Beware: Heat Exchanger not covered under warranty

[Suzukiridr14]

That sucks especially with that expensive of a repair. I know many people don't like buying extended warranties but something many should consider for the Maverick, especially the Hybrid. Ford ESP is not extremely expensive. Just one repair like this could easily pay for the warranty.

If you live in Florida you can't buy an ESP from out of state. Dealers in Florida charge $2500 to me that's a lot of money.

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[Granger Ford]

Do you have a guesstimate on how much they are going up? I am scheduled for delivery in November.

I don't know. I saw a stat that repairs costs have risen approximately 18% in the last year.

That being said, I've also heard 60% of statistics are made up on the spot.

So anything I say would be just a guess. I wouldn't be shocked at 10%.

 

[BoldlyGoingNowhere]

I don't know. I saw a stat that repairs costs have risen approximately 18% in the last year.

That being said, I've also heard 60% of statistics are made up on the spot.

So anything I say would be just a guess. I wouldn't be shocked at 10%.

Fair enough, thanks for the guess!

 

[dhorton66]

Have the same issue with 2022
F150 and we did purchase the very expensive extended warranty and it is still not covered. There is clearly a defect in these vehicles that is being ignored or covered up. Too bad because the concept is great but Ford needs to stand behind their products or get out of the hybrid market. I do think there is a class action suit re this.

 

[jeffrol48197]

Have the same issue with 2022
F150 and we did purchase the very expensive extended warranty and it is still not covered. There is clearly a defect in these vehicles that is being ignored or covered up. Too bad because the concept is great but Ford needs to stand behind their products or get out of the hybrid market. I do think there is a class action suit re this.

Customer Satisfaction Program 24N04
Supplement # 1
Certain 2021-2023 Model Year F-150 HEV and 2022-2023 Model Year Maverick HEV Vehicles - Replacement of Exhaust Gas Heat Recovery System If Failed
posted 12/2/24 through Ford...

 

[Glen Baker LLC]

Posting this as a caution to anyone considering a hybrid. This is concerning the heat exchanger which seems to be a common issue. I took delivery of my truck 3-28-2022. Around September with 20,000 miles I had an appointment scheduled for an engine shield recall. Days before my appointment, I began to get notifications in the app that battery power was low and all remote systems were disabled. Dealer found no issue causing this. Now at 38,000 miles, I have a check engine light with codes 237c and 237d. The cause was deemed to be the heat exchanger in the hybrid system (GREAT! Should be under the hybrid system warranty). Wrong. Sent home with the vehicle and told it is safe to drive. After speaking with the warranty department, I’m on my own for a $1500 repair on a part that should be covered under warranty. I have a shake at idle that started when the check engine light came on also. I was told that sometimes they’d offer to cover the cost based on circumstances but since I’m not a loyal ford customer, I’m out of luck. Mind you, I’m 26 and this is my first new vehicle ever owned. Just beware that after the 36,000 mile warranty, it’s a crapshoot whether anything (including power train) will be covered. Despite being maintained based on the maintenance schedule and services being done at the dealer, ford doesn’t care. Mine will be for sale after this repair and I’ll be Toyota shopping again based on solely customer service. My dealer’s service manager told me that this seems to be a common theme with ford’s warranty department in the last year. He told me that they thought it would be covered without question and he even requested it be covered again to no avail.
I don’t see this vehicle making it to 100,000 miles without extensive repairs and costs.

I hope this might help I know the post is old.

Customer Satisfaction Program 24N04
Supplement # 1
Certain 2021-2023 Model Year F-150 HEV and 2022-2023 Model Year Maverick HEV Vehicles - Replacement of Exhaust Gas Heat Recovery System If Failed
posted 12/2/24 through Ford...

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