My truck has disappeared

[Jdluvva]

I was tracking my maverick. The rail car arrived and then disappeared, do I assume unloaded. Now on the Ford tracker it says enter a valid vin and order number. My dealer is not returning my calls. Any thoughts

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[Tom 71 Maverick 24]

I think that there is a poblem with the system. Mine was mislocated and the estimated delivery date was moved over a month later. Then, my salesman called yesterday and said that it just arrived. I'll be picking it up Monday.

I was never able to track it through Ford - so I nagged my dealer from time to time.

2 1/2 weeks ago, I stopped at the dealership and learned that it was built and was in the country, on a rail car, in Pheonix, AZ - with an expected delivery date in mid-late July.

Earlier last week, around Wednesday, I contacted the dealer and he said that it was on a railcar in Detroit, waiting to be unloaded to a truck. At that point, he said it would be here around late August.

Talked to my salesman on Friday - he confirmed the late August date. No idea why Detroit instead of something closer like Atlanta or Memphis (there are vehicle-unloading facilities in a few cities, not just Detroit).

Yesterday, late afternoon, he called and said that my truck was just unloaded at the dealership, from the hauler truck. I will be picking it up on Monday.

Thier tracking system seems to have issues right now.

 

[Glen Baker LLC]

How hard is it to reliably track a car?
How does FedEx. UPS, DHL, and USPS for the most part reliably track every day?
Even on a rail car. That rail car is scanned and tracked as it goes through the system. When it gets unloaded off of the rail car it gets scanned when it gets put onto a truck transport it gets scanned. With Wi-Fi it uploads immediately.
Good luck.

 

[Jdluvva]

I was tracking the rail car myself and it arrived in NC, was unloaded and the rail car number disappeared. I called my dealer, no response. But not the Vin and Order number has completely disappeared rom Ford's system. I am anxiously waiting for Ford Chat to open at 11:00am. I am concerned my dealer has sold my truck from under me for more money. They are closed today or I woudl be waiting at their door for it to open

 

[Uncle Ed]

How hard is it to reliably track a car?
How does FedEx. UPS, DHL, and USPS for the most part reliably track every day?
Even on a rail car. That rail car is scanned and tracked as it goes through the system. When it gets unloaded off of the rail car it gets scanned when it gets put onto a truck transport it gets scanned. With Wi-Fi it uploads immediately.
Good luck.

On July 16 I received Ford email order update that my maverick would arrive week of August 8 . Dealer called July 18 , truck is delivered and ready. For pickup.

 

[Gonzo chris]

I was tracking my maverick. The rail car arrived and then disappeared, do I assume unloaded. Now on the Ford tracker it says enter a valid vin and order number. My dealer is not returning my calls. Any thoughts

Crowdstrike outage ?

 

[Eggflipper]

I picked mine up two weeks before the dealer said it was due in. I don’t think the tracker is very reliable. It gets in when it gets in. It is pretty neat to see the progress though.

 

[MakinDoForNow]

Crowdstrike outage ?

Very likely! Crowd strike has software protection real time and made update which affected those with Microsoft os. Millions of computers lost access to data. Who can guess what data they can no longer find?

 

[Waterick]

I was tracking the rail car myself and it arrived in NC, was unloaded and the rail car number disappeared. I called my dealer, no response. But not the Vin and Order number has completely disappeared rom Ford's system. I am anxiously waiting for Ford Chat to open at 11:00am. I am concerned my dealer has sold my truck from under me for more money. They are closed today or I woudl be waiting at their door for it to open

I have seen it take several weeks for a vehicle to make it from the rail yard to the dealership. But, a good idea to let your dealer know your expecting it soon and keep checking their lot for new arrivals if you can.

 

[MetalsGeek]

A lot of logistical operations have been down recently due to a widespread software problem. It seems that computers running Microsoft O/S and using a 3rd-party security suite called CrowdStrike were bricked when the latter pushed out a buggy software update. The results were often the dreaded BSOD (blue screen of death) where the computer would no longer boot. Lots of disruption; making Chinese and Russian hackers very jealous.

 

[pigsareus]

eh, there could be a database problem making the data unaccessible - it the db is down the app will probably just report it as 'not found' (yeah they could tell you that the db is down and try again later).

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