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Audio Off Error - No Sound, No Volume Control

Heffthelegend

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APM was definitely bad, but the issue goes a lot deeper than that.

According to the window sticker and build sheet, my truck was spec’d with the “AM/FM stereo w/6 speakers” setup. It’s not the base audio system — it includes the subwoofer package. During troubleshooting, they discovered there are actually two additional tweeter speakers installed in the rear seat area. You can even see the mounting locations and the speakers themselves with a flashlight.

The problem is that there appears to be a different APM designed to supply more power for configurations with those additional speakers, but my truck was not originally spec’d with that setup. Their current theory is that the extra speakers may have been installed by mistake from the factory.

Using Ford’s diagnostic software through OBD, they can disable the rear tweeters and the audio system works normally. If they enable the rear tweeters but disable the front tweeters, it also works. However, when both front and rear tweeters are enabled simultaneously, the audio system fails and they can generate an error code consistently.

I asked whether this could potentially be modified using FORScan and my own cable, but they said no. I have not independently confirmed that yet, but wanted to share what I know so far.

I’m getting the truck back today, but they are continuing to work with Ford engineering to determine whether both sets of tweeters can be enabled properly, or whether the truck would require a different APM entirely. At the same time, they are hesitant to install a different APM since that hardware was never part of the original build specification.

Right now they are still trying to determine whether the root cause is simply insufficient power output from the current APM, or something else entirely. They also do not yet know whether the additional speakers contributed to the original APM failure. Engineering is supposedly investigating that further.

At least at this point they’ve isolated the issue that was causing the complete loss of audio control and the non-functional volume controls.

Edit:

I just google search the lariat luxury package for 2022 which I have and it does specify 8 speakers. So I’m going to call them back.
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rugedraw

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@Heffthelegend You can 100% change the speaker config with FORScan in the ACM. The APIM itself does not supply power to the speakers; it only provide tjhe signal to the ACM and DSP if it has one.
 

Heffthelegend

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@Heffthelegend You can 100% change the speaker config with FORScan in the ACM. The APIM itself does not supply power to the speakers; it only provide tjhe signal to the ACM and DSP if it has one.
What is DSP? Just display?

I left vm to have them call me back about the 6 vs 8 speaker. Not sure why they didn’t catch that as part of the original config. /sigh
 

rugedraw

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What is DSP? Just display?

I left vm to have them call me back about the 6 vs 8 speaker. Not sure why they didn’t catch that as part of the original config. /sigh
The DSP is the amp that powers certain speakers on B&O equipped vehicles. In your model year with the 8 speaker system, there is a DSP and these are the speakers they power:

Ford Maverick Audio Off Error - No Sound, No Volume Control 1778259772019-tx
 

rugedraw

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The ACM powers only the other 3:

Ford Maverick Audio Off Error - No Sound, No Volume Control 1778259846408-j4
 

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Heffthelegend

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This morning after sending my window sticker on vehicle:
"The status for us remains unchanged from our phone call Monday. Your window sticker and build sheet both specifically only add to 6 speakers. There are several other spots on the vehicle that state it is an 8-speaker system. We are also still unable to retrieve the proper programing from Ford for all 8 speakers to run simultaneously. We are still waiting for Fords answers via engineer hotline for what their next steps are in this repair. Please understand, we are doing everything possible to get the vehicle repaired, but these repairs go beyond the technical repair capacity of any dealership at this point. The programming and diagnostic steps must come from the Ford engineering teams. "

Unfortunate to not have the truck so long. Hopefully they are able to get it figured out soon... Wanting to see same year/same sort of build to see if the stickers are the same. Would another show the 8 speaker config or not at the top.

Ford Maverick Audio Off Error - No Sound, No Volume Control 1778503717096-b0
 
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yldman56

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UPDATE: randomly started my truck a bit ago and my sound returned to normal after 4-5 days without any. So incredibly bizarre just hoping it doesn’t happen again!
You must have cussed it, and hurt it’s feelings.
 

rugedraw

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This morning after sending my window sticker on vehicle:
"The status for us remains unchanged from our phone call Monday. Your window sticker and build sheet both specifically only add to 6 speakers. There are several other spots on the vehicle that state it is an 8-speaker system. We are also still unable to retrieve the proper programing from Ford for all 8 speakers to run simultaneously. We are still waiting for Fords answers via engineer hotline for what their next steps are in this repair. Please understand, we are doing everything possible to get the vehicle repaired, but these repairs go beyond the technical repair capacity of any dealership at this point. The programming and diagnostic steps must come from the Ford engineering teams. "

Unfortunate to not have the truck so long. Hopefully they are able to get it figured out soon... Wanting to see same year/same sort of build to see if the stickers are the same. Would another show the 8 speaker config or not at the top.
They are correct......if FDRS is not pulling the correct programming for the ACM/DSP due to back end data issues, there is nothing the dealer can do but wait for engineers to fix the issue on their side.
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