Airbag replacement problems

[Dbarr]

Anyone else having problems getting the airbags? First visit only to find I had to schedule a second visit to verify need. Third visit to physically inspect airbags to verify Need. Fourth visit found my airbags had been given away Before my appointment.

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[bgn]

That's a lot of dealer incompetence.

 

[Hdang1980]

I was suppose to get a call when the airbags came in. I don't understand why I had to make an appt only for them to tell me that. I've been waiting since Feb. I don't plan on calling them for a follow up until it's time to make an appt for the under hood fire recall.

 

[GreenLady]

You don’t want to know! I had to wait 3 months for the airbags, was told it would take 3 hrs, they couldn’t get to it and when they did someone forgot to put the pad on the door before it was lifted and then the door was scratched They gave me a Bronco loaner which I had for almost a week while my truck was in the repair and paint shop. The paint shop shoved my interior door panel in the back seat, scratching the door panel, the side trim panel and i just found overspray on the tonneau cover on top of that the headliner didn’t go back in the way it should so that part is on order through a TSB from Ford.

Did I mention I didn’t take everything out of my truck because it was only going to be there 3 hours It turns out my aluminum fish bat is gone and my prescription glasses I use at night are also missing. I think these things disappeared at the paint shop because nothing has ever disappeared from any of my vehicles at the dealership in the last 20 years.

So, problems getting the airbags, not really. Problems afterwards, yes but the outcome is I will have a brand new headliner, new FE decal on driver’s door, 7 new panels and a new glove box so my truck will look new again

BTW, I got my Yeti bottle yesterday. It’s really nice!

 

[Jelvismc]

You don’t want to know! I had to wait 3 months for the airbags, was told it would take 3 hrs, they couldn’t get to it and when they did someone forgot to put the pad on the door before it was lifted and then the door was scratched They gave me a Bronco loaner which I had for almost a week while my truck was in the repair and paint shop. The paint shop shoved my interior door panel in the back seat, scratching the door panel, the side trim panel and i just found overspray on the tonneau cover on top of that the headliner didn’t go back in the way it should so that part is on order through a TSB from Ford.

Did I mention I didn’t take everything out of my truck because it was only going to be there 3 hours It turns out my aluminum fish bat is gone and my prescription glasses I use at night are also missing. I think these things disappeared at the paint shop because nothing has ever disappeared from any of my vehicles at the dealership in the last 20 years.

So, problems getting the airbags, not really. Problems afterwards, yes but the outcome is I will have a brand new headliner, new FE decal on driver’s door, 7 new panels and a new glove box so my truck will look new again

BTW, I got my Yeti bottle yesterday. It’s really nice!

Whole process not worth a yeti bottle…..

 

[Matso]

Wow GreenLady! That's a nightmare. I took my hybrid in for a deep sleep issue and picked it up same afternoon. I had no idea they completed the side airbag recall until I received my mug about a week later. Yes there were some fingerprints once I looked around but other than that, no damage. So looking at this Yeti, I think it would fit quite (not so ) nicely somewhere dark back at your dealer's paint shop. Somebody there should take one for the team.

 

[GreenLady]

Whole process not worth a yeti bottle…..

Maybe not but I’m happy every single interior panel that was scratched is being replaced I’m one of those people that tries to find the best in every situation

 

[Jelvismc]

Maybe not but I’m happy every single interior panel that was scratched is being replaced I’m one of those people that tries to find the best in every situation

I have zero rattles and no damage I have to go back to dealer and fix….kind of like going to the doctor they always find something. I am leaving well enough alone. Let the next owner deal with this issue…lol..plus I got a yeti bottle with my yeti ice chest I bought…good luck on the dealer mitigating your damage

 

[OleFordGuy]

Seems most you read are horror stories after their replaced. I wouldn't even do it for like a milimeter out of spec, just my opinion

 

[TKranbuhl]

Airbag recall not for me. Let the next owner deal with it.

 

[2handsipper]

Anyone else having problems getting the airbags? First visit only to find I had to schedule a second visit to verify need. Third visit to physically inspect airbags to verify Need. Fourth visit found my airbags had been given away Before my appointment.

I had three visits visits with my dealer and two more. The OMG bar clips needed replacement. That fix failed so they ordered the OMG bar assembly. Total time six weeks.

 

[Dnedzel]

I have taken my Maverick in 4 times for the side airbag recall and my 5th appointment is scheduled for two weeks from now.

I was notified of the recall in September of 2022. I spoke with Ford Customer Service who told me there was a backlog for the parts and it would take awhile. I eventually got a piece of mail from Ford saying the parts were available and I should make an appointment with my dealership. When I took the truck in the service technician told the service writer that they were told by Ford to just inspect the airbags and if there were no visual issues no further work was needed. I asked the service writer how the technician could visually inspect the airbags without disassembling the interior trim as the airbags are under that trim. He didn't know. I contacted Ford Customer Service and they confirmed that the airbags need to be replaced, not just inspected. I contacted the dealership and made another appointment, this time in February. This time they apologized saying they didn't have the parts. I contacted Ford Customer Service who contacted the dealership - apparently the airbag recall parts need to be ordered in a different way than normal parts orders and the Ford Customer Service rep said she could help the dealership get the needed parts. The customer service rep called me back and said the dealership couldn't do the recall and she referred me to one dealership that's 20 miles away, and another 60 miles away. I live in the Denver area, so there are plenty of large dealerships around. But I wanted to get the recall done where I bought the Maverick as then if there were any issues I would have a little more leverage since I spent a lot of money with them buying the truck. Plus my experience with the sales department was very good. I went to the dealership, this wasn't an appointment, I went in to speak with my salesrep and then with the sales manager. That was in March. He apologized, said they would do the recall and asked my how I wanted things handled going forward. The manager offered me an appointment in 2 weeks, but I told him I would like them to call me when the parts came in, i didn't want to make an appointment until I knew they had the parts and the time to complete the work. The parts didn't come in until May, and I made an appointment for June 9th - a Friday. I got a call from another service manager apologizing, that although the task is estimated at 6 hours, they wouldn't be able to get it done that day and that it would take until Monday or Tuesday to complete it. I could have asked why they would make an appointment for a task that takes a full day to complete on a Friday, but I let it go and told him to please just keep the Maverick until the job was complete. I got a call Tuesday morning saying the recall work was completed. I picked up the truck and noticed I had a tire pressure sensor system fault (no pressure reading for any of the 4 tires) and neither key fob would lock or unlock the doors and the push button lock on the drivers door also didn't work. I took the truck back to the dealership - they couldn't look at it right away - most of the mechanics took off to go to the Nuggets celebration that day and he was short staffed. He asked me to make an appointment, the next available was in two weeks.

I assume that before working on the airbags the mechanics disconnects all power to insure the airbags can't go off while they were working on them. This my include a relay or fuse that could also control the door locks - I don't have a wiring diagram but I will search the web to see if I can find one. I am guessing that either the fuse/relay wasn't put back, or some other electrical connection wasn't reconnected or was jarred loose.

I am hopeful that after the 5th visit this recall will be complete. We will see. I have a friend who got into an accident when another car made a left turn thru traffic into her car t-boning her. She was doing about 30 miles an hour. The airbags went off and while she did get a black eye, the airbags did a great job protecting her. The car was totaled, but she walked away from the accident with just a bruise. If that had been me, I hate to think what would have happened if the side airbags failed to work.

 

[OleFordGuy]

What a cluster of a mess

 

[Dnedzel]

Anyone else having problems getting the airbags? First visit only to find I had to schedule a second visit to verify need. Third visit to physically inspect airbags to verify Need. Fourth visit found my airbags had been given away Before my appointment.

I’ve been having all kinds of problems. Here’s the email I sent to Ford customer service:

Antronique,

Here's an update on the recall for my 2022 Ford Maverick - 22C20

When I first took my Maverick to my dealer Larry H. Miller Ford for the airbag recall the technician told me the recall only called for inspection of the airbag and if there was no visible defect they didn’t need to be replaced. You verified that the recall does require the replacement of the side airbags. When you spoke with them they said they couldn't do the recall and you referred me to another dealership in Denver and one in Colorado Springs.

I spoke with one of the service writers who said they would do the recall, but that I'd have to wait for about a month for service technician availability. That was fine, I wanted the car repaired where I bought it, so I didn't mind waiting. I made an appointment for March 17th, they said they could have the parts by then.

I brought the car in then, they called me back later and told me they didn't have the parts, that they were still backordered. I was a little frustrated because I had given them your name and told them that you could help them get the parts, but apparently they failed to call you, and they didn’t call Me before I brought the car in because they didn’t have the parts.

I went into the dealership and spoke with the Service Manager Rick. He offered me another appointment in two weeks, thinking he could get the parts by then. I asked him if, instead, he would order the parts and let me know when they came in - the recall was issued in September of 2022 and I hadn't received the e-mail from Ford that the parts were available until January of 2023, so I figured it could take a long time to get the parts. He agreed.

In April I received another mailing from Ford reminding me to get the recall completed and reiterating that the parts were available. I spoke with Rick, he said that he was having trouble getting the parts - the parts for a recall are fulfilled in a different manner than regular repair parts. I reminded him that I had spoken with you Antronique and that you said you could help him get the parts ordered.

The parts did finally come in and I scheduled the repair for Friday, June 9th. On that day, in the afternoon I got a call from the service department that they were working on the recall, but that it is a 6 hour job and it was unlikely they would get it finished before the end of the day. He said that it would likely be either Monday or Tuesday when the repair was complete. I thought it was unfortunate that the service scheduling system would schedule a long running job for a Friday or at least notify me so that I could reschedule to a weekday so that the service technician could have two days back to back for the task, but I didn't bring it up - water over the dam.

I got a call on Tuesday that the car was done and I could pick it up. I didn't get a receipt, the service ticket system was down and they couldn't print out the ticket for the repair. But the service manager assured me the task was in the Ford system, so I would have proof that the recall was complete - I want to make sure I have paperwork for all repairs done on the car for when I sell it so the new owner can know the recall was completed.

When I got the car home I noticed the key fob wasn't unlocking the doors, the tire pressure system was showing a fault and none of the 4 tires are returning a value. Also, the radio power, volume and tuning buttons are not working. I called the service manager back, he apologized, but said that due to the Nuggets celebrations most of his mechanics were out and he couldn't get someone to look at the car right away. I understand, the Denver Nuggets won the championship for the first time in franchise history. He suggested it could just be the battery in the remote was dead, I told him that was unlikely as this is a 2022 car with 12000 miles on it - its very unlikely the battery would die so quickly. But he suggested I try the other remote which I did, it also failed to lock or unlock the doors. I checked the door lock pushbuttons on the exterior doorframe - those aren't working either, however the lock button on the inside of the door does work. I can get into the car using the key, however it triggers the car alarm, so I need to start the car right away to avoid the alarm ringing. He asked me to make an appointment to bring the car in. I set an appointment for Thursday, June 29th.

Obviously this process has been very frustrating. I am wondering if I could take my car to an independent repair shop - before I bought the Maverick I had a long term relationship with a shop who did excellent work, but I was driving a much older car that was long out of warranty. What do you think?

thanks,

- Derrick

 

[Montana]

Literally none of that should happen.

4 visits? I showed up, they ordered the parts, scheduled a date, and that's it.

There is no reason for anything beyond that. Find another dealer. You should have done that 3 visits ago. Now if they need a part because they break a clip or something, that is understandable, but if they knew what they were doing that shouldn't happen either. One clip, hell, even two clips usually is not a huge deal in most spots and they should have them on hand. They should prepare for the worst.

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