Did you have a private offer on your original order? If so you may lose that on your new order. I would call Ford corporate and see if they can direct you to the right person and see if you can get any assistance with Expediting your order, or transferring your private offer if you had one. Don't know if it's possible but if you don't ask you don't get.
When we were waiting for our Maverick (2022) I called Ford Customer Service (800) 334-4375 to ask for an update. I was extremely gracious on the phone and treated the rep like a human being. In the course of that conversation, she mentioned that my order was now at Priority 2 ...!! That's a number that only a regional rep can set. I honestly believe she did it while we were talking. Maybe a call to Ford Customer Service relating your situation would garner some compassion. Keep us posted!
according to others who have had accidents typically the 'loss of value' even when fixed is about the cost of the repair - they will have to indicate the previous damage on the sticker - it's unlikely they'll price it at the loss of value price - but they do need to price it at some discount.
That is sad. Sorry, to hear about the Maverick. I hope this has a great ending!
He called, asking how he can get another one fast. At the time, I forwarded to him an email to the national sales & service manager (Ken Czubay). He was a brilliant person for Ford. LOVED talking to customers and hearing from them. I told him to send him photos and your story and let's hope.
I've NEVER seen anything like that. But it can happen. But sadly, Ken retired. He was so good for the customer side of sales. Did so much good.
Unless something has changed Dorian doesn’t play nice with others. When I was looking they had some listed at the sticker price however when I contacted them the price was inflated and they would not accept Aplan.
Having been the unwitting victim of a crashed vehicle i also say don’t accept it.
That’s a great story. Glad everything worked out.Ford CAN get a new truck scheduled ASAP if you get ahold of the right person. Many years ago, during the launch of the 2011 5.0 Mustang, I had a whole bunch sold at the dealer (14 cars, even though I didn't have 14 allocations at first). Ford did the first ROVP (Retail Order Verification Program). A DL, signed Buyers Order and a deposit, send scans into Ford and your car got built, despite any allocation limits per dealer.
I had placed an order for a friend from my Mustang group, for a white 5.0 manual coupe. He had it less than 2 weeks when some ding-a-ling ran a light and hit him, totalling it.
Well, within a few days, I got a call from the executive office. They said to put a duplicate order in and we'll see. The NEXT day, another call I got from the central scheduling department, asking where the order was as they want to pull it for production already (they left a message). Shocked, I logged into CONCEPTS (precursor to WBDO but WAY easier).
That day they called me looking for the order, I hadn't gotten in yet for the day to put it in. They checked my order banks, lol. So I popped it in as a soon as I arrived for work (they called back to confirm ) and that Friday I had a VIN already. From the day of putting the order in to arrival to the dealer.....29 days!!
If it was me , I would have told them to keep it considered that they were the ones that damaged it due to it being on the lot at that time. (As long as you didn't have a down-payment) if you did have a down-payment, ask for a refund , they have no choice but to pay you the refund.
So they will fix it and because it’s not titled and was on their property nobody will know it was wrecked. Things happen, I hope you are in a position to wait. I ordered 10/23 and it came 2/24 Lariat Hybrid no BAP. Sunroof. A lot faster than expected.
