Anyone ever denied service because they didn't purchase Maverick from that dealership?

[oysterville]

NO state can over rule a federal law.

Oh dear

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[colinl]

Oh dear

california, 1996.

 

[James K]

My wife '23 Lariat has the water intrusion on the pax side. Tried to make have the local dealership take a look at it and was told that they won't look at it because we didn't purchase it from them. Even though we have had it serviced there since we purchased it.

That's just stupid on their part and if they are that stupid in business, how stupid might they be fixing vehicles. You're probably better off.

 

[James K]

NO state can over rule a federal law. If they could a state simply could allow dealers to not honor ANY warranty work. But they can't. I have a Ford dealer 4 miles from my home and I wouldn't buy there or have service done there if it was free. Had service done once after a person hit my Explorer in the right front wheel and did damage. Insurance paid for it AFTER I refused to accept the work and it was taken to another dealer. Seems they had invoiced for NEW Ford control rods, rotors, hubs, a arms, fender, etc. yet put parts from a junk yard on it! How did I know? New rotors and a arms aren't solid rust out of the box. The body shop manager was fired but I still won't go there. Also there lot is in such bad condition with pot holes and junk cars parked on it that you get the feeling they have no pride in their work.

You mean pot is still illegal in NY?

 

[2lbgill]

Ask to speak to the owner or at least the general manager. Ask him if he refuses to do Ford warranty work. If he or she says YES then contact Ford and report the dealership. If it is not a warranty issue a dealer can refuse service but likely will lose my business forever.

Call your serviceman from original dealer ...... he'll make a call ........ been there done it! Ford gets on their case pronto.

 

[Raymundo76]

My wife '23 Lariat has the water intrusion on the pax side. Tried to make have the local dealership take a look at it and was told that they won't look at it because we didn't purchase it from them. Even though we have had it serviced there since we purchased it.

Never

 

[Glen Baker LLC]

Call your serviceman from original dealer ...... he'll make a call ........ been there done it! Ford gets on their case pronto.

Totally agree with you.
But then, do you really want to take your vehicle back to them for service?
Kind of like sending your food back to the kitchen one too many times. I don't want that extra ingredient.
While Colonial Ford may not do anything harmful to your Maverick. You would definitely not have any priority there.

 

[The Cyber Orange Guy.]

Places and personel like that should be out of business period.

If it was me I wouldn't take there even if they called me back, my paranoia of them doing things only to don't get penalized by ford mean they they wouldn't do it properly and only to get out of their door.

Take your truck and your business to other place, but be sure to let a "nice review" of the place and your experience there so everyone knows what they could be dealing if they go with this A.. holes.

 

[Scott Asheville]

There's the dealership owner's policies, which is one thing. There is the service manager - who can be a hero or an asshole, which is another thing. There are the techs, who can be clowns or professionals, which is a third thing. Then there is basic ethical behavior, which is either practiced or not (all too often not), which is a fourth thing.

Any one of those things missing results in a bad dealership experience. The funny thing about this thread is that dealerships generally make the vast majority of their profit from service. That said, many times some warranty services are money losers - and a dealership will grasp at straws and gaslight you trying to avoid doing that money-losing warranty service.

Doesn't help if the service center is owned by the OEM either. Tesla owners report plenty of horrific, unethical experiences. So it's everywhere.

 

[JetFixxxer]

Fortunately, I have a few other dealerships relatively close by—if that weren’t the case, I’d really be in a tough spot.

Being denied service, especially for a warranty issue, is just unacceptable. In over 37 years of owning vehicles, I’ve never once experienced anything like this.

 

[TKranbuhl]

My selling dealer said my Maverick needed a RR half shaft. OK. Set everything up for repair and they dropped the ball. Scheduled but did not get part. Call another dealer and they said it would be $100 just to look at it. I asked if that was covered by warranty and they said they would get back to me. That was 1 week ago. 9500 miles and half shafts going bad? What is yet to come?

 

[MyMav 24]

I can’t believe there are dealerships out there like that

 

[coppermav]

I have just the opposite...my closest dealer(from whom I did not purchase from) has called me several times offering to perform my outstanding recalls. Although it probably has something to do with the fact that the person calling from said dealer is an old family friend

 

[Glen Baker LLC]

Fortunately, I have a few other dealerships relatively close by—if that weren’t the case, I’d really be in a tough spot.

Being denied service, especially for a warranty issue, is just unacceptable. In over 37 years of owning vehicles, I’ve never once experienced anything like this.

What would the dealer do if you bought your Maverick from a private party?
Not everybody buys their vehicles from a dealership.
Vehicles bought from a private party can still have that manufacturer warranties.
Colonial Ford in Massachusetts really needs to be reported to Ford Corporate

 

[colinl]

My selling dealer said my Maverick needed a RR half shaft. OK. Set everything up for repair and they dropped the ball. Scheduled but did not get part. Call another dealer and they said it would be $100 just to look at it. I asked if that was covered by warranty and they said they would get back to me. That was 1 week ago. 9500 miles and half shafts going bad? What is yet to come?

rear half shaft failure has been extremely uncommon that I have seen.

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