- First Name
- Matt
- Joined
- Dec 2, 2021
- Threads
- 1
- Messages
- 8
- Reaction score
- 6
- Location
- Northern VA
- Vehicle(s)
- Maverick
- Engine
- 2.5L Hybrid
- Thread starter
- #1
I was torn about bringing my Maverick in for the airbag recall due to all the horror stories, but I figured taking photos beforehand would cover me in case something happened . Well, it turns out that was a very wrong assumption. After getting my vehicle back from the dealership I noticed there were several scratches, smudges, and, worst of all, there was a burn mark right above the driver-side vent. The burn mark is definitely more noticeable in person. Just as a note, neither my fiancé nor I smoke at all and no one else who has ridden in the car smokes.
I called the next day since I had picked it up after hours and voiced my concerns without mentioning that I had photos. They had me drop it back off and brought it to their third-party detailer to see if they could buff everything out...not sure how you are going to buff a burn mark out but whatever. I thought, wow, they are really going to take responsibility for the damage. They must have known they caused this damage. I finally heard back a week later that they couldn't get buff everything out, and that was was the excuses started to flood in. They said it looks like there was a dog running on the dash, we don't put any tools on the dash, we don't use any heat sources when doing this recall, and blah blah blah. As a note, I do have a 50-pound dog who gets buckled in the back, sits on a doggy mat that covers the whole back seat, and couldn't fit on the dash even if she wanted to. In the end, I don't care too much about the scratches (still pisses me off that they blamed me) even though they are 6-8 inches long. I care more about the hideous burn mark. I then brought up that I had photos of the morning I dropped it off and photos from the moment I picked it up.
The service director called back and continued the blame game saying how they don't use any tools that would cause the burn marks and nothing gets put on the dash during service and blah blah blah. I told him that I had photos, and that is when he started to question me on why I took photos before dropping the truck off. I was almost at a loss for words and couldn't believe it lol. So let me get this straight, if I didn't take photos, you would have blamed me and said the damage already existed, but, because I took photos, that is suspect and you still blame me? Long story short, they won't be doing anything to fix the problem and said tough luck we didn't do it.
Does anyone have any suggestions on the next steps if they won't take responsibility? Will anyone at corporate assist in a matter like this? Should I consider small claims court? I plan to file a BBB complaint even though I don't expect that to yield much.
Sorry for the long post...I just had to vent a little.
I called the next day since I had picked it up after hours and voiced my concerns without mentioning that I had photos. They had me drop it back off and brought it to their third-party detailer to see if they could buff everything out...not sure how you are going to buff a burn mark out but whatever. I thought, wow, they are really going to take responsibility for the damage. They must have known they caused this damage. I finally heard back a week later that they couldn't get buff everything out, and that was was the excuses started to flood in. They said it looks like there was a dog running on the dash, we don't put any tools on the dash, we don't use any heat sources when doing this recall, and blah blah blah. As a note, I do have a 50-pound dog who gets buckled in the back, sits on a doggy mat that covers the whole back seat, and couldn't fit on the dash even if she wanted to. In the end, I don't care too much about the scratches (still pisses me off that they blamed me) even though they are 6-8 inches long. I care more about the hideous burn mark. I then brought up that I had photos of the morning I dropped it off and photos from the moment I picked it up.
The service director called back and continued the blame game saying how they don't use any tools that would cause the burn marks and nothing gets put on the dash during service and blah blah blah. I told him that I had photos, and that is when he started to question me on why I took photos before dropping the truck off. I was almost at a loss for words and couldn't believe it lol. So let me get this straight, if I didn't take photos, you would have blamed me and said the damage already existed, but, because I took photos, that is suspect and you still blame me? Long story short, they won't be doing anything to fix the problem and said tough luck we didn't do it.
Does anyone have any suggestions on the next steps if they won't take responsibility? Will anyone at corporate assist in a matter like this? Should I consider small claims court? I plan to file a BBB complaint even though I don't expect that to yield much.
Sorry for the long post...I just had to vent a little.
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I would take it up with Ford corporate at the very least. Leave them a bad review on Google. Maybe one of the service techs brushed it with a cigarette? Regardless, that is unacceptable. I’d be fuming mad. 
If you sent VIN and dealer info as a reply to the earlier post, good luck, I hope they call you. I submitted my info and never heard back.
