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My order disappeared from Ford account dashboard

NikonOne

2.0L EcoBoost
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How do you check your Ford account dashboard and what information do you use to review your order?
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GRB

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Mine disappeared today
Mine also is gone from my Ford account. Just noticed this morning. Hadn't checked for a few days.From experience here, probably not a good sign.
 

paneubert

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How about this cluster-f? For those who know what an order number looks like, that ain't it. Haha. The tracker is WAYYYYYYY wacky right now.

Ford Maverick My order disappeared from Ford account dashboard Screenshot 2023-05-04 132940
 

gwrace14651

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Clubs
 
How about this cluster-f? For those who know what an order number looks like, that ain't it. Haha. The tracker is WAYYYYYYY wacky right now.

Screenshot 2023-05-04 132940.jpg
Could you please share the link to the tracker? Thank you.
 

paneubert

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commadorebob

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How about this cluster-f? For those who know what an order number looks like, that ain't it. Haha. The tracker is WAYYYYYYY wacky right now.

Screenshot 2023-05-04 132940.webp
Mine looks the same. Changed a couple days ago. Pointless optimist in me hopes that means Ford is working towards moving the Maverick to the Lightning order model where allocations won't matter as much. Maybe even setting up to automatically roll over orders.

Reality is likely we are just seeing an internal tracking number that was always used.
 

TyPope

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How do you check your Ford account dashboard and what information do you use to review your order?
www.ford.com
sign in (upper right, person icon)
Click on the person icon after signing in
The first drop-down link should read something like "NAME's Account". Click on that.
Another page will open and it will be "Ford Account Dashboard"
It should have a card for your existing Ford (if you have a Ford) there should also be a card for your Maverick

Well, there WAS a card for my Maverick...
 

GRB

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Mine also is gone from my Ford account. Just noticed this morning. Hadn't checked for a few days.From experience here, probably not a good sign.
ATTN: 2022 rollover orders, I checked on Ford.com to check on my order from Nov 2021, rolled over to a 2023 in Nov 2022, I have printouts of my original order and my 2023 rollover order. On the dashboard my order has disappeared, I see from the MTC others have experienced the same thing. I first did the chat and all I got was they could not find the order#. I then called customer support. I was told my order status was "balanced out." I am not familiar with that term so I asked if that means my order is cancelled. They said it's not cancelled, I may still get a vin at some point, that's all I could get out of them, check with your dealer. So I called the dealer talked to the sales manager and the salesman who I ordered from. They said just wait till the end of June and see what happens if I happen to get a vin by then. I think they have already cancelled the rest of the 2021 orders and this is how they will get out of it. If you are a 2021 order it might be wise to check with FO MO CO to see what your status is. Good luck
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