I just retired from working at a Ford dealer and you’d be surprised how many times that happened. Sad and disheartening but it does. A quick call to service advisor and if no reply then one to service manager should do the trick. Sadly telephone service is bad at some dealers/ quick lanes so...
Sadly I wish I had never had this recall done. I knew better but I went ahead and had it done. Of course multiple broken pieces and a hole in my headliner from a slipped screwdriver. Now I have to hold my breath while it’s disassembled to install new headliner. Word is the front seats and center...