Transparency?

[Ford88]

.

3. Why isn't Ford communicating with those of us with actual orders? WE are your customers. I know many of us are already hooked and booked, but I'm a loyal consumer and I've always been a Toyota guy, I'm looking to convert because of this amazing product, please don't slap me in the face because I swear, if an open bed Rav 4 comes out, Ford will be dead to me.

I do apologize for the mini book, but I don't think I'm alone with these questions...

“Why is ford not updating me everyday”
Hopefully cause they’re trying to build cars and trucks and not updating you when there’s nothing to update. If you don’t want it then there’s a line of people behind you who will gladly take it. Again there’s no need to cater to the buyers every need.
You’re inline so wait your turn or go buy something else if you need it now

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[Nightowl]

I've ordered a Lariat lux hybrid and in my area of Vermont most people are going with the 2.0 engine so my build will be unique and dealers are not stocking hybrids as a practice. Mine is an especially low priority build, I accept that.

Newtotrucksvt,

It's hard to tell how well informed you are so please don't take this as condescending or insulting if you already know the following:

Nobody has Maverick hybrids yet. Dealers don't have any in stock, and customers are still waiting for their new trucks too. Many hybrid Mavericks have been built but they cannot be sold until the EPA grants approval which will reportedly occur on December 8th. Once the hybrids get the OKTB authorization, customer-ordered trucks will start to be delivered.

If you have only recently placed your order, expect a very long wait. There are still folks who ordered in June that haven't received a build date yet.

Hybrid Mavericks ordered in advance by customers will be fulfilled before dealers receive stock Hybrids to sell to walk-ins. This is old intel but I think still accurate. It also seems likely that there will be no stock hybrids for dealerships to sell, (except for the pre-order unsold trucks) as hybrid sales far exceeded Ford's expectations and Ford will be selling all or nearly all of their 2022 Maverick hybrids to the pre-order customers.


Forum faithful, please correct any incorrect information I got wrong.

 

[MattIngram]

For the question on why do you not have the flexibility you’d like as the vehicle buyer. I think a lot of folks may feel that way but there’s nothing we can do about it. Ford didn’t create but is forced to abide by the you have to buy from a dealership model. That creates unnecessary tension and ambiguity between parties. It’s your state and local laws that give dealerships the exclusive right to sell you a vehicle. Other folks have answered your other questions but none of those things will tell you when your vehicle will be built or may be the answers you want to hear.

 

[Newtotrucksvt]

Luke, welcome to the wizarding world of the Ford Motor Company. You should see/hear what's going on with the Bronco. It will make the Maverick look like a walk in the park.

1 -There's really no way to know how many Maverick orders Ford has. Even if we did it wouldn't give any insight into when a certain unit will be built, and delivered. The dealer allocation system plays a big part in build/delivery dates. And along with that you have option constraints as orders for options may be greater that the supply of that option.

2 - Herein lies one of the problems with the Bronco. Ford promised us that all Bronco reservations would be built before any dealer stock. That didn't last long after the mega dealers cried that they wouldn't get enough Broncos to sell with a stupid high ADM (Adjusted Dealer Mark-up). So now the Bronco I reserved that should have been delivered in late summer/early fall of '22 will, if I'm lucky, be a '24 delivery.

3 - Forget about it. Ford will dribble/drabble out useless information that won't help us one bit as to when we may get our vehicles. That's been their M.O. with the Bronco, and I don't see them doing any different with any of the new vehicle releases they have planned.

As I said in another post I used to defend Ford a little, because of the supply problem plauging every business today. But, after they screwed me on my Bronco reservation my outlook is screw 'em. It seems now, even though they say different, the customer if not their priority.

Thanks for sharing, that sounds frustrating indeed! I guess I've been spoiled by Vermont's small town approach and values.

 

[Newtotrucksvt]

Newtotrucksvt,

It's hard to tell how well informed you are so please don't take this as condescending or insulting if you already know the following:

Nobody has Maverick hybrids yet. Dealers don't have any in stock, and customers are still waiting for their new trucks too. Many hybrid Mavericks have been built but they cannot be sold until the EPA grants approval which will reportedly occur on December 8th. Once the hybrids get the OKTB authorization, customer-ordered trucks will start to be delivered.

If you have only recently placed your order, expect a very long wait. There are still folks who ordered in June that haven't received a build date yet.

Hybrid Mavericks ordered in advance by customers will be fulfilled before dealers receive stock Hybrids to sell to walk-ins. This is old intel but I think still accurate. It also seems likely that there will be no stock hybrids for dealerships to sell, (except for the pre-order unsold trucks) as hybrid sales far exceeded Ford's expectations and Ford will be selling all or nearly all of their 2022 Maverick hybrids to the pre-order customers.


Forum faithful, please correct any incorrect information I got wrong.

You information is consistent with other threads, no offense taken! I do appreciate your taking the time to respond!

 

[MattIngram]

Also, I have no facts to back this up, only casual observations but I think that trying to game the algorithm using the parameters of previously picked orders, ignores the part of the algorithm that trues everything back up. Or another way of looking at it modifying your order, based on what was scheduled, ignores the part of the algorithm that determines what will be scheduled. That and/or frequent changes is a good way to assure your vehicle is the last one built because you will miss the swing back and forth. Also, someone, somewhere probably figured it out that there’s a higher probability of those buyers backing out.

My goal was never to make it to the first round of production b/c I knew I was already too late. I wanted to position myself for the hybrid true-up next week for January. I will probably still miss that but won’t squirm until I miss February’s scheduling.

 

[BMCGC]

New, you have allowed yourself to become an internet conspiracy victim.

I read through these threads and divide the information as fact, conspiracy, opinion and what is true and untrue.

For something to be true or untrue, it must be proven or disproven.

" If the trend and desire is to draw committed buyers, why are those builds not prioritized over dealer stock? "

Please provide proof that Ford is prioritizing dealer inventory over customer orders. Do you think it makes a difference to the dealer who buys the unit. A sale is a sale. Have you asked your dealer why they are getting units for sale before all customer orders have been filled?

"I've ordered a Lariat lux hybrid and in my area of Vermont most people are going with the 2.0 engine so my build will be unique and dealers are not stocking hybrids as a practice. Mine is an especially low priority build, I accept that."

Not one single hybrid has been sold and delivered in the U.S. No dealer is stocking Hybrids. Who told you that your build is a low priority?


"Feels disingenuous on Ford's part."

Pre-pandemic Ford sold 2.4 million vehicles a year. 2 million sold in 2020 and in 1.6 million in 10 months of 2021. Do you believe that Ford is conning people to buy a more expensive Maverick sitting on a dealer lot vs a less expensive Maverick the customer ordered? Isn't that a lot of trouble for a low volume low cost vehicle line? Seems if that were the plan, ford would target the Lincoln line or at least the F150 or explorer lines.

"Why isn't Ford communicating with those of us with actual orders? "

Follow the chain of command. You should direct these questions to your dealer. Dealers are in constant communication with corporate Ford. I don't call Biden to ask about taxes, I call my elected representatives.

"if an open bed Rav 4 comes out, Ford will be dead to me. "

I encourage you to contact your other local new car dealers and ask what the wait time is on any other vehicle you order from them. If the wait is 4-6 months, are those car manufacturers also dead to you? My local Honda dealer has 2 new cars on the lot.

My advice: Don't be a victim. Empower yourself with information and be informed.

 

[Dangro]

You information is consistent with other threads, no offense taken! I do appreciate your taking the time to respond!

I don't think for will ever give a breakdown of production for a vehicle that would just be gold mine information to a competitor.

More people actually went with the Hybrid than Ford forecasted. That along with the delays on EPA certification has delayed to delivery of Hybrids. There are NO PRODUCTION model Hybrids in the wild any that you have seen are preproduction for testing and advertising only. No end customer owns a Hybrid Maverick yet.

 

[TSAINTS1115]

My advice: Don't be a victim. Empower yourself with information and be informed.

Logic and common sense?

 

[dalola]

My biggest frustration, this (customer orders) is the model Ford is pushing, yet they've botched it on so many levels with their popular new models (Bronco, Mach-e, Mav., etc..). Sure, not all of it is Ford's fault, with supply chain issues, 'rona, etc.., but they certainly haven't helped themselves by not being more forth coming with real-time general manufacturing status updates, especially to their dealers, let alone customers.

Timely & honest communication from Ford Corp. to their dealers would go a LONG way to ease some of the angst of customers holding orders.

 

[BMCGC]

My biggest frustration, this (customer orders) is the model Ford is pushing, yet they've botched it on so many levels with their popular new models (Bronco, Mach-e, Mav., etc..). Sure, not all of it is Ford's fault, with supply chain issues, 'rona, etc.., but they certainly haven't helped themselves by not being more forth coming with real-time general manufacturing status updates, especially to their dealers, let alone customers.

Timely & honest communication from Ford Corp. to their dealers would go a LONG way to ease some of the angst of customers holding orders.

How do you know this? Have you asked your dealer? My dealer told me to expect a delivery date in the A-M-J time frame, but I was welcome to call him anytime with any questions I might have.

 

[Dangro]

My biggest frustration, this (customer orders) is the model Ford is pushing, yet they've botched it on so many levels with their popular new models (Bronco, Mach-e, Mav., etc..). Sure, not all of it is Ford's fault, with supply chain issues, 'rona, etc.., but they certainly haven't helped themselves by not being more forth coming with real-time general manufacturing status updates, especially to their dealers, let alone customers.

Timely & honest communication from Ford Corp. to their dealers would go a LONG way to ease some of the angst of customers holding orders.

The Dealers receive Monthly notification of the allocations they will have.

They receive weekly status of orders that will be changed to builds with daily updates to that information as it changes during the week.

The Dealers receive regular updates on Late Availability items and items with constraints that will possibly delay a build.

The Dealers know all of this information. They also know if they have orders for 100 trucks before yours but are only getting 25 allocations a month. In that case some of there orders are going to wait months before they will even be considered.

I asked these questions and got the answers from the 2 dealers I was considering. I chose to go with the small town Dealer even though their price was slightly more because they had avaiable allocation with out a backlog of unscheduled orders. The cheaper bigger dealer told me that it would probably be 4-5 months before my order got placed due to the backlog they had.

 

[FirstFord]

I don't think for will ever give a breakdown of production for a vehicle that would just be gold mine information to a competitor.

EXACTLY! Ford will give aggregate sales and order info because their shareholders expect and need it. Detailed breakdowns are competitive market info and will never be shared.

Ford has given us general guidelines. They told me I'd get my truck next year. They haven't lied to me yet

 

[Wanted33]

How do you know this? Have you asked your dealer? My dealer told me to expect a delivery date in the A-M-J time frame, but I was welcome to call him anytime with any questions I might have.

With respect George many dealers have no earthly idea what is going on, and take absolutely no time in finding out. Most all dealers only care about what they can sell today as ones that aren't built make them no profit. Salepersons are even worse. because if they don't have it to sell they can't feed their families. Ford has done a dismal job at communications to it's end customers, and dealers will just make something up to get you out of their way. Take some time as peruse the Bronco 6G forum, and you will see what most dealers are made of. The only ones I've seen that try there best to keep their customers updated are the same ones Ford screwed with their new '22 Bronco allocation formula, i.e. Granger, Chapman, and Stephens. I've ordered all of my new cars from my local Ford dealer since 1986 (11 total), and I've never seen Ford do such a bad job. I was once one of Fords biggest fan boys, but when they screwed me on my Bronco order I now feel the fool for that support. Ford has continued to botch the Bronco roll out, and the Mach-E hasn't been much better. So, please don't expect the Maverick roll out to be better. And certainly don't depend on your dealer to be the end all in information. If yours has all the answers they are the exception instead of the rule. You will be lucky if you can even get a straight answer for Ford's customer support line.

There's one thing we all must remember. We are not directly Ford's customers. That would be the dealer. Ford's sell is finished when the dealers pays for the unit. We are direct customers to some of the worse companies in America, new car dealers.

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