The dealership crashed my Maverick order.

[6spdr]

When we were waiting for our Maverick (2022) I called Ford Customer Service (800) 334-4375 to ask for an update. I was extremely gracious on the phone and treated the rep like a human being. In the course of that conversation, she mentioned that my order was now at Priority 2 ...!! That's a number that only a regional rep can set. I honestly believe she did it while we were talking. Maybe a call to Ford Customer Service relating your situation would garner some compassion. Keep us posted!

I called them today, they told me that they do not have the authority to expedite the order, but that she will pass it along up the line because of the circumstances, she could not tell me if they would be contacting me for sure or not.

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[6spdr]

What a huge disappointment, glad to hear you are declining the one they crashed. I would be curious to see how much this dealership tries to sell this Maverick for after they get it repaired.

it's listed at sticker price right now.

Did you have a private offer on your original order? If so you may lose that on your new order. I would call Ford corporate and see if they can direct you to the right person and see if you can get any assistance with Expediting your order, or transferring your private offer if you had one. Don't know if it's possible but if you don't ask you don't get.

no this was a new order in july '23, so no private offer.

according to others who have had accidents typically the 'loss of value' even when fixed is about the cost of the repair - they will have to indicate the previous damage on the sticker - it's unlikely they'll price it at the loss of value price - but they do need to price it at some discount.

It's priced at sticker on their site

The funny thing is , no owner , no insurance claim , dealer will fix it and sell it for going price as there is no record or claim of the damage !
Tell them 10k less as is !

They wouldn't talk price and the fact it is on the site at full sticker, that was never going to happen.

 

[pigsareus]

it's listed at sticker price right now.




no this was a new order in july '23, so no private offer.





It's priced at sticker on their site



They wouldn't talk price and the fact it is on the site at full sticker, that was never going to happen.

does the sticker show it as 'used' and/or 'involved in accident'? I can't imagine anyone would pony full price for a previously new ride that had thousands of $ in repairs.

 

[1929]

So they will fix it and because it’s not titled and was on their property nobody will know it was wrecked. Things happen, I hope you are in a position to wait. I ordered 10/23 and it came 2/24 Lariat Hybrid no BAP. Sunroof. A lot faster than expected.

Damage 6% or more of MSRP requires disclosure in Illinois.

 

[6spdr]

does the sticker show it as 'used' and/or 'involved in accident'? I can't imagine anyone would pony full price for a previously new ride that had thousands of $ in repairs.

No, it's listed as still in transit at sticker price and they are using the "stock photos" so it hasn't been repaired yet, no saying what they will do when it is fixed and properly listed.

 

[6spdr]

Damage 6% or more of MSRP requires disclosure in Illinois.

Same in Wisconsin, posted a picture of that code the other day

 

[Deleted member 29611]

Damage 6% or more of MSRP requires disclosure in Illinois.

That’s good to hear. I would hope most states have these type of laws. Based on limited knowledge I feel the dealers lobby states heavily to get their way.

 

[flashfearless]

My father used to work for American Road back in the day and they were the arm of Ford Credit which insured vehicles while in transit to dealers and while on dealer lot prior to sale. He would have had a field day telling the dealer how stupid of a move this is. Sorry this happened to you.

 

[Waterick]

No, it's listed as still in transit at sticker price and they are using the "stock photos" so it hasn't been repaired yet, no saying what they will do when it is fixed and properly listed.

This has been the standard practice for many dealers on all retail customer orders often with an ADM. Many dealer inventory marketing systems seem to automatically list all inbound inventory. The dealer just opted to not take it down, so it seems.

 

[XLTLUXRED]

I called them today, they told me that they do not have the authority to expedite the order, but that she will pass it along up the line because of the circumstances, she could not tell me if they would be contacting me for sure or not.

That all makes sense to me. The people who respond on the phones seem to keep things very cose to the vest. I would check back in 3-4 weeks and see what number is on your account then.
The day I was on the phone with Customer Service, the woman I was speaking with said, "Oh, your priority just changed to 2." At the end of our conversation, I circled back to her remark and she said "I have no idea what you are talking about." But, sure enough, our priority had been switched from 10 to 2 that day.
BTW, your dealer can look and see what your priority number is, incase you'd prefer to check it out later on without calling back. Given your situation, you sure deserve some compensation!!!

 

[F50]

I ordered a new atlas blue, lariat lux, eco, AWD, BAP Maverick on 7/25/23 220 days later on 3/1/24 it was delivered to the dealer, I set up a time at 9am the next day to come buy it and at 8:30am, I got a call that an employee of the dealership was taking it to put gas in it and crashed into a Chevy Blazer driven by another employee in the parking lot.

Broken lariat BAP headlight, upper and lower bumper, side marker, fender, wheel well liner, the fender was pushed into the door, possible damage to the steering components +$6800 estimated damage to invoiced to the dealer.

I put in a new order for another Maverick, same as the one I ordered but I have no idea when it will come in.

Has anyone here had something like this happen to them? was there anyway to contact someone at Ford corporate about expediting the replacement order?

Fortunately, the waits are not what they use to be. I would put in order in at a different dealer. They should give you $1,500 and place you an order for another.

 

[shadow76]

Something happened to the wifes in Chicago between getting off the train and onto the transport truck. That was just before Christmas. Her new one is in production starting this Monday the 11th. Hopefully this one makes it.

Stolen?

 

[mikellmikell]

Stolen?

Damaged quite bad.

 

[Kevin DeLuca]

I ordered a new atlas blue, lariat lux, eco, AWD, BAP Maverick on 7/25/23 220 days later on 3/1/24 it was delivered to the dealer, I set up a time at 9am the next day to come buy it and at 8:30am, I got a call that an employee of the dealership was taking it to put gas in it and crashed into a Chevy Blazer driven by another employee in the parking lot.

Broken lariat BAP headlight, upper and lower bumper, side marker, fender, wheel well liner, the fender was pushed into the door, possible damage to the steering components +$6800 estimated damage to invoiced to the dealer.

I put in a new order for another Maverick, same as the one I ordered but I have no idea when it will come in.

Has anyone here had something like this happen to them? was there anyway to contact someone at Ford corporate about expediting the replacement order?

I would tell them to get it fixed ASAP and give it to you as a loaner until your new order arrives. After that they can give it to the service department as a customer loaner.

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