RealTruck Introduction

[Random]

I’m having Stylin Concepts flashbacks.

Welcome!

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[WasChops]

Hello Maverick Truck Club!
(feels good to finally say that)


My name is Alex, as some......well most of you know. I am a Sales Consultant and your point of contact for RealTruck, and we are very excited to join this forum and get to know you all.


For those of you that have never heard of us, we are one of the largest aftermarket vehicle accessory companies in the US. The brand RealTruck was born in 1997 and our website, Realtruck.com went live in 1998. We’re based out of Ocala, FL, also where our primary sales and service team is located. We carry a wide variety of popular brands, including BAK, Undercover, Gator, Husky Liners, Extang, and Retrax just to name a few. What separates us from the competition is not only our dedication to providing our customers with excellent products but also ensuring our customers are taken care of from the initial point of contact to well after the point of sale. We have a very knowledgeable and friendly sales team that is willing to take the time to make sure that the product you are getting is right for you. We also now have three warehouses; located in Jasper, Indiana, Springfield, Missouri, AND our newest warehouse in Salt Lake City, Utah. This distribution network allows us to get many products shipped out quickly to anywhere in the continental United States!

We are very excited to be here and to be working with every single one of you! Whether it is your first time owning a truck exploring aftermarket accessories or you have owned a truck and several of our products before. We are here to help and love seeing the progress of your builds!

Speaking of builds, one of the new things we are going to be introducing is a RealTruck Build of the Month contest. More details will be released very soon on what this actually means for you, but I will give you a little hint, free stuff. We will continue to help our fellow forum members with forum exclusive pricing, simply shoot us a PM or email and ask how you can take advantage of that! We are also here to help you full circle, for us it isn’t just about the sale, we want to make sure that you receive the best service as possible from us. If you have any concerns down the road with the item(s) you bought or just simply have a question, don’t ever hesitate to reach out to us.


-Alex Pendleton
[email protected]

Welcome to MTC - RT!... I live about 2 hours south of your location in Ocala... I will be reviewing your website and discover what may be of interest for me to add to my F U T U R E Maverick... that is WHEN EVER it finally gets built and delivered?!?!? (August 25 order)

Meantime, I have a Hyundai Santa Cruz - I will peruse your site for any items that would be helpful for that Car-truck SAV, Truck-lette... hahahaha

 

[ColoradoShooter]

Great news! I’ll be ordering a RetraxPRO MX very soon.

 

[Whatcolortochoose]

Pretty simple to reach out to Alex when you want to know the forum pricing.........I'm sure they don't exactly want to advertise some prices so if you see something you're interested in send him an email, all of the posts I've seen about him says that he's very responsive.

Too add to this, I ordered floor mats and a tonneau cover from Alex. The different items were different % off of retail. So I don't think it's as simple as 20% off retail. I was happy with the discounts provided.

 

[PriusHater]

@Realtruck Find a supply of front and rear floor mats for the hybrid model of the Maverick and you’ll be a hero to many on here!

 

[doglegs]

I saw that Alex was giving special pricing at the end of the year on the Truxedo Pro X15 Cover. My truck isn't supposed to be built until June, but I ordered it in December because Truxedo had $60.00 rebates. Alex gave me an incredible price and on top of that I received the rebate. I'm now ordering seat covers and I've received a great price on Coverking Neoprene Covers. If you want great service and prices send Alex an email.

[email protected]

 

[bravesfan10c]

I ordered my Truxedo Sentry CT bed cover from Realtruck. Alex was very responsive to my questions. It shipped quick at a great price. The install was easy and it looks great.

 

[Realtruck]

Hey everyone!
Let me start off by saying WOW! I was not expecting to come in today and have three pages of comments to comb through but love it.

One common thing I am seeing with just a quick browse through is about us drop shipping orders, not touching orders, etc. Let me clear the air on that part real quick as it can be a little confusing. RealTruck is owned TruckHero. TruckHero being our parent company owns many different brands, I won't list them all out here but they can be found here - https://truck-hero.com/brands - some of the more popular brands you may know are BAK, Undercover, AVS, BedRug, Extang, Truxedo, Gator, etc. Gator is special as it is our private label brand. Now while I myself my not physically touch your order, that doesn't mean that it isn't touched by RealTruck in some shape and form. We try our best to keep our three warehouses stocked up so it ships directly from us. However, with the Mavericks being so new and people buying up tonneau covers, floormats, vent visors, ect faster than we can bring in stock it will ship from our manufacturers directly to you. There are also a lot of brands that we do not own as we support 300+ brands and we work with them hand in hand to make sure our customers have the best experience possible.

Another question I saw is about products being made here in the USA. If you click on that TruckHero link above all of the brands we own are manufactured here in the US. A few examples of this are - BAK - Missouri, TruXedo - South Dakota, Extang - Michigan, and so on.

Regarding discount. I will not publically talk about the discount. If you would like a price quote, simply PM or email me and I would be more than happy to help you out

Our main goal is to be transparent as possible and if you have these questions awesome, dont ever hesitate to reach out as we are more than happy to answer them.

 

[Ferroplasm]

Welcome to MTC!

My Cyber Orange hybrid has been shipped so hopefully I'll be receiving it within the next couple of weeks. Looking forward to purchasing some accessories, e.g. tonneau and maybe a bed rack.

Looking forward to the Build of the Month details.

 

[Realtruck]

Can you explain to me why various members on this site have received various components when they ordered the Gator SFX tonneau from Real Truck for their Mavericks. I received mine without tailgate insulation tape while other received theirs with it and I received mine with no parts for attaching the safety strap to the Maverick optional bed rails while others have received them as identified in the installation instructions. I spoke to various folks at Real Truck and got a variety of answers explaining that basically they don't supply those for the Maverick Gator Tonneau and the installation instruction are generic but as I told them if that was the case why are some folks getting those parts with their orders for that specific tonneau and yet others aren't. Thanks

I would be more than happy to assist with this. When the Gator SFX was first released we did not know it did not come with the tailgate seal. SOME vehicles it does come with Maverick unfortunately not being one of those vehicles. In the early stages because we thought it was a missing part we did send them out to certain customers. Since then (a few months ago) we had put it on our site so there was no confusion that this cover does not come with the universal tailgate seal. I cannot however speak on if the manufacturer of this cover for us inadvertently put in a tailgate seal out of habit on some orders.

Regarding the tether safety strap please watch this video for the proper installation. With the Maverick it doesn't matter if you have the track system or not, no special hardware should be needed to install this cover -

I really hope this answered your questions, please feel free to reach out if anything specific wasn't covered

 

[Realtruck]

Thanks for the write up! Do you ship to canada?

Unfortunately, we do not, we ship to the continental US free, Hawaii, and Alaska we do have to charge shipping. Internationally we would have to use a freight forwarder or ship to the nearest bordering town

 

[Realtruck]

Already have done that and no response

I work M-F some Saturdays usually 8 AM - 430 PM Eastern Time
I also run 5 other forums as well as come in to about 30-40 emails daily
I try to get to everyone as quickly as possible and as you can see I have several pages here of comments also that need some attention. I can promise you if you reached out either myself or someone on my forum team will be in contact with you as quickly as possible

 

[Realtruck]

I'm still waiting for my Mav but plan on buying a tonneau cover soon after receiving it.

Alex, I don't know if some of your brands would like this, but it seems you maybe in one of the best positions to provide feedback on the pluses/misses of all the different styles/brands. Its just overwhelming for me to determine what I want as all the brands imply theirs is the best.

Like, who makes a tonneau cover that seals the best (ie not too short or said another way "which is the longest cover?", etc etc). Just an idea...maybe a comparison table.

Ill be posting a tonneau cover buying guide here by the end of the day that spells out some differences and advantages. Now when it comes to fitments, I have sold probably 100+ covers for the Mavs already and havent had a single fitment issue. Now not saying that there isnt a possibility of one not fitting properly but if that does happen simply reach out to me and we will get to the bottom of that issue

 

[Realtruck]

Welcome. Is there a showroom at the Ocala location?

Unfortunately there is not, I wish there was but in Ocala, it is our call center for sales and service, we have another location for our HR and marketing team, and then our studio where we film most of our content.

 

[Realtruck]

Welcome to the club, can I get free stuff?!

Keep an eye out! Right now we are offering some special pricing for members reach out directly to me for details!

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