CSP 22B39: Hybrid Maverick No Start Condition issue affecting 21,513 vehicles (Customer Satisfaction Program / Delivery Hold)

[Darnon]

Anyone happen to have access to the full CSP documentation? Are they replacing the full battery cable or have they developed a solution to repair in place?

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[PriusHater]

First generation vehicles are a mess.

Years and several cars ago, I purchased a used 1981 DeLorean that was one of the first 1000 sold to the public. First generation of a new car manufactured by a new company in a country with no prior experience building cars. And truth be told I was impressed by the rock solid build of that car. Sure, it had its faults and several recalls but it drove better than any American built car I’ve ever owned.

 

[Deleted member 7089]

Anyone happen to have access to the full CSP documentation? Are they replacing the full battery cable or have they developed a solution to repair in place?

Says in the OP that the "...dealers are to install a new 12V battery cable overlay and disable the current battery cable".

So they'll put in a new one, but leave the old one in place disconnected.

 

[jsus]

Says in the OP that the "...dealer are to install a new 12V battery cable overlay and disable the current battery cable".

So they'll put in a new one, but leave the old one in place disconnected.

Basically the standard electrician practice of cutting off the old wire, terminating it with wire nuts or similar, and just burying it in the wall while a new line is run. Cheaper/easier than having to remove the whole thing...

 

[Chris_G]

Basically the standard electrician practice of cutting off the old wire, terminating it with wire nuts or similar, and just burying it in the wall while a new line is run. Cheaper/easier than having to remove the whole thing...

Is the new cable any different from the original? Hopefully copper.

 

[KeinoDoggy]

I have a 22 Hybrid. Once last summer it's 12v battery was dead after leaving it parked maybe two days. I think that I had left one side door only partially closed, which would leave the dome lights on. In some instances Fords turn the lights off after a few minutes, yet not in such a case as this.
Another thing I noticed: If you turn the rear interior dome light on by pushing up on it's lens, it will not turn itself off under any conditions.
I always carry jumper cables, and in this case, fortunately I had a lawn tractor battery in my boat, nearby.
Since these issues, I now always stand by the vehicle after shutoff and doors closed, watching until all lights turn themselves off.
This specific recall does apply to my build date, yet I'm stacking up all my recalls, waiting until I get a baker's dozen before taking it in.
Amazingly my local Ford dealer did call me today 6-9-2023 asking me to bring it in asap for this specific recall.

Think about it for a minute. A brand new vehicle and people are carrying around something to jump it should the vehicle die somewhere. Totally ridiculous especially since this is a known problem, ignored by Ford for so many months. This should be a recall, nothing less.

 

[KevCuRaoi]

Anyone happen to have access to the full CSP documentation? Are they replacing the full battery cable or have they developed a solution to repair in place?

The 12V battery cable is replaced under this program. Pays 3.7 hours. (So will probably take 5-6 hours until the tech has done a bunch of them!)

 

[Darnon]

The 12V battery cable is replaced under this program. Pays 3.7 hours. (So will probably take 5-6 hours until the tech has done a bunch of them!)

Gotcha. The memo's choice of verbiage was a little strange (and the 'leave the old one in place' interpretation doesn't really make sense). I'd suspect the 'disable the current battery cable' is more direction to cut/destroy it to prevent it being reused.

 

[Chris_G]

The 12V battery cable is replaced under this program. Pays 3.7 hours. (So will probably take 5-6 hours until the tech has done a bunch of them!)

@KevCuRaoi , if the battery cable was replaced due to failure. Does it get replaced again under this CSP?

 

[KevCuRaoi]

@KevCuRaoi , if the battery cable was replaced due to failure. Does it get replaced again under this CSP?

As long as the CSP is open for the VIN, yes. If that were the case w/ mine, they only way I wouldn't have it done again is if the part they used in the previous is identical with the part involved in the recall.

 

[KevCuRaoi]

Gotcha. The memo's choice of verbiage was a little strange (and the 'leave the old one in place' interpretation doesn't really make sense). I'd suspect the 'disable the current battery cable' is more direction to cut/destroy it to prevent it being reused.

It is strange..... It looks to me like a new one will be installed, but attached to the old one? Maybe it would be too time consuming to remove the old one? I'll have to pay attention to what it all looks like when they do mine!

 

[Chris_G]

As long as the CSP is open for the VIN, yes. If that were the case w/ mine, they only way I wouldn't have it done again is if the part they used in the previous is identical with the part involved in the recall.

Thank you, I'll contact my dealer

 

[OC-D]

Or in some cases:

Found
On
Roadside
Dead

The Hybrid Maverick specific version…

Found
On
Roadside (in)
Deep-sleep

 

[OC-D]

I’m at 25K miles on my Hybrid delivered December ‘21, all this stuff is greatly disappointing and really killing my confidence this will last as long as I envisioned. That said, I’ve had maybe two deep sleep alerts and one legit issue that got resolved with a jump (very early before people starting figuring out there was an issue).

I’m currently debating selling since I can make my money back right now and going electric. I think right now my only hope is Ford offers extended warranties free to the Guinea pigs. Pretty sure I know the odds of that.

 

[jsus]

It is strange..... It looks to me like a new one will be installed, but attached to the old one? Maybe it would be too time consuming to remove the old one? I'll have to pay attention to what it all looks like when they do mine!

Basically, it sounds like the service techs are to install a new cable to "overlay" the old one, then "disable" the old one. So, disconnect the old cable, just leave it there. Hopefully cut off the terminals so someone doesn't try to reuse it. Don't bother to remove the old cable, because they don't see the point in paying for the extra labor to do that. Just run a new one and hook it up.

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