Options to get status / track your Maverick order

[theway-yay-ting]

With the recent announcement that Ford won't be sending out "scheduled build week" emails, here's an alternate approach...

- Call your dealer FIRST to see if they have any information for you
- Call Ford Customer Service (800 334-4375), or
- Log into your Ford account on ford.com and use the chat feature

And be sure to use the order tracking tools here:
https://www.mavericktruckclub.com/forum/threads/-maverick-build-tracking-links.2882/

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[StephanWolf]

I did a live chat. No VIN/Build Week yet. I didn't expect one, since I ordered Oct. 8th, but nice to know for sure.

 

[Turtle]

Can i suggest that folks contact the dealer first rather than 40,000 calls to Ford Customer Service. Ain’t that what the dealers are supposed to Do.

 

[Turtle]

Can i suggest that folks contact the dealer first rather than 40,000 calls to Ford Customer Service. Ain’t that what the dealers are supposed to Do. If your goal is to teach Ford a lesson of some type we will loose the open line / chat.
IMO this is stupid -

 

[theway-yay-ting]

Can i suggest that folks contact the dealer first rather than 40,000 calls to Ford Customer Service. Ain’t that what the dealers are supposed to Do. If your goal is to teach Ford a lesson of some type we will loose the open line / chat.
IMO this is stupid -

Fair point. I updated the original post to suggest calling the dealer first for an update.

 

[Turtle]

Fair point. I updated the original post to suggest calling the dealer first for an update.

Please revise the tittle of the thread.

 

[theway-yay-ting]

Please revise the tittle of the thread.

Done.

 

[Dechion]

Can i suggest that folks contact the dealer first rather than 40,000 calls to Ford Customer Service. Ain’t that what the dealers are supposed to Do. If your goal is to teach Ford a lesson of some type we will loose the open line / chat.
IMO this is stupid -

Just because dealers are supposed to keep us informed doesn't mean they will.

There is literally no incentive for them to inform me of anything other than "your truck is here, come pay for it" (they get money) or "your truck got pushed to a 2023, come on in and update your order" (they eventually get money).

Anything else they say risks them getting hate from an angry customer if the situation changes. Why risk that?

They are not my friends, this is a business arrangement.

 

[Turtle]

Just because dealers are supposed to keep us informed doesn't mean they will.

There is literally no incentive for them to inform me of anything other than "your truck is here, come pay for it" (they get money) or "your truck got pushed to a 2023, come on in and update your order" (they eventually get money).

Anything else they say risks them getting hate from an angry customer if the situation changes. Why risk that?

They are not my friends, this is a business arrangement.

What you are describing is the difference between dealers that will not survive the change over to a build to specification world and certainly not in the EV world as currently defined by TESLA. If the Chapmans and Long Mcarthur’s of the world want to sell 1.000’s of cars they need to focus on customer service. You don’t really think that @fordvideoguy is on-line two nights a week cause he has no family to see at home. He is setting Long McAthur up to be one of the largest Ford Blue and EV dealers in the country. I have spent the last 50 years dealing in customer service and the word gets out and it pays for itself. My next Ford (thinking Mach-e ) will be purchased from Tim Bartz.

 

[scottp01]

Just because dealers are supposed to keep us informed doesn't mean they will.

There is literally no incentive for them to inform me of anything other than "your truck is here, come pay for it" (they get money) or "your truck got pushed to a 2023, come on in and update your order" (they eventually get money).

Anything else they say risks them getting hate from an angry customer if the situation changes. Why risk that?

They are not my friends, this is a business arrangement.

You forgot the third option.

"Oh there was an issue with your order and we need to cancel/move to 2023/charge you more." Dealer then proceed to sell truck with $5k+ markup

 

[Dechion]

What you are describing is the difference between dealers that will not survive the change over to a build to specification world and certainly not in the EV world as currently defined by TESLA. If the Chapmans and Long Mcarthur’s of the world want to sell 1.000’s of cars they need to focus on customer service. You don’t really think that @fordvideoguy is on-line two nights a week cause he has no family to see at home. He is setting Long McAthur up to be one of the largest Ford Blue and EV dealers in the country. I have spent the last 50 years dealing in customer service and the word gets out and it pays for itself. My next Ford (thinking Mach-e ) will be purchased from Tim Bartz.

Had I known then what I know now I would have ordered from Long Mcarthur, even though it's a cross country trip to go pick it up.

The dealers that aren't leaning into the build to order model aren't going to be around long term, you are right about that.

My point still stands though. Most dealers don't keep their customers informed. If they did the majority of us wouldn't be relying on Tim's videos and forums like this for our information.

 

[Renho17]

Just because dealers are supposed to keep us informed doesn't mean they will.

There is literally no incentive for them to inform me of anything other than "your truck is here, come pay for it" (they get money) or "your truck got pushed to a 2023, come on in and update your order" (they eventually get money).

Anything else they say risks them getting hate from an angry customer if the situation changes. Why risk that?

They are not my friends, this is a business arrangement.

Why?! Cause it is their job to answer any and all questions about the second biggest purchase of our life. They are in customer service, if they don’t want to do their job they should go get another one.

 

[Dechion]

Why?! Cause it is their job to answer any and all questions about the second biggest purchase of our life. They are in customer service, if they don’t want to do their job they should go get another one.

Their job is to sell cars. Some do their best to build a relationship hoping you'll come back for future purchases, maintenance, and/or refer friends. Others simply do whatever they feel they need to do to close a sale.

I agree with you, they should keep us informed. Some even will, but there is little motivation for them to do so beyond being a decent human being and whatever corporate culture is in place at the individual dealership.

I don't think my dealer is being deceitful, but won't know for sure till my Maverick comes in.

 

[J_W_Smith]

Here's the difference. I got further with a 5 min chat on Ford's website than I have with 5 phone conversations with my dealer.

 

[bradFORD]

Here's the difference. I got further with a 5 min chat on Ford's website than I have with 5 phone conversations with my dealer.

I just did a live chat with Ford on shipping progress of my Mav from late June order. My Mav is sitting at Kansas City, MO rail yard ramp waiting for transport to dealer. Agree, with post above, best and fastest information that I received from Ford since ordering.

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