- First Name
- Harvey
- Joined
- Aug 21, 2021
- Threads
- 4
- Messages
- 42
- Reaction score
- 90
- Location
- Baltimore, Md
- Vehicle(s)
- AWD Honda Civic, 92 R32 Skyline
- Engine
- 2.5L Hybrid
- Thread starter
- #1
I wil start with whats done to my Maverick (22 Hybrid 41k miles). Sept. 2023 I installed Silvers Coilovers with Swift springs onto My Hybrid Maverick. Drove the vehicle to Tail of the dragon and all was fine drove back home to Maryland with no issues. Shortly after added 2" spacers. I also have 17" Volvo S40 oem wheels with factor tire sizes. I recently had a 30k Service and alignment (I wanted because my steering wheel was a little off center and tracking right) at my original Ford Dealership with nothing noted from that courtesy inspection and service.
Fast forward to 2 months back, one day I'm pulling out of my house and drive about 60 secs to dunkin donuts and turn into the parking lot when the horn came on and wouldn't turn off. This would be the last time my truck would drive/move. I tried to disable the horn and continue to drive but after pulling the fuse and trying to drive I had shift errors or something. I put the fuse back and then disconnected the horns. Horn was off but now the truck had a body code and shift faults.
Towed it to the dealership and told them the same things. At the time there was 3 Open Recalls one of which I had been waiting for parts for for over a month.
Their findings below:
Verified concern, vehicle stuck in park. Recall present stuck in park concerns, vehicle heavily modified including but not limited to lowering adjustable strut and spring assemblies found unfastened and play present in strut, visually cambered from looseness, 4-inch wheel hub spacers, and offset aftermarket Volvo wheels, informed customer will attempt recall and perform testing and tear down authorized due to modifications to determine cause of failure. performed recall, stuck in park still present self-test P07E6, P0974 present, inspection found CV axle grease slung and performed pinpoint testing F, F1 y F2Y F3Y F4 Y F5Y F6Y F7y installed known good, parking lock actuator. Stuck in park and codes still present after verifying proper function and integrity of all parking actuator functions, mechanical failure present internal to trans, tear down inspection performed, found wear on differential bearings, wear on transfer shaft gear assembly bearings, found grind marks on planetary carrier support cover from the ring gear. excessive play and wear found on sun gear on start/generator rotor, planetary gears, and ring gears. rotor, with excessive play in sun gear and planetary, contacting stator assembly, and mechanically binding. This wear, caused from increased loading and imbalance on the rotating assemblies onto the planetary gear reduction set resulting in starter motor/generator to mechanically and electrically short the rotor to the stator. Replace and retest (edited)
They asked for the loaner back and the next thing i've done was speak to the Parts/Service director. I had also spoke to the Service manager who was no help. The parts and service director offered to have a Field Engineer come out and inspect the parts and present his findings if they were from modifications or something else. Its been about a week now so im waiting to hear back when the Field Tech comes out.
I've seen so many issues with CV axles and Transmissions that I wanted to note this here as i'd be using others issues to make my case if I have to escalate this higher. I already called customer relations who told me they defer to the dealership. They ask if the part can be covered under warranty, and if there are modifications. Simply put. The tech I dont agree with his findings since he didnt measure any play from my wheel or axle from the beginning. He stated I had 4in wheels spacers which is wrong, and only focused on my modifications not how the part actually failed. So now here I am having to fight them on this issue.
Fast forward to 2 months back, one day I'm pulling out of my house and drive about 60 secs to dunkin donuts and turn into the parking lot when the horn came on and wouldn't turn off. This would be the last time my truck would drive/move. I tried to disable the horn and continue to drive but after pulling the fuse and trying to drive I had shift errors or something. I put the fuse back and then disconnected the horns. Horn was off but now the truck had a body code and shift faults.
Towed it to the dealership and told them the same things. At the time there was 3 Open Recalls one of which I had been waiting for parts for for over a month.
- 23S27 UNDER HOOD FIRE
- 24S27 BODY CONTROL MODULE BCM SOFTWARE UPDATE
- 24S33 POWERTRAIN CONTROL MODULE PCM SOFTWARE UPDATE
Their findings below:
Verified concern, vehicle stuck in park. Recall present stuck in park concerns, vehicle heavily modified including but not limited to lowering adjustable strut and spring assemblies found unfastened and play present in strut, visually cambered from looseness, 4-inch wheel hub spacers, and offset aftermarket Volvo wheels, informed customer will attempt recall and perform testing and tear down authorized due to modifications to determine cause of failure. performed recall, stuck in park still present self-test P07E6, P0974 present, inspection found CV axle grease slung and performed pinpoint testing F, F1 y F2Y F3Y F4 Y F5Y F6Y F7y installed known good, parking lock actuator. Stuck in park and codes still present after verifying proper function and integrity of all parking actuator functions, mechanical failure present internal to trans, tear down inspection performed, found wear on differential bearings, wear on transfer shaft gear assembly bearings, found grind marks on planetary carrier support cover from the ring gear. excessive play and wear found on sun gear on start/generator rotor, planetary gears, and ring gears. rotor, with excessive play in sun gear and planetary, contacting stator assembly, and mechanically binding. This wear, caused from increased loading and imbalance on the rotating assemblies onto the planetary gear reduction set resulting in starter motor/generator to mechanically and electrically short the rotor to the stator. Replace and retest (edited)
They asked for the loaner back and the next thing i've done was speak to the Parts/Service director. I had also spoke to the Service manager who was no help. The parts and service director offered to have a Field Engineer come out and inspect the parts and present his findings if they were from modifications or something else. Its been about a week now so im waiting to hear back when the Field Tech comes out.
I've seen so many issues with CV axles and Transmissions that I wanted to note this here as i'd be using others issues to make my case if I have to escalate this higher. I already called customer relations who told me they defer to the dealership. They ask if the part can be covered under warranty, and if there are modifications. Simply put. The tech I dont agree with his findings since he didnt measure any play from my wheel or axle from the beginning. He stated I had 4in wheels spacers which is wrong, and only focused on my modifications not how the part actually failed. So now here I am having to fight them on this issue.
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