Ask your dealer about VINView if you're eager to track your Maverick order

[TCPTX65]

Looks like we are in the same boat now - mine was unloaded after lunch. Did you hear anything from your dealer?

I emailed him this morning and asked him to look in VINView to verify. The sales manager replied and said my truck was in Mesquite and my new delivery date was updated from 20 Feb to 17 Feb. He also said don't be surprised if it gets here earlier since it's only 150 miles away.

Sponsored

 

[E30andrew]

hell yeah man, thats awesome!

 

[billbillw]

Haven’t heard from dealer yet regards vinview and ford chat were no help. It’s weird that Hermosillo is on the west coast so you would assume a straight shot uk by rail but apparently not

Looking at the BNSF and other rail maps, it is likely they all go east and come up through El Paso, but I could be wrong.

 

[Onemilemichael]

Mine shipped the day after it finished production and took 18 days to arrive at my dealer in GA. I feel like I got unusually lucky though.

I'm picking it up tomorrow

Awesome That does sound lucky! Happy for you. Happy driving

 

[Mike_CK]

yes you would think this process would be more streamlined but it ain’t

Looking at the BNSF and other rail maps, it is likely they all go east and come up through El Paso, but I could be wrong.

ah the fed ex approach, let’s send anything for the west coast to the east first and then double back

 

[huunvubu]

Like many of you, I have been trying to obsessively track my Maverick since it got on a train in Hermosillo and began its journey. I had to chat with Ford Chat a dozen times to finally get an agent that could provide me a rail car number, as my sales rep at the dealer didn't have one.

As it turns out, Vehicle Visibility, the program that many dealers have been using to track new vehicles, was discontinued on Feb 1st, 2023. (which would explain why the Vehicle Visibility report my dealer was pulling only showed my truck getting to Nogales AZ on the 30th, and no updates past that).

This system has been replaced by VINView, which came out back in October to give dealers 4 months to adopt it before Vehicle Visibility went away. This system gives dealers better real time tracking info, and the ability to share the real time updates with their customers.

As I suspected, when I brought this up to my sales rep this morning, they had never even heard of VinView. After they chatted with their Manager for a bit, it turns out they did have it but were not actively using it. My rep got back to me that they signed me up for real time alerts, and a few minutes later I got this!

If you are tired of calling the automated phone system everyday for an update, give your dealer a call and see if they have access to VinView.

Vehicle Visibility also showed:

Scheduled to "Build Week" and "Build Day" information
and when in Production: "Sent to Plant", "Body Shop", "trim Line" etc

Is that information available in VINView?

 

[huunvubu]

Vehicle Visibility also showed:

Scheduled to "Build Week" and "Build Day" information
and when in Production: "Sent to Plant", "Body Shop", "trim Line" etc

Is that information available in VINView?

Answering my own question as yes that information is available in VinView.

This is from an email sent from my dealer on my MY23 order via VinView:

 

[Bob The Builder]

My dealer could not supply the VinView info so had to take upon myself to call chat, get the railcar # and follow it via the 800 number. Works great. Current status Selkirk, NY marshaling yard. Next stop W. Brookfield, MA, end of the rail journey.

Sponsored