Love my truck, hate the company

[Red Ryder]

What if your guy zaps himself and dies while making the repair?

This is a 12V issue, no "orange wires" involved.

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[jsus]

Im not familiar with the issue or the part that causes it, but I would bet that part is available on a escape or a corsair. Might be a different part number but if you can squeeze some clarification on what it is out of em. Then maybe you can cross reference and get what you need. Just dont tell em you fixed it on your own until they are ready to do it somehow. Just throwin ideas at ya.

The 12V wire harness overlay (presuming this thread is referring to the issue address by CSP 22B39) is unique to Maverick Hybrid. It runs from under the hood back to the 12V battery under the rear seat. The Escape/Corsair version is different as it runs instead back to the cargo floor in the middle of the spare tire if so equipped. Length is thus different and such, so the part is not a drop-in replacement.

 

[Pucman1]

I absolutely agree with you. Got a ton of issues, the Ford Rep reached out on here and gave me a case number in MAY 2023. I called set everything up including a warranty loaner and get there.....no car ready.....they would call me when a loaner came in. Never happened. I took a day off from work to get this accomplished. I left messages and no response.....told the whole story to the case manager, i was assured someone would call, silence. send a message to the Ford Rep on here(no Response), called the service manager at the dealer(left a msg), spoke again to the case manager......silence. Then they closed my case file???? It wasnt resolved or even addressed.....Ford could care less about you after the ink dries.....

Ill drive it till the warranty runs out......sell it and move on to something else.

No More Fords for me either.....

Tennessee, Hilneshia (H.) <[email protected]>

Wed, Aug 9, 7:04 PM (13 days ago)

OBE to Cust/


Hello, Mr. John , my name is Hilneshia I am the agent you just spoke to. I went ahead and spoke to my supervisor regarding your veh currently not in the shop for repairs. And we do understand that the service dept still have not reach out to you to set up appt we also temp to setup an appt and was told someone would reach out to you or you would need to set the appt yourself, and we can not keep the case open any much longer. But once you do get back in town and have taken the veh to dlr and veh would need to be fully diagnosed, when that is done, please reach back out to us and we can reopen the case with the same case number if it within 30days. You have any further concerns related to your case, please call me back at 1866-631-3788 ext. 79672 or reply to this email. We appreciate the opportunity to serve you and for being a loyal Ford customer. Please look for an email within the next few days that includes a brief survey regarding your experience with me in completing your case. We value your feedback so that we can better understand what we can do to improve in the future.
Thank you for being a valued customer and a part of the Ford family.
Respectfully,


REPSONSE:

Wow,
Just to be clear you are not continuing because of a lack of dealer response. I have been told several times that the dealer was going to call me to get things scheduled. Never received one phone call! On top of that I actually took a day off of work, had it all scheduled and the dealer dropped the ball on having a loaner vehicle. Claimed it was out of their control and they would touch base as soon as one came in.
What kind of sad customer service is that? Ford has definitely made me feel like after the ink was dry on my purchase I do not matter. Your group has been very lackluster in response as well. Days go by after leaving messages and no response as well. Guess I need to let Consumer Affairs and the Better Business Bureau know how I have been treated.


Sincerely,

I absolutely love my Ford Maverick hybrid. However, I am in the military and was required to move from California to a tiny island in Alaska. The truck handled Alaska like a champ.

Then we were issued a no start recall. No problem! There’s a ford mechanic on the island. However, 8 months later still no part for the recall. One day our truck doesn't start.

Now ford customer service says that we MUST take it to a dealership to receive the part which you only get when your car doesn't start. It’s $2,000 to ship a car off the island one way. 20 days later no help from ford customer service, just two closed cases files because our issue was “resolved”. Also, no alternate means of transportation. I was forced by necessity to buy a beater. Great truck, bad company. It’s a real shame because my grandpa taught me to always go Ford. But never again.

 

[mcgarveyjb]

I absolutely love my Ford Maverick hybrid. However, I am in the military and was required to move from California to a tiny island in Alaska. The truck handled Alaska like a champ.

Then we were issued a no start recall. No problem! There’s a ford mechanic on the island. However, 8 months later still no part for the recall. One day our truck doesn't start.

Now ford customer service says that we MUST take it to a dealership to receive the part which you only get when your car doesn't start. It’s $2,000 to ship a car off the island one way. 20 days later no help from ford customer service, just two closed cases files because our issue was “resolved”. Also, no alternate means of transportation. I was forced by necessity to buy a beater. Great truck, bad company. It’s a real shame because my grandpa taught me to always go Ford. But never again.

Still waiting for airbags, dealer said the no start was just a bulletin and not a "recall" either way still no parts after 8 months.

 

[mdsalemi]

Any vehicle in a very remote location can spell trouble. As an active member of a specialized Mercedes-Benz club worldwide, for a car they only made from 1963-1971, I can tell you that our members in New Caledonia, Dubai, and other places have issues. First is getting any parts then a qualified anybody to work on them...

Back to Ford. Their entire parts distribution system and their recall protocols, combined with their management of their supply chain is abysmal at best. We waited six months for recall parts on a 2021 Bronco Sport. Oh, no matter, the fuel injectors could leak causing a fire. STILL waiting on recall parts for "catastrophic engine failure" on a 2022 Escape Hybrid. "If the check engine light comes on or you hear loud noises, pull over, and stop driving the car." What, until they find parts? Back in 2018, waited a month for an "Auxiliary battery heater" on a Fusion hybrid, and more recently, 90 days for a fender and another 90 days for a steering rack for a 2019 Lincoln. Oh, forgot to mention the side view mirror for my 2019 Flex being unavailable (no date offered, had to get a junkyard part). No problem with oil filters or belts. But recall and other parts? Their goal seems to be ZERO inventory, the customer be &^%$#.

And goodness yes, our servicemen and women NEED to be taken care of "by any means necessary" and in this case it may mean the part plus the factory service bulletin given to dealers on its installation.

@rlynncorbett thank you for your service.

 

[olderbudwiser]

Did I miss the Ford Account person. Someone complains my lug nuts don't match, right away ford person jumps in, send me your vin and dealer, will get right on this.

Where are they????

 

[Flomounier1]

Even if ford built a massive dealership on that tiny Island in Alaska, you probably wouldn't have it fixed any sooner either way. My Maverick spent 2 months baking in the sun at the largest Ford dealership in the world (Galpin Ford) only for them to change the battery and release the car back to me and have it break down again the next day.

 

[rlynncorbett]

I absolutely agree with you. Got a ton of issues, the Ford Rep reached out on here and gave me a case number in MAY 2023. I called set everything up including a warranty loaner and get there.....no car ready.....they would call me when a loaner came in. Never happened. I took a day off from work to get this accomplished. I left messages and no response.....told the whole story to the case manager, i was assured someone would call, silence. send a message to the Ford Rep on here(no Response), called the service manager at the dealer(left a msg), spoke again to the case manager......silence. Then they closed my case file???? It wasnt resolved or even addressed.....Ford could care less about you after the ink dries.....

Ill drive it till the warranty runs out......sell it and move on to something else.

No More Fords for me either.....

Tennessee, Hilneshia (H.) <[email protected]>

Wed, Aug 9, 7:04 PM (13 days ago)

OBE to Cust/


Hello, Mr. John , my name is Hilneshia I am the agent you just spoke to. I went ahead and spoke to my supervisor regarding your veh currently not in the shop for repairs. And we do understand that the service dept still have not reach out to you to set up appt we also temp to setup an appt and was told someone would reach out to you or you would need to set the appt yourself, and we can not keep the case open any much longer. But once you do get back in town and have taken the veh to dlr and veh would need to be fully diagnosed, when that is done, please reach back out to us and we can reopen the case with the same case number if it within 30days. You have any further concerns related to your case, please call me back at 1866-631-3788 ext. 79672 or reply to this email. We appreciate the opportunity to serve you and for being a loyal Ford customer. Please look for an email within the next few days that includes a brief survey regarding your experience with me in completing your case. We value your feedback so that we can better understand what we can do to improve in the future.
Thank you for being a valued customer and a part of the Ford family.
Respectfully,


REPSONSE:

Wow,
Just to be clear you are not continuing because of a lack of dealer response. I have been told several times that the dealer was going to call me to get things scheduled. Never received one phone call! On top of that I actually took a day off of work, had it all scheduled and the dealer dropped the ball on having a loaner vehicle. Claimed it was out of their control and they would touch base as soon as one came in.
What kind of sad customer service is that? Ford has definitely made me feel like after the ink was dry on my purchase I do not matter. Your group has been very lackluster in response as well. Days go by after leaving messages and no response as well. Guess I need to let Consumer Affairs and the Better Business Bureau know how I have been treated.


Sincerely,

Any vehicle in a very remote location can spell trouble. As an active member of a specialized Mercedes-Benz club worldwide, for a car they only made from 1963-1971, I can tell you that our members in New Caledonia, Dubai, and other places have issues. First is getting any parts then a qualified anybody to work on them...

Back to Ford. Their entire parts distribution system and their recall protocols, combined with their management of their supply chain is abysmal at best. We waited six months for recall parts on a 2021 Bronco Sport. Oh, no matter, the fuel injectors could leak causing a fire. STILL waiting on recall parts for "catastrophic engine failure" on a 2022 Escape Hybrid. "If the check engine light comes on or you hear loud noises, pull over, and stop driving the car." What, until they find parts? Back in 2018, waited a month for an "Auxiliary battery heater" on a Fusion hybrid, and more recently, 90 days for a fender and another 90 days for a steering rack for a 2019 Lincoln. Oh, forgot to mention the side view mirror for my 2019 Flex being unavailable (no date offered, had to get a junkyard part). No problem with oil filters or belts. But recall and other parts? Their goal seems to be ZERO inventory, the customer be &^%$#.

And goodness yes, our servicemen and women NEED to be taken care of "by any means necessary" and in this case it may mean the part plus the factory service bulletin given to dealers on its installation.

@rlynncorbett thank you for your service.

thanks for reaching out. I understand all the constraints, I just wish that the agents at ford would be more transparent about what’s going on. It’s incredibly frustrating. I’m glad that I post on here though. I never realized that so many people have had the same problem.

 

[bae125]

I’m with you 100%. I really like my truck but the Ford dealer service departments are absolute trash. 4 dealers in 2 states and the only thing I’ve learned is that Ford dealers hate warranty work and will treat you and your time as though neither matters. I’ve had 20+ new cars and this is my first Ford and, largely because of the lack of service support, this will certainly be my last.

 

[mdsalemi]

I’m with you 100%...Ford dealers hate warranty work...

They should LOVE warranty work, because they get paid handsomely to do it from Ford. No arguing with the customer about what's needed or not, or the cost--you do it, and that's it. But this warranty issue and the parts supply issue is getting the dealers very angry. Who has all the room to store these cars waiting on parts? So, it's not just warranty work they don't like, they don't like ANY work (besides the simple things like oil changes) because they cannot get any parts in a timely manner and they are forced to make excuses on behalf of corporate AND store cars...

Totally maddening. I suppose other manufacturers have something similar going on but it cannot be this bad in other places.

 

[Sarah Davis]

Have you talked to the dealer you planned to take it to? could they report it and get the part without you taking it to them? and then have them send it with instructions to your ford mechanic? The dealer just needs to report to ford that it was done.

 

[801Maverick801]

I'm assuming this has to do with the bad soldered terminal from the harness that runs from the battery up to the distribution box. If you want the vehicle to work just cut off the soldered terminal and crimp on a ring terminal. I have no idea why people are dealing with Ford and playing the waiting game to getting the entire harness replaced. You are on a military base, I'm sure someone has a ring terminal and a crimper.

 

[RR - All the way]

Ford could make a big PR win by flying an authorized mechanic to the island with the part.

Now the question becomes: Can anyone in the PR group at FORD recognize this as an opportunity???

 

[Susan]

Now the question becomes: Can anyone in the PR group at FORD recognize this as an opportunity???

That's why I suggested tweeting to the CEO.

 

[Grumpa]

Any vehicle in a very remote location can spell trouble. As an active member of a specialized Mercedes-Benz club worldwide, for a car they only made from 1963-1971, I can tell you that our members in New Caledonia, Dubai, and other places have issues. First is getting any parts then a qualified anybody to work on them...

Back to Ford. Their entire parts distribution system and their recall protocols, combined with their management of their supply chain is abysmal at best. We waited six months for recall parts on a 2021 Bronco Sport. Oh, no matter, the fuel injectors could leak causing a fire. STILL waiting on recall parts for "catastrophic engine failure" on a 2022 Escape Hybrid. "If the check engine light comes on or you hear loud noises, pull over, and stop driving the car." What, until they find parts? Back in 2018, waited a month for an "Auxiliary battery heater" on a Fusion hybrid, and more recently, 90 days for a fender and another 90 days for a steering rack for a 2019 Lincoln. Oh, forgot to mention the side view mirror for my 2019 Flex being unavailable (no date offered, had to get a junkyard part). No problem with oil filters or belts. But recall and other parts? Their goal seems to be ZERO inventory, the customer be &^%$#.

And goodness yes, our servicemen and women NEED to be taken care of "by any means necessary" and in this case it may mean the part plus the factory service bulletin given to dealers on its installation.

@rlynncorbett thank you for your service.

Ford is keeping up with 'Fix Or Repair Daily!!!!!'

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