RESOLVED: The Mystery of the Disappearing Coolant

[vdb74]

My dealer patched it with Teflon tape for now. Will let everyone know long will this fix last.

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[Wx Man]

I try to be level-headed and logical about things. Bottom line is they don't have the part and can't fix it right now, and nothing I can say or do is going to change that. Either I can be reasonable and they'll continue to help me as best as they can (paying for Uber, rental, etc), or I can go in yelling and screaming and they'll be a little less inclined to help me, not just in this instance, but in the future. I'll be "that guy", and I'm sure dealerships have plenty of "those guys" to deal with. This might not be the only first-year kink the Maverick has either, so I don't want to go burning bridges. I also just try to treat people with respect. It's not their fault the block heater is leaking, so why yell at them? They're just doing their jobs. If they suck at their jobs, well then that's a different story!

So right...and sometimes hard to control your emotions...so I respect your wisdom. I am getting my Maverick in the next 2-3 weeks and fear some issues and hope that I will be as smart/disciplined as you.

 

[Geep]

My dealer patched it with Teflon tape for now. Will let everyone know long will this fix last.

so my asumption is that it was leaking around the threads? If this is so, removing it applying teflon tape or thread dope should be considered a permanent fix? I would like Ford to try a leak sealant before they start removing the exhaust manifold

 

[skinnyboy]

so my asumption is that it was leaking around the threads? If this is so, removing it applying teflon tape or thread dope should be considered a permanent fix? I would like Ford to try a leak sealant before they start removing the exhaust manifold

The thought of having items removed from a new engine isn't appealing, but as I understand it's the exhaust manifold and associated items (egr etc.), not intrusive into the engine itself. Leak sealant might be OK for an old beater that you want to get another year out of, wouldn't be my go to for a new vehicle.

Cheers.

 

[Geep]

https://tvidnow.com/reI5l4j from my dealer showing issue

 

[KevCuRaoi]

Standard on Canadian hybrids. It seems some of the engines with block heaters didn't have them installed properly (one shift?) at the plant, or the supplier had a bad batch of heaters. Seems the dealers are waiting on new heaters to do the work, but it could just be an install issue. Perhaps someone that had the repair done could weigh in on what had to be done to fix the issue, provided the service departments aren't being too tight lipped. A block plug might be a good route if the heaters are bad.

I looked up some info in Ford Workshop manuals. Hope it will help!

Replacement of the block heater pays 3.8 hrs under warranty. So it will likely take 4-5 hours to replace.

The cooling system is drained. Catalytic converter is removed (there are a lot of "one time use" parts involved here, which may cause a delay even if the block heater is available). This gives access and the block heater can be removed and replaced.

No block heaters available now...on back order. Looks like there are only 13 back ordered currently (US & Canada)....so not a ton of them have been ordered.

 

[Tazgarde]

No block heaters available now...on back order. Looks like there are only 13 back ordered currently (US & Canada)....so not a ton of them have been ordered.

What is the scope of "backordered"? Is that for third party garages, or dealerships as well?

 

[KevCuRaoi]

What is the scope of "backordered"? Is that for third party garages, or dealerships as well?

That is for Ford dealerships (and 3rd party garages would have to order from a dealership (or another authorized Ford distributor)).

I work at a Ford dealer (not in parts...but I have access to look up). I checked again this morning 13 on back order.
I do think I was wrong about my info being US & Canada. There is a Ford parts warehouse listed in Ontario....but it is California, not Canada like I first assumed!

So the 13 on back order must just be for the US?

There is a note from June 9th, that 3 pieces would be made available at national warehouse, and than 1 of these was allocated to a Canadian location. I am not sure if this already happened or is due to happen though.

I assume that these are being pulled off the production line / or redirected from going to the plant.

 

[Tazgarde]

That is for Ford dealerships (and 3rd party garages would have to order from a dealership (or another authorized Ford distributor)).

I work at a Ford dealer (not in parts...but I have access to look up). I checked again this morning 13 on back order.
I do think I was wrong about my info being US & Canada. There is a Ford parts warehouse listed in Ontario....but it is California, not Canada like I first assumed!

So the 13 on back order must just be for the US?

There is a note from June 9th, that 3 pieces would be made available at national warehouse, and than 1 of these was allocated to a Canadian location. I am not sure if this already happened or is due to happen though.

I assume that these are being pulled off the production line / or redirected from going to the plant.

Thanks,

I've come across the Ontario, CA, and Ontario, Canada confusion before as well.

That Canadian location better be Planet Ford haha!

 

[KevCuRaoi]

Thanks,

I've come across the Ontario, CA, and Ontario, Canada confusion before as well.

That Canadian location better be Planet Ford haha!

Yeah, you're only like 135 miles/215 km north of me. I don't think of any other Ontario!

Hope that it is!
If the part continues to be delayed, make sure your dealership is following "parts escalation process" for vehicles that are "off road". Not sure if this works differently in Canada or not, but if they submit the right requests, parts are (sometimes) pulled from the plant and shipped to the dealership. Good luck!

 

[Tazgarde]

Yeah, you're only like 135 miles/215 km north of me. I don't think of any other Ontario!

Hope that it is!
If the part continues to be delayed, make sure your dealership is following "parts escalation process" for vehicles that are "off road". Not sure if this works differently in Canada or not, but if they submit the right requests, parts are (sometimes) pulled from the plant and shipped to the dealership. Good luck!

I'll make sure to ask my guy about the "parts escalation process". It'll be three weeks without it as of tomorrow. I only had it for two weeks previous!

I used to swing down to Buffalo in the mid 2000's for Sabres games. Tickets were cheaper and they were better than the Leafs!

 

[Maverstang]

Thanks,

I've come across the Ontario, CA, and Ontario, Canada confusion before as well.

That Canadian location better be Planet Ford haha!

Fun factoid…
Ontario, California actually was named after Ontario, Canada. From Wikipedia:

It takes its name from the Ontario Model Colony development established in 1882 by the Canadian engineer George Chaffey and his brothers William Chaffey and Charles Chaffey. They named the settlement after their home province of Ontario.

 

[Tazgarde]

Fun factoid…
Ontario, California actually was named after Ontario, Canada. From Wikipedia:

It takes its name from the Ontario Model Colony development established in 1882 by the Canadian engineer George Chaffey and his brothers William Chaffey and Charles Chaffey. They named the settlement after their home province of Ontario.

The more you know!

 

[sannich]

So, after 17 days for schedule and 2 days with dealer, come back with block heater leak and need to wait for part 10 days-2 weeks.
It's more like a common issue now with block heater, mostly Canada Hybrid version.

 

[Tazgarde]

So, after 17 days for schedule and 2 days with dealer, come back with block heater leak and need to wait for part 10 days-2 weeks.
It's more like a common issue now with block heater, mostly Canada Hybrid version.

Welcome to the party!

It's been a month so far and not a part in sight. Truck is currently in Deep Sleep mode according to Ford Pass and has been so since June 14. I was also told two weeks so...hope your luck is better than mine!

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