at their other location and won't said they can't even get it to that one unless its authorized as a warranty or Ford may want them to use a brand new one from Ford for it. I think they are lying to me, and frankly not sure how to force their hand. I likely will never work with them once this vehicle warranty has expired.

I don't recall Ford being this strict on cv axles. In the pinpoint test. Ford tells us to check certain things in order first. But for vibration issues they generally tell us to check the tires for balance and uneven wear. But they don't usually specify a tread depth. And they don't usually require pictures in routine situations like this.. But there may be specific cases with certain dealerships. Are there any other dealers nearby? Unless the tires are obviously chopped or cupped, We generally rotate the tires to see if the vibration changes. Also, does the vibration respond to acceleration,is it worse under acceleration and noticeably better when coasting?

 

[shurmanter]

I don't recall Ford being this strict on cv axles. In the pinpoint test. Ford tells us to check certain things in order first. But for vibration issues they generally tell us to check the tires for balance and uneven wear. But they don't usually specify a tread depth. And they don't usually require pictures in routine situations like this.. But there may be specific cases with certain dealerships. Are there any other dealers nearby? Unless the tires are obviously chopped or cupped, We generally rotate the tires to see if the vibration changes. Also, does the vibration respond to acceleration,is it worse under acceleration and noticeably better when coasting?

There is ankthwd

I don't recall Ford being this strict on cv axles. In the pinpoint test. Ford tells us to check certain things in order first. But for vibration issues they generally tell us to check the tires for balance and uneven wear. But they don't usually specify a tread depth. And they don't usually require pictures in routine situations like this.. But there may be specific cases with certain dealerships. Are there any other dealers nearby? Unless the tires are obviously chopped or cupped, We generally rotate the tires to see if the vibration changes. Also, does the vibration respond to acceleration,is it worse under acceleration and noticeably better when coasting?

there are plenty but they are the closest and where I purchased from. Frankly I think they just don’t want to do the work. The service advisor told me today she’s “never seen a CV changed in her 5 years there” when I told her it was common problem on these. She was shocked about the Bulletin for 22s. I had rotated the tires 3 weeks ago and the problem stayed but they continued to tell me front drivers was worn and that was causing the issue. This was before they refused to do any more diagnostic work until I got new tires. The issue is ONLY on acceleration and not coasting[/QUOTE]

 

[pigsareus]

They did the tires as they weren't going to give on that and wouldn't test anything until those were done. They did 3 test drives as apparently the alignment they did was bad and it turns out that while the problem decreased, it was still very much present.

So....they made you buy new tires , find out that they did a crappy alignment, and now wijll likely find that - as you predicted - the problem is with the CV axle. So are they going to now (1) replace both axles (2) give you a refund or some $ for making you buy those new tires and (3) apologize (at least for the faulty alignment).:?

 

[shurmanter]

So....they made you buy new tires , find out that they did a crappy alignment, and now wijll likely find that - as you predicted - the problem is with the CV axle. So are they going to now (1) replace both axles (2) give you a refund or some $ for making you buy those new tires and (3) apologize (at least for the faulty alignment).:?

They were playing hard ball with me today but I’m likely following up with the service manager Monday and we’ll go from there. Kinda ridiculous they still are unwilling to accept it’s the CV and said Ford is very strict.

 

[pigsareus]

There is ankthwd

there are plenty but they are the closest and where I purchased from. Frankly I think they just don’t want to do the work. The service advisor told me today she’s “never seen a CV changed in her 5 years there” when I told her it was common problem on these. She was shocked about the Bulletin for 22s. I had rotated the tires 3 weeks ago and the problem stayed but they continued to tell me front drivers was worn and that was causing the issue. This was before they refused to do any more diagnostic work until I got new tires. The issue is ONLY on acceleration and not coasting

[/QUOTE]
Re she never saw a CV changed - that is ridiculous - it's a relatively common point of failure in many FWD vehicles. You should have asked her if she knows what 'CV" stands for. I'd just blast this stupid dealership for their incompetence and lack of education...Oh, and for lying.

 

[shurmanter]

Re she never saw a CV changed - that is ridiculous - it's a relatively common point of failure in many FWD vehicles. You should have asked her if she knows what 'CV" stands for. I'd just blast this stupid dealership for their incompetence and lack of education...Oh, and for lying.
[/QUOTE]
I just want to get this taken care of first before I go scorched earth

 

[Darryl]

There is ankthwd

there are plenty but they are the closest and where I purchased from. Frankly I think they just don’t want to do the work. The service advisor told me today she’s “never seen a CV changed in her 5 years there” when I told her it was common problem on these. She was shocked about the Bulletin for 22s. I had rotated the tires 3 weeks ago and the problem stayed but they continued to tell me front drivers was worn and that was causing the issue. This was before they refused to do any more diagnostic work until I got new tires. The issue is ONLY on acceleration and not coasting

[/QUOTE]
It sounds like classic axle failure. And if the dealership isn't that big, it is possible that THAT dealership has never seen that issue. We've had to replace axles on several vehicles. But I cant remember us having to replace one on a Maverick, BUT just because we haven't seen it doesn't mean that it doesn't exist. If this dealership is continually uncooperative, it may be worth it to try another dealership if it's not too far away. We have customers who drive 50 miles to our dealership because they don't like the one locally. I don't really blame them. I used to work for that dealership. And I drive 45 miles to work at my current dealership. We also have 3 other dealerships within 25 miles of us. Some of their dissatisfied customers come to us. And I imagine some of our dissatisfied customers go to them. Our management seems to bend over backwards when a customer comes from another dealer because we want to show that we are better. Most of them we want to keep. But there are some we would like to send back to the original dealer

 

[shurmanter]

It sounds like classic axle failure. And if the dealership isn't that big, it is possible that THAT dealership has never seen that issue. We've had to replace axles on several vehicles. But I can't recall us having to replace axles on a Maverick. The recall is VERY recent. In truth. I found out about the recall on THIS forum. The. I searched and found it on our site. Since there is a recall, it OVER RULES any normal procedure. The recall simply says that if it has this symptom, replace the axles. So even if previous instructions said to do other tests, the recall (or more correctly, extended coverage) allows them to simply replace the axles first unless they see some blatantly obvious other reason. If they resist, just simply contact Ford. We have had people contact for it for legitimate and frivolous reasons. In all cases will contact the dealer. And in this case it's likely that they will simply tell the deal to replace the axles as per the latest bulletin. Again, it is no surprise that she is unaware of the recall. But if you bring the truck in again, the field service action / recall will appear when she pulls the "OASIS" which is the information from Ford that is attached to every write-up. Regular bulletins don't automatically show up. But feel service actions do.
[/QUOTE]
The only thing is I have a 23 whereas that bulletin is for 22s.

 

[Darryl]

It sounds like classic axle failure. And if the dealership isn't that big, it is possible that THAT dealership has never seen that issue. We've had to replace axles on several vehicles. But I can't recall us having to replace axles on a Maverick. The recall is VERY recent. In truth. I found out about the recall on THIS forum. The. I searched and found it on our site. Since there is a recall, it OVER RULES any normal procedure. The recall simply says that if it has this symptom, replace the axles. So even if previous instructions said to do other tests, the recall (or more correctly, extended coverage) allows them to simply replace the axles first unless they see some blatantly obvious other reason. If they resist, just simply contact Ford. We have had people contact for it for legitimate and frivolous reasons. In all cases will contact the dealer. And in this case it's likely that they will simply tell the deal to replace the axles as per the latest bulletin. Again, it is no surprise that she is unaware of the recall. But if you bring the truck in again, the field service action / recall will appear when she pulls the "OASIS" which is the information from Ford that is attached to every write-up. Regular bulletins don't automatically show up. But feel service actions do.

The only thing is I have a 23 whereas that bulletin is for 22s.
[/QUOTE]
I just remembered that. I edited my comment

 

[Darryl]

The only thing is I have a 23 whereas that bulletin is for 22s.

I just remembered that. I edited my comment
[/QUOTE]
If the other dealerships aren't too far away, it just may be easier to go there and get a fresh start.

 

[pigsareus]

Re she never saw a CV changed - that is ridiculous - it's a relatively common point of failure in many FWD vehicles. You should have asked her if she knows what 'CV" stands for. I'd just blast this stupid dealership for their incompetence and lack of education...Oh, and for lying.

I just want to get this taken care of first before I go scorched earth
[/QUOTE]
Yeah, in the end you'll get it/them replaced for free, you will have a couple or set of new tires and you'll be on your way - and you'll likely be using another dealership in the future to do any future maintenance. I'm fairly good at just using sarcasm to get my point thru to businesses, but, yeah, sometimes I have just 'let it go' to save my sanity.

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