Canadian ford pass points- Beware!!!!! - solved!

[Nighowl2000]

So I finally tracked down why I never got my ford pass points back when I bought my Maverick in October.

Turns out the dealership kanata ford is not part of the ford pass points program . So make sure your dealer is part of the program and if not,. Negotiate 250$ of extras.

Email:

Hello Roy,



Great to hear your enjoying the Maverick.



Those reward points are offered at participating Ford dealers. Kanata Ford isn't a participating dealer.



Thank you,





Michael Evans

Financial Service Manager

Kanata Ford

8000 Campeau Drive

Kanata, ON K2K 1X4

P:613-591-9000

F:613-591-9191

E:[email protected]





From: Roy Norman [mailto:[email protected]]
Sent: Monday, March 28, 2022 11:02 AM
To: Mike Evans
Subject:


Hi Mike,

Hope things are going well. I bought a yellow ford Maverick lariat back in October 2021 from you (love it btw).

Reason I am reaching out is I never got the ford pass rewards for buying the truck (supposed to get 250 points I believe). I contacted ford Canada ford pass number 18335021689 . They checked the account and was told there was a problem with the dealer paperwork and to contact the dealership.

Are you able to help with this or pass me on to someone that can?

Thank you for your time,

Roy Norman

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[stevhorn]

Wow! That sucks. I wasn't aware it was an opt-in programme.

 

[huunvubu]

So I finally tracked down why I never got my ford pass points back when I bought my Maverick in October.

Turns out the dealership kanata ford is not part of the ford pass points program . So make sure your dealer is part of the program and if not,. Negotiate 250$ of extras.

Email:

Are you sure that this is right.

I understand that Ford Dealerships can opt-into the FordPass program for USE of FordPass Points. That means that you cannot use FordPass points for Service and Parts at dealerships that are not in the program. In fact I had to search which dealership near me would accept FordPass Points for my purchase of the Hard Drop-in Bedliner.

I have not heard of any Ford Dealership that would restrict you in not receiving the 42,000 points for your purchase of your Maverick.

You should check directly with Ford to find out why your 42,000 points are missing.

Also you are required to activate the FordPass App on your phone and link it to your Maverick within 60 days of purchase date to qualify for the 42,000 points.

Check these threads:

FordPass Maverick Purchase Reward Points Missings

PSA if your Fordpass Rewards haven't appeared

Earn up to additional 71K FordPass Points (worth $355) plus $200 statement credit using FordPass Rewards Visa for down payment on your Maverick

The FordPass points are only good for Ford stuff and Service at Ford Dealerships that participate in the FordPass program.

You can see the list of dealerships that participate here:

Participating FordPass Reward Dealers

 

[Chris_G]

Are you sure that this is right.

I understand that Ford Dealerships can opt-in fordpass program for USE of FordPass Points. That means that you cannot use FordPass points for Service and Parts. In fact I had to search which dealership near me would accept FordPass Points for my purchase of the Hard Drop-in Bedliner.

I have not heard of any Ford Dealership that would restrict you in not receiving the 42,000 points in your purchase of your Maverick.

You should check directly with Ford to find out why your 42,000 points are missing.

Also you are required to activate the FordPass App on your phone and link it to your Maverick within 60 days of purchase date to qualify for the 42,000 points.

Check these threads:

FordPass Maverick Purchase Reward Points Missings

Earn up to additional 71K FordPass Points (worth $355) plus $200 statement credit using FordPass Rewards Visa for down payment on your Maverick

The FordPass points are only good for Ford stuff and Service at Ford Dealerships that participate in the FordPass program.

You can see the list of dealerships that participate here:

Participating FordPass Reward Dealers

Don't the purchase points come from Ford, not the dealer?

 

[huunvubu]

Don't the purchase points come from Ford, not the dealer?

Yes they come from Ford. That is what my post was about.

Check with Ford for why points are missing.

 

[Nighowl2000]

Yes they come from Ford. That is what my post was about.

Check with Ford for why points are missing.

I called the Canadian ford pass points hotline and they told me it was a problem with dealer the dealer paperwork and I had to contact the dealer....

 

[huunvubu]

I called the Canadian ford pass points hotline and they told me it was a problem with dealer the dealer paperwork and I had to contact the dealer....

What does that mean exactly?

Is your dealer going to fix this paperwork issue?

Or has the dealership "kanata ford" used the excuse that they "are not a part of the ford pass points program" as an excuse to not do what they should have done in the first place for you to earn the 42,000 points for your Maverick Purchase.

I really don't understand why any paperwork was even needed as all that originally needed to be done was install the FordPass App on your phone, link to the VIN of your Maverick and accept the message on the Screen in your Maverick.

This was all done at my dealership the night I purchased my Maverick.

 

[Maverickgirl]

So I finally tracked down why I never got my ford pass points back when I bought my Maverick in October.

Turns out the dealership kanata ford is not part of the ford pass points program . So make sure your dealer is part of the program and if not,. Negotiate 250$ of extras.

Email:

wow that sux! they should give you something!

 

[Nighowl2000]

Texted my salesman:

 

[bgn]

Texted my salesman:

Sounds like a B.S. answer to end the conversation. Keep pressing them for someone that knows what's going on.

 

[Nighowl2000]

Update:

Called this number 18005653673 ( customer relationship center) which I found off of the internet. You will get a automated system asking about which vehicle and the problem. I said it was ford Maverick and ford pass points. Got a CR ( had thick southern accent) which asked me if I was a dealer owner or salesman (strange). Told him I was a customer that had questions about ford pass points in Canada. He confirmed that anyone that buys a vehicle in north America should automatically get ford pass points. Turns out there was a issue with my fordpass account with the terms and conditions not being accepted (strange because app works and so does logging into the website). Said that it's a bug and should get the rewards in 2-3 business days.

Case number for reference is cas-36060366

 

[Maverickgirl]

Update:

Called this number 18005653673 which I found off of the internet. You will get a automated system asking about which vehicle and the problem. I said it was ford Maverick and ford pass points. Got a CR ( had thick southern accent) which asked me if I was a dealer owner or salesman (strange). Told him I was a customer that had questions about ford pass points in Canada. He confirmed that anyone that buys a vehicle in north America should automatically get ford pass points. Turns out there was a issue with my fordpass account with the terms and conditions not being accepted (strange because app works and so does logging into the website). Said that it's a bug and should get the rewards in 2-3 business days.

Case number for reference is cas-36060366

Awesome! good news!

 

[Nighowl2000]

I will update again when I get the points.

Good thing i work in IT and know how to navigate help desks......

Never yell, be calm and have all the info and a computer workstation at your fingertips.

 

[Cosmo Kramer]

I got 40,000 points credited to me less than a week after I took delivery from McDonnell Motors in Strathroy ON.

 

[Yellow Rhino]

I have a thread going as well about bonus Canadian Fordpass points for your maverick. It seems us Canadians are getting an additional 20,000 points, so you should be getting 60,000 points. 40,000 for a car purchase, and a bonus 20 for your Maverick purchase.

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