Piss poor order support from Ford canada

[Ianhacker]

So, almost 14 months My Maverick is at the dealer. Price in 22k compared to 2023. Higher, Any extras given by ford canada for this? Hell No. Got my order right? Once again hell no. They didn't install my sliding rear window. Dealer help on this? Yeah, it not our fault..... But you can pay 1250 for this item. Seems like a pattern forming... Yes. Was told in august hey your truck is shipped. 2 weeks later, I don't know what your talking about..... Yeah this a rant and sorry for this to everyone.
But, I think ford Canada has dealt with me quite unprofessionally and I don't think I'm the only one.
When I get the how was your purchase survey? It will not be pretty. The dealer could have cancelled or not taken the order, but that means a possible lost purchase. I will never order anything from ford after this... Doesn't matter if I love the truck.

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[sevsev]

Did the dealer show you your updated 2023 reorder DORA or order preview receipt? Did you check your window sticker once you got your VIN?

If I get scheduled for the May builds this week soonest I'll see mine is 15 months since order, if not, I think I'm cancelling. I have been frustrated every step of the way, couldn't imagine how I'd feel if it showed up wrong after all that.

 

[Ianhacker]

Did the dealer show you your updated 2023 reorder DORA or order preview receipt? Did you check your window sticker once you got your VIN?

If I get scheduled for the May builds this week soonest I'll see mine is 15 months since order, if not, I think I'm cancelling. I have been frustrated every step of the way, couldn't imagine how I'd feel if it showed up wrong after all that.

Well the interest rate I had for the original order was 4.99 now I got 5.99. So that adds to the bill.
Dealer is blaming ford canada and ford canada never gave me answer.
15 months sorry to here that man.

 

[sevsev]

Well the interest rate I had for the original order was 4.99 now I got 5.99. So that adds to the bill.
Dealer is blaming ford canada and ford canada never gave me answer.
15 months sorry to here that man.

Dealers like to blame Ford Canada when they mess up the ordering themselves. If it's not on your DORA or window sticker the dealer forgot to add it to your reorder. I had to hound mine to get my reorder options right and they dragged their feet on it. Took them 3 months before they had me sign off on the 2023 reorder. My 3.99% financing is now at 6.99% if I chose to go through Ford Canada.

They don't care if they mess up the order because they'll be able to sell it to someone else anyway.

 

[Jatrax]

They don't care if they mess up the order because they'll be able to sell it to someone else anyway.

Also because dealers really have no idea how to work with retail orders and most definitely do not want to. Part of that is just they do not want to change and part is that they are used to being in control of what vehicles they have to sell and at what price they charge.

Instead of embracing the new rules most (but not all) dealers have been dragging their feet, refusing to even read the emails and instructions Ford sends out and basically sticking their heads in the sand and waiting for "all this ordering nonsense" to blow over.

Ford is not blameless either because their systems were not capable of handling thousands of orders being placed or keeping track of those orders after the fact. I have hopes that Ford will improve their systems and processes. Dealers, not so much. I think a lot of the 'good ol boy' small town dealerships will disappear because they are not willing to change a system that has been very profitable for them for decades.

 

[snowcatxx87]

Sounds like your dealer issue. My dealer was fantastic. Price protection, we double checked the order, came in correctly etc. etc.

Everything that happened, delays etc - was all Fords fault. Stuck at the rail head, recall hold, delay in shipping etc.

 

[Haggs]

So, almost 14 months My Maverick is at the dealer. Price in 22k compared to 2023. Higher, Any extras given by ford canada for this? Hell No. Got my order right? Once again hell no. They didn't install my sliding rear window. Dealer help on this? Yeah, it not our fault..... But you can pay 1250 for this item. Seems like a pattern forming... Yes. Was told in august hey your truck is shipped. 2 weeks later, I don't know what your talking about..... Yeah this a rant and sorry for this to everyone.
But, I think ford Canada has dealt with me quite unprofessionally and I don't think I'm the only one.
When I get the how was your purchase survey? It will not be pretty. The dealer could have cancelled or not taken the order, but that means a possible lost purchase. I will never order anything from ford after this... Doesn't matter if I love the truck.

total agreement. Been through the same sh*t. Done with Ford, as is the ret of my family after seeing the bs I have been through.

 

[Old Man]

Sounds like your dealer issue. My dealer was fantastic. Price protection, we double checked the order, came in correctly etc. etc.

Everything that happened, delays etc - was all Fords fault. Stuck at the rail head, recall hold, delay in shipping etc.

Ford doesn't control shipping, railroads and transporter trucks have control. Sounds like the dealer is at fault for the OP. Having talked with a couple of Canadian dealers in the past they said Canadian privacy law limits how much US companies can communicate and for some reason many Canadian dealers don't want to give out any info until the vehicle arrives.
US laws require sold vehicles to be held if a safety recall is in force. Most car manufacturers prioritize parts on newer vehicles to the factory versus the dealers for repairs.

 

[Old Man]

Well the interest rate I had for the original order was 4.99 now I got 5.99. So that adds to the bill.
Dealer is blaming ford canada and ford canada never gave me answer.
15 months sorry to here that man.

You never answered if you got your 23 DORA showing the rear window. Did Canada get private offers for rollovers?
Sounds like your beef is more with the dealer.
I've ordered vehicles through Jeep/Ram and Chevy and their processes and communication for highly sought after vehicles are about the same. A few years ago Jeep put up a direct status system for customers to see their build progress but took it down a year later after a lot of customers complained about so many things they wanted the system to do.

 

[snowcatxx87]

Ford doesn't control shipping, railroads and transporter trucks have control. Sounds like the dealer is at fault for the OP. Having talked with a couple of Canadian dealers in the past they said Canadian privacy law limits how much US companies can communicate and for some reason many Canadian dealers don't want to give out any info until the vehicle arrives.
US laws require sold vehicles to be held if a safety recall is in force. Most car manufacturers prioritize parts on newer vehicles to the factory versus the dealers for repairs.

What? Why are you talking about US law. This has nothing to do with US law up here. Why are you generalizing Canadian dealers - I had full information for my Mav, my GF Bronco has full communication, and the auto-group I had many years with and our 10+ stores all gave information. This is simply wrong.

What are you on about? Ford doesn't control shipping? Of course they do. They are the client. The communication of vessels, trains, and holding at rail heads for recalls is all communicated by Ford to the transportation companies.

Do you have any idea what you are talking about? That is just simply false - with so many cars held at dealers, with dealers not getting paid by the client on those vehicles, racking up debt servicing costs and pissing off sold orders - warranty repair parts are not "deprioritized"

Back to my original post - his issue is all dealer side. Sucks to hear bud, hope you get the mav!

(Oh, and I have over 14 years in the auto industry with 5 of them being in management, before you try to refute my post.)

 

[Old Man]

What? Why are you talking about US law. This has nothing to do with US law up here. Why are you generalizing Canadian dealers - I had full information for my Mav, my GF Bronco has full communication, and the auto-group I had many years with and our 10+ stores all gave information. This is simply wrong.

What are you on about? Ford doesn't control shipping? Of course they do. They are the client. The communication of vessels, trains, and holding at rail heads for recalls is all communicated by Ford to the transportation companies.

Do you have any idea what you are talking about? That is just simply false - with so many cars held at dealers, with dealers not getting paid by the client on those vehicles, racking up debt servicing costs and pissing off sold orders - warranty repair parts are not "deprioritized"

Back to my original post - his issue is all dealer side. Sucks to hear bud, hope you get the mav!

(Oh, and I have over 14 years in the auto industry with 5 of them being in management, before you try to refute my post.)

I do know what I am talking about. A few years ago I helped people waiting for their orders from a different manufacturer find out their status. I wasn't talking about US law, I said Canadian law which has more rules than here. For some Canadian orders the customers were told by the dealers that US manufacturers are hesitant to give out info because of more stringent privacy laws in Canada compared to the US. And the forum had a lot of Canadian buyers complaining their dealers were zero help with status. Some dealers in the US don't give out much help either but those are just jerk dealers.

Rail companies and transport trucks have control over schedule, route and time. A manufacturer can ask for some consideration but it is not likely to happen. Railroads have lots of customers, they can't change everything. That came from an Executive Customer Manager I worked with to expedite slow orders. And from Tim Bartz who had one of his personal orders sit at the railhead 4 months and the dealership owner had one of his personal vehicles sit for 9 months.

And for that manufacturer they had a clutch problem that held up production of manual orders until the supplier resolved the probem and started making new parts. The dealers were told that the majority of the new parts went to the factory to get production going and that existing customers that had their vehicles sitting had to wait two or three months to start getting them. Look at all the complaints on the forum of not being able to get parts while their new Maverick sits at the dealer waiting.

I agree that his dealer is the problem and not Fords but he was mainly blaming Ford.

So you have your version and I have mine.

 

[TopGun22]

Sounds like your dealer issue. My dealer was fantastic. Price protection, we double checked the order, came in correctly etc. etc.

Everything that happened, delays etc - was all Fords fault. Stuck at the rail head, recall hold, delay in shipping etc.

What was your MY22 order date ?
Did you get a pricing adjustment based on your my22 order or just the reccecent increases in Feb (ie delivery and Cp360) ?

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