No Sound - Infotainment System

[Mitchell]

I drove across town 20 minutes could not get the sound system to work. The radio station displayed but no volume. I switched to the USB but it also displayed properly the song being played but again no volume. After shutting it off and restarting it worked normally. My wife said it has happened to her as well. Is this classified as a "normal" glitch?

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[icemanmav8]

I have not had the same problem but similar. Listening to pandora and between songs had a signal dead spot when it switched to offline mode and played song it went silent. I could switch to radio or another source and audio was fine but couldn't get pandora again until restart.

 

[Ziggy1]

I have had this issue. I called my dealer and there are two solutions. Turn truck off, wait a minute and restart or computer reset method

Press and hold the Radio Power/Volume button and the Seek-Right (fast-forward / >>) button at the same time for about 5 to 10 seconds.

it‘s a big computer after all.

 

[CurtisB]

I had this with my stock head unit. After a couple of re-boots it went away. I now have a much better after market head unit. No problems so far. I got the Dasaita unit.

 

[Webman]

i have this issue come up every few months. Just happened again this morning. It has always come back after a couple of restarts. Glad to know the reboot. Hope this helps next time.

 

[BillHanna]

When I drove my '24 yesterday, I selected "FM" and the current station was FM, but the presets were all AM. Tried a number of times with the same results. I'm hoping when I drive it tomorrow it will be back to working normally.

 

[peeturd]

I had exactly same issue, then parked where I had good WiFi connection. Go to settings and insure connectivity is successful with your WiFi modem - then do an update…….could take a while if you haven’t done before.
in my case the WiFi connection I had was poor (I didn’t realize till I got into settings) - after updating I hadn’t had a problem since (at least a year).

 

[sanpablo]

When I drove my '24 yesterday, I selected "FM" and the current station was FM, but the presets were all AM. Tried a number of times with the same results. I'm hoping when I drive it tomorrow it will be back to working normally.

Same thing happened to me last week. Will have to see if there is an update for the radio system. 23 XLT hybrid.

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