- First Name
- Reece
- Joined
- Jul 13, 2022
- Threads
- 10
- Messages
- 117
- Reaction score
- 198
- Location
- McAllen Texas
- Vehicle(s)
- 2022 Ford Maverick XLT Hybrid
- Engine
- 2.5L Hybrid
- Thread starter
- #1
I wanted to share my recent experience in case it helps anyone else dealing with warranty issues. Before my bumper to bumper warranty expired, I had quite a bit of work done (2022 XLT LUX Hybrid):
The dealer recommended I contact Ford for possible financial assistance. I reached out and was initially told I was eligible for help as long as the issue was something that would have been covered under the bumper to bumper. After getting everything diagnosed and submitted, things went downhill fast.
My claim was closed with Ford without warning and I was told I was no longer eligible for any assistance. The explanation was that struts are considered a wear item, and I was out of luck. My first two calls with Ford were great, but the next two (after diagnosis) were the complete opposite. The reps I spoke with were dismissive and honestly pretty rude. They told me that what was shared with me on the first few calls was not correct and I "should have never been told that". This was especially frustrating and the only reason I bought it into the dealer was that there was going to be some sort of help with the repair. Otherwise I would have went to a local shop that does great work, at a much lower rate. My dad worked for Ford for 40 years, and my family has always been loyal to the brand. I made sure to express that, but it didn’t seem to make a difference.
Now for the positive part...
The service advisor, Beatriz, at SAMES Ford in the RGV completely turned this experience around. She went out of her way to advocate for me and personally contacted Ford to push the case further. Thanks to her, Ford ultimately agreed to cover 70% of the repair.
I know we are quick to call out bad dealer experiences and 100% we should, but I also think it is just as important to highlight the good ones. If you are in the RGV and need a solid service advisor, I highly recommend Beatriz at SAMES Ford.
- Both CV axles replaced
- Brake pads and rotors replaced due to excessive noise (one pad was cracked)
- 12V battery replaced
- Suspension checked for a thump/rattle when hitting bumps while turning
The dealer recommended I contact Ford for possible financial assistance. I reached out and was initially told I was eligible for help as long as the issue was something that would have been covered under the bumper to bumper. After getting everything diagnosed and submitted, things went downhill fast.
My claim was closed with Ford without warning and I was told I was no longer eligible for any assistance. The explanation was that struts are considered a wear item, and I was out of luck. My first two calls with Ford were great, but the next two (after diagnosis) were the complete opposite. The reps I spoke with were dismissive and honestly pretty rude. They told me that what was shared with me on the first few calls was not correct and I "should have never been told that". This was especially frustrating and the only reason I bought it into the dealer was that there was going to be some sort of help with the repair. Otherwise I would have went to a local shop that does great work, at a much lower rate. My dad worked for Ford for 40 years, and my family has always been loyal to the brand. I made sure to express that, but it didn’t seem to make a difference.
Now for the positive part...
The service advisor, Beatriz, at SAMES Ford in the RGV completely turned this experience around. She went out of her way to advocate for me and personally contacted Ford to push the case further. Thanks to her, Ford ultimately agreed to cover 70% of the repair.
I know we are quick to call out bad dealer experiences and 100% we should, but I also think it is just as important to highlight the good ones. If you are in the RGV and need a solid service advisor, I highly recommend Beatriz at SAMES Ford.
Sponsored
