- First Name
- Kim
- Joined
- Feb 9, 2022
- Threads
- 36
- Messages
- 746
- Reaction score
- 1,253
- Location
- Delaware Water Gap, Pa.
- Vehicle(s)
- 2023 Maverick XLT, 2018 Subaru Forester, 1966 MGB
- Engine
- 2.0L EcoBoost
Our dealer tried to add on a paint and fabric protection package …for $998.
We said we didn’t want it. Sales rep said, “We put it on all the vehicles we sell.”
We said, well, that may be, but you didn’t mention it at the time we ordered it (either time), and we do not want it.
He said he’d check with the sales mgr. … Then told us again it was “mandatory” … And then further gave us a line about how they were contractually obligated to do it. (?)
We were adamant about NOT paying for this … and also that we did not want any dealer badging on the truck. (If they want to advertise their business on our vehicle, then they should pay US to do it…)
End result — When we picked up our truck and sat down to do the paperwork, we were told that the paint and protection package was applied … because it is part of their new vehicle prep … but that we didn’t have to pay for it. But then they added we wouldn’t be able to file any claims against it, since we didn’t pay for it.
Fine with us. ….
We did concede to having a dealer license plate frame put on, which appeased them a bit.
We said we didn’t want it. Sales rep said, “We put it on all the vehicles we sell.”
We said, well, that may be, but you didn’t mention it at the time we ordered it (either time), and we do not want it.
He said he’d check with the sales mgr. … Then told us again it was “mandatory” … And then further gave us a line about how they were contractually obligated to do it. (?)
We were adamant about NOT paying for this … and also that we did not want any dealer badging on the truck. (If they want to advertise their business on our vehicle, then they should pay US to do it…)
End result — When we picked up our truck and sat down to do the paperwork, we were told that the paint and protection package was applied … because it is part of their new vehicle prep … but that we didn’t have to pay for it. But then they added we wouldn’t be able to file any claims against it, since we didn’t pay for it.
Fine with us. ….
We did concede to having a dealer license plate frame put on, which appeased them a bit.
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