'23 Missing Adaptive Cruise

[mdsalemi]

I had a rollover and have ACC but that has nothing to do with it. I remember there were some glitches when the order banks opened about selecting certain trims. It's possible that was an issue briefly, although this is the first time hearing about it. Either way, your dealer should've put in a word to his rep or his boss to look into it.

Did you check in with your dealer frequently and look at the window sticker when it came in or did you just put an order in and wait for them to call you and say your truck came in?

Oh we checked with the dealership periodically as we have three rotating car leases. There’s very little information they have been able to provide over the past year other than the order was placed. We’ve been doing this for many years. The Maverick if it is indeed made and delivered per schedule will be our fifth new Ford since early 2020. We don’t have it yet.

My dealer says none of the orders placed as first time orders in September 2022 for the 2023 model years were able to be ordered with adaptive cruise control. It was blanked out on their ordering screen, even though we as customers were able to see it as an option. For the past year, they have only been getting a very small number of Mavericks in, maybe just a couple a months and my dealer has had many hundreds on order. it is only in the past couple of months that some volume is starting to appear… and I have no reason to doubt them when they say that none of what they ordered were able to be ordered with adaptive cruise control, and none are coming in with adaptive cruise control. It certainly could’ve been an ordering glitch, but I understand the ordering banks were open for like two days last September… not a lot of time to figure out a glitch and get it solved before they closed the orders.

No question that the entire ordering and production of Mavericks has been a failure of magnanimous proportion. I went to visit Rodman Ford in Foxborough Massachusetts for an oil change when visiting my father, and they told me they’ve had customers have orders canceled twice and have been waiting for two years, basically since day one. So I guess I’m lucky only waiting 11 months so far.

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[Joe Mac]

I don't think not having the ACC is a big deal. I like driving so I doubt i would have every used it. I rarely even use cruse control.
I did get the co pilot 360 with lane centering which I don't use either

 

[cneth]

For those of you who have a 2023 model year Maverick in your garage with the adaptive cruise control, was this a 2023 MY ordered during the brief ordering for 2023’s last September 2022?

Yes. I ordered on 19-September-2022.

Although my dealer (or maybe it was the salesman) was mightily confused/ignorant about the Lariat changes from 2022->2023 and definitely told me the SIBL was included in the Lux package. I wasn't a MTC member then so I was none the wiser.

But they did successfully order for me both the CP360 and CP360 Assist packages and those were on the 'order sheet' I brought home with me (and on the truck too).

Does every Ford dealer use the same 'ordering' software? Or is it possible some dealers or dealer groups have their own custom stuff that front ends or feeds into Ford's systems? (I.e. sales person works in software not built by Ford that then gets translated into a Ford system...) That could definitely be the source of a problem like this if there were late breaking changes in the configs.

 

[mdsalemi]

I don't think not having the ACC is a big deal. I like driving so I doubt i would have every used it. I rarely even use cruse control.
I did get the co pilot 360 with lane centering which I don't use either

I get it, sort of. There are plenty of people that still would like to see a manual shift transmission. When I was younger I kind of enjoyed that, and a Taurus SHO was the last car I had with a standard transmission (I bought it off the B-Plan lot in Dearborn, as we had tagged it. It had been Bill Ford's personal car). But that was then. Give me an automatic any day; traffic is so heavy everywhere I go that to keep shifting would be tiresome.

I find the lane centering (it's on my wife's Bronco Sport) to be mildly amusing, sometimes annoying. Mostly I ignore it.

But for the long highway miles and drives I do, I'll take the ACC any day. But, come to think of it, I'll be doing mostly local trips so even using cruise control won't be often.

But in reality, the big deal will simply be getting the truck.

 

[Hardening2753]

My dealer accessories rep was pricing an aftermarket add on ACC and found that the after market produced had stopped taking orders for it because of pedal position calibration problems. Also said that Ford did not offer add on package no reason given. I suspect the ACC chip is constrained

A few people here have added ACC. There's a step by step floating around

 

[MakinDoForNow]

A few people here have added ACC. There's a step by step floating around

I'll search for it thanks.

 

[catshreds]

Oh we checked with the dealership periodically as we have three rotating car leases. There’s very little information they have been able to provide over the past year other than the order was placed. We’ve been doing this for many years. The Maverick if it is indeed made and delivered per schedule will be our fifth new Ford since early 2020. We don’t have it yet.

My dealer says none of the orders placed as first time orders in September 2022 for the 2023 model years were able to be ordered with adaptive cruise control. It was blanked out on their ordering screen, even though we as customers were able to see it as an option. For the past year, they have only been getting a very small number of Mavericks in, maybe just a couple a months and my dealer has had many hundreds on order. it is only in the past couple of months that some volume is starting to appear… and I have no reason to doubt them when they say that none of what they ordered were able to be ordered with adaptive cruise control, and none are coming in with adaptive cruise control. It certainly could’ve been an ordering glitch, but I understand the ordering banks were open for like two days last September… not a lot of time to figure out a glitch and get it solved before they closed the orders.

No question that the entire ordering and production of Mavericks has been a failure of magnanimous proportion. I went to visit Rodman Ford in Foxborough Massachusetts for an oil change when visiting my father, and they told me they’ve had customers have orders canceled twice and have been waiting for two years, basically since day one. So I guess I’m lucky only waiting 11 months so far.

Ford's FAILURE is MAGNANIMOUS???

 

[Darnon]

My dealer says none of the orders placed as first time orders in September 2022 for the 2023 model years were able to be ordered with adaptive cruise control.

No offense, but your dealer is feeding you a line and you're eating it up. ACC wasn't even a separate option on '22s in the same way it was on '23s.

 

[mdsalemi]

Ford's FAILURE is MAGNANIMOUS???

Oh, absolutely—my opinion.

They designed a small truck to fulfill a market need that wasn’t being fulfilled, and they did that brilliantly with a great design and nobody else was serving that market. They offer a hybrid, a smart thing to do. They offer a number of trim levels and attractive price points-all great things…but then they can’t build them.

Someone/team in the management chain made a series of very poor decisions in selecting suppliers that cannot supply enough parts to build enough product. Yes, the entire industry went through something similar, but most of them are well beyond Ford in recovery certainly in the Maverick department at the moment. I don’t know of any other mainstream manufacturer that keeps an order bank open for just a few days, limits the amount of orders that they can take, and makes people wait one or two years for a vehicle…or cancels existing orders once or twice. That’s not a way to serve your customers. Let’s remember this is not a handbuilt supercar or an exotic like a Ferrari or Lamborghini… it’s a small truck.

When I lived in Michigan, pretty much the only cars I saw around my neighborhood were new Fords. Here in North Carolina people are driving all kinds of cars and in the past six months to one year, there have been a large number of new cars showing up in my neighborhood. Nobody has waited a year…my neighbors ordered a new Tesla and it was delivered eight weeks later. (somehow Tesla can find the batteries and electronics it needs) Several new GMC trucks in the neighborhood and they were all in the 6 to 8 week wait period. Others are buying new cars (Honda, Subaru etc.) off the lot, but our local Ford dealers don’t really have anything available on the lot. When I was up getting an oil change last year on my Flex, there was a new Bronco in front at Mooresville Ford….with an MSRP plus $5000. The three vehicles in the showroom were a 1962 Falcon convertible, a late model Corvette, and an EcoSport! No inventory. Failure? You bet.

in addition, Ford significantly underestimated the Maverick take rates on the Hybrid powertrain and trim levels. They erroneously thought that the majority of orders would be for gasoline powered only and in the lowest trim level, and that was wildly inaccurate. This only added to their production problem. I believe an intelligent market analysis would’ve given them more accurate answers on what their production mix needed to be. Very few truck owners actually go off road and most peoples regular hauling involves a Costco run. Even the mainstream automotive press suggests that.

In the past year, while people like me, and thousands upon thousands of others have been patiently waiting for their 2023 model year, some of them having had prior orders canceled, they continued to add to their production woes by offering more and more options/trim levels/packages etc. they simply cannot build. Let’s remember in the past year, they were working off some rollover 2022 orders, and new 2023 orders that were placed in the incredibly short window of ordering opportunity. Since that order window opened and closed in September 2022, and until very recently nobody could order one! So why continue to develop packages and options for vehicles you cannot order and cannot build?

Remember, this thread was really about the missing adaptive cruise control. Another poster thought that they had ordered it and it came in without it. Mine will be the same. My dealer tells me that none of the 2023s that they are getting in now for their prior orders have it. Whether anybody believe me or not, my dealer tells me that they were not able to order it on their system when the orders were placed last year, so yeah, lots of big-time failures with this whole Maverick project to date.

Nearly all of my friends and neighbors (and my wife) for 30+ years worked for Ford or a tier 1 supplier to Ford. My family has been ordering 1-3 new Fords per year since 1987. In no case in those past decades have we seen “closed order banks” except for end of life vehicles. Most vehicles ordered were delivered in 6 weeks or less.

So, a failure of magnanimous proportions? Absolutely. You don’t have to agree with me and you can think or believe that everything to do with this Maverick and its ordering is normal. I don’t believe it is normal.

 

[mdsalemi]

I'll search for it thanks.

If you find anything on this, I’m curious…

 

[catshreds]

Oh, absolutely—my opinion.

They designed a small truck to fulfill a market need that wasn’t being fulfilled, and they did that brilliantly with a great design and nobody else was serving that market. They offer a hybrid, a smart thing to do. They offer a number of trim levels and attractive price points-all great things…but then they can’t build them.

Someone/team in the management chain made a series of very poor decisions in selecting suppliers that cannot supply enough parts to build enough product. Yes, the entire industry went through something similar, but most of them are well beyond Ford in recovery certainly in the Maverick department at the moment. I don’t know of any other mainstream manufacturer that keeps an order bank open for just a few days, limits the amount of orders that they can take, and makes people wait one or two years for a vehicle…or cancels existing orders once or twice. That’s not a way to serve your customers. Let’s remember this is not a handbuilt supercar or an exotic like a Ferrari or Lamborghini… it’s a small truck.

When I lived in Michigan, pretty much the only cars I saw around my neighborhood were new Fords. Here in North Carolina people are driving all kinds of cars and in the past six months to one year, there have been a large number of new cars showing up in my neighborhood. Nobody has waited a year…my neighbors ordered a new Tesla and it was delivered eight weeks later. (somehow Tesla can find the batteries and electronics it needs) Several new GMC trucks in the neighborhood and they were all in the 6 to 8 week wait period. Others are buying new cars (Honda, Subaru etc.) off the lot, but our local Ford dealers don’t really have anything available on the lot. When I was up getting an oil change last year on my Flex, there was a new Bronco in front at Mooresville Ford….with an MSRP plus $5000. The three vehicles in the showroom were a 1962 Falcon convertible, a late model Corvette, and an EcoSport! No inventory. Failure? You bet.

in addition, Ford significantly underestimated the Maverick take rates on the Hybrid powertrain and trim levels. They erroneously thought that the majority of orders would be for gasoline powered only and in the lowest trim level, and that was wildly inaccurate. This only added to their production problem. I believe an intelligent market analysis would’ve given them more accurate answers on what their production mix needed to be. Very few truck owners actually go off road and most peoples regular hauling involves a Costco run. Even the mainstream automotive press suggests that.

In the past year, while people like me, and thousands upon thousands of others have been patiently waiting for their 2023 model year, some of them having had prior orders canceled, they continued to add to their production woes by offering more and more options/trim levels/packages etc. they simply cannot build. Let’s remember in the past year, they were working off some rollover 2022 orders, and new 2023 orders that were placed in the incredibly short window of ordering opportunity. Since that order window opened and closed in September 2022, and until very recently nobody could order one! So why continue to develop packages and options for vehicles you cannot order and cannot build?

Remember, this thread was really about the missing adaptive cruise control. Another poster thought that they had ordered it and it came in without it. Mine will be the same. My dealer tells me that none of the 2023s that they are getting in now for their prior orders have it. Whether anybody believe me or not, my dealer tells me that they were not able to order it on their system when the orders were placed last year, so yeah, lots of big-time failures with this whole Maverick project to date.

Nearly all of my friends and neighbors (and my wife) for 30+ years worked for Ford or a tier 1 supplier to Ford. My family has been ordering 1-3 new Fords per year since 1987. In no case in those past decades have we seen “closed order banks” except for end of life vehicles. Most vehicles ordered were delivered in 6 weeks or less.

So, a failure of magnanimous proportions? Absolutely. You don’t have to agree with me and you can think or believe that everything to do with this Maverick and its ordering is normal. I don’t believe it is normal.

FYI: SOMEONE WHO IS magnanimous IS VERY GENEROUS, BIG HEARTED AND NOBLEY VIRTUOUS WITH THEIR KINDNESS, FREE OF VINDICTIVE PETTINESS. Not exactly the adjective one would use to describe Ford's failure, opinion or not!

 

[Paullamphear]

Fat finger - 2020. Hope I’m here to see 2030 Mav

 

[realshelby]

There are already several cases of owners waiting a long time for their "Co Pilot 360 Assist" Mavericks to arrive. Then finding out the Maverick does not have it, they refused to buy them. Which is good for someone else that may not care.

I very much like the ACC on my 360 Assist equipped Maverick.

But I ordered it more to get the rear parking sensors than any other reason.

 

[fordvideoguy]

I took over an order someone couldn’t wait for. Lariat, “Ford Copilot 360” listed on sticker. Thought it was top of the line package. Does that mean it will not have adaptive cruise control? That would be a shame as I love it on my 2029 Honda.

Needs to have the Co-Pilot 360 Assist+ Package to have Adaptive Cruise Control

 

[ruffyz]

So frustrating. I was really looking forward to having the adaptive cruise control, but somehow mine was delivered without acc either. Hybrid lariat with copilot 360, but I guess without the super secret other copilot option. I was an early order for 2023 and happy I to get the truck. But I just wish Ford and their dealer network would take a little more care with how they treat their customers during the ordering process.

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