Ford's Entire System is FUBAR

[KdeB]

You are right. But trust me, if/when yours is built and it finally gets THAT CLOSE, you will experience and understand a whole new level of eagerness and frustration. As I told my dealer, I feel I have been relatively patient through this entire process. But now that the truck is sitting there two hours away, it is suddenly very real, and that also makes it quite maddening.

Our MY23 XLT EB was built 12/1/2022… Almost two weeks ago, and not shipped yet. ETA at dealership is Jan. 7 ... but don‘t see that happening, since it hasn’t left the factory yet.

So frustrating, as others have said, that our truck exists — 4,000 miles away — and we have no control over how long it will take to get here.

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[Edge Haley]

Agree, they could. Question is what is the motivation for them to do so? Except for rare situations (Maverick, Mach-E, Lightening) the vast majority of 'orders' are from dealers that are for stock for the sales lot. The dealer does have access to rail car tracking so they can tell where the car is and when to expect it.

Setting that all up like UPS / Amazon would be an expensive undertaking. Very cool, but expensive and at least right now, not of much value to the vast majority of buyers. Going forward if Ford really does want to move to a system where you order direct at Ford and receive at your chosen dealer then yes, they will definitely need a more customer centric system.

But in order for that to be important to Ford they need to start considering the end user as their customer, not the dealers. Not sure that will ever happen.

Software developer here...and it costs very little...rail, ships, tractor trailers, etc already have tracking devices, it's a matter of capturing a signal or bar code scan. Most Maverick customers' biggest complaint about their order is being left out of the status of their delivery.....and pestering the dealers who also have no clue as to the delivery. If a little company like Duluth Trading tracked my britches to my house today, Ford could do it for a $25K vehicle. I ordered a $29 part from my Ford dealer and his response was I can tell you it will be here "next Thursday", but if it was your Maverick I'd have no idea when to expect it's delivery. If the Maverick was not such a popular vehicle lots of people would have jumped ship to a Santa Cruise or something else.

 

[jcartwright99]

Just rename this thread, to "I want to whine about waiting. Please listen and validate my feelings."

 

[OceanMan]

Quick rant: Placed my Maverick order and gave a $500 deposit on Jan. 25, 2022. You can see additional details in my signature.

Basically zero communication from dealer after than unless I initiated, but I kept track of the order scheduling process through @fordvideoguy. Thank God for Tim!

As a result of Tim's videos, I asked my dealer to move me from Priority 19 to Priority 10 last summer, which he did. Miraculously, I received a VIN for my truck in late August just before scheduling was cut off for the 2022 model year. Like most people, I went through the "build week shuffle" with multiple re-schedulings until mid-November when my truck was finally built -- I think with about a week of model year 2022 production remaining -- and shipped out.

It took about 2.5 weeks to get from the factory in Mexico to the final rail depot in Wilmington, DE, where it has now been sitting for the past week. My dealer initially told me he would request a "hot tag" for my truck to expedite delivery. However, it continues to sit in Wilmington without even a scheduled ETA for arrival. Today, I checked with the dealer again and he basically told me, there is a shortage of truck drivers and it will get there when it gets there.

So, with my wait at 323 days and counting, I now have a fully built 2022 Maverick sitting in a lot in Delaware and apparently there isn't a darn thing I or anyone else can do about it. It could show up tomorrow. It could show up in mid-January, likely after thousands of others folks have taken delivery of their 2023 Mavericks.

So, bottom line, Ford's entire process -- from placing your Maverick order to finally taking delivery -- is FUBAR. If Ford hired a team of "experts" to complicate and prolong this process, I am not sure they could make the process of obtaining one of these unicorns any more cumbersome or drawn out than it already is.

Don't get me wrong; I am REALLY excited about the truck, and I sure as heck will not be walking away at this point. However, I swear I will NEVER sign up for another vehicle buying process like this again. Hands down, the worst shopping experience of my life.

The dealership model has to go. I want to select my options, see the price and buy. No haggling, no middleman.

 

[1fifty]

The dealership model has to go. I want to select my options, see the price and buy. No haggling, no middleman.

The only reason I buy my Ford trucks is because of my dealer! They make purchasing, trading and service a fantastic experience - it really is the manufacturer that is dinging all of us.

 

[Maverickman74]

The classic - just because someone has it worse doesn't mean its not a shit situation for the person you're talking to.

Starving kids in 3rd world countries definitely have it worse than McDonalds inflation complainers. I've been waiting 336 days for my Maverick but atleast I dont have to walk 6 miles without shoes to carry back 3 gallons of dirty dysentery drinking water for my family. We can complain all we want but that just makes us whinners.

 

[Get_outdoors]

I'm with you pa-outdoorsman. I feel terrible for hopsnbarley91.
I'm a 12/6/21 order, built 11/4/22. In transit. Still waiting

 

[Stevo]

I am waiting 3.5 weeks to get my truck from the rail yard that is 20 miles away. Sucks for us all.

 

[Jatrax]

Software developer here...and it costs very little...rail, ships, tractor trailers, etc already have tracking devices, it's a matter of capturing a signal or bar code scan. Most Maverick customers' biggest complaint about their order is being left out of the status of their delivery.....and pestering the dealers who also have no clue as to the delivery. If a little company like Duluth Trading tracked my britches to my house today, Ford could do it for a $25K vehicle. I ordered a $29 part from my Ford dealer and his response was I can tell you it will be here "next Thursday", but if it was your Maverick I'd have no idea when to expect it's delivery. If the Maverick was not such a popular vehicle lots of people would have jumped ship to a Santa Cruise or something else.

I'm sure you are correct though it is completely out of my area of expertise. But I maintain that Ford corporate will not see any incentive to do so. The dealer is their customer. Not us. Until that changes why would they spend dollar one so an end user can see where their order is. I am most definitely NOT saying they shouldn't do this; I just don't think that the concept is even going to occur to them. It's completely foreign to their business model.

 

[bgn]

I'm sure you are correct though it is completely out of my area of expertise. But I maintain that Ford corporate will not see any incentive to do so. The dealer is their customer. Not us. Until that changes why would they spend dollar one so an end user can see where their order is. I am most definitely NOT saying they shouldn't do this; I just don't think that the concept is even going to occur to them. It's completely foreign to their business model.

Yep. That's right. Ford has already sold the vehicle basically as soon as you order it. Then the dealer gets its cut when your vehicle is off the lot.

No one directly controls or cares about the customer experience.

 

[Jatrax]

No one directly controls or cares about the customer experience.

I think the first major, legacy car company to understand retail level customer service and move to make the end user experience more pleasant will dominate the market for the next 10 years.

There are a number of reasons why that won't happen:
- dinosaur brain corporate mentality
- the US dealer system that vigorously resists any change to its business model
- various US laws on the books that hamper any such change
- no real financial incentive to add cost to make the customer happy

 

[Huchipapa]

Get used to it - we are no longer an economy based upon merit, but rather who you are, and who you represent. Results are not important, but rather how you make others employees feel, and if you help your employer meet ESG window dressing goals.

Add a heavy dose of "wokeness" to most large employers, and older employees are getting out and retiring as soon as feasible. Those replacing them just don't have the same drive to complete hard tasks, so most of our major economic systems are barely functioning.

I will cut younger employees some slack - they've seen how their parents were treated by their employees during the economic realignment of the last 30 years, and so they think why kill yourself just to be discarded at the first opportunity?

What’s the problem with “wokeness”?

 

[vezpa]

You are right. But trust me, if/when yours is built and it finally gets THAT CLOSE, you will experience and understand a whole new level of eagerness and frustration. As I told my dealer, I feel I have been relatively patient through this entire process. But now that the truck is sitting there two hours away, it is suddenly very real, and that also makes it quite maddening.

I already had one. I waited and ordered exactly what I wanted and for what I wanted to pay. I had spent some coin making it perfect.

6k miles in some degenerate POS running from the first accident she caused totaled me out with myself and my brother in the truck. I am still fighting with State Farm. Be glad yours is almost in your possession. Who knows how long the next will take. Can't get exactly what I want because it doesn't exist anymore. I'm over the Maverick fever BS already.

 

[pa-outdoorsman]

Just rename this thread, to "I want to whine about waiting. Please listen and validate my feelings."

And yet here you are participating. I guess the joke's on you.

 

[Sembazuru]

Hmm... All these people talking about their Mavs here in Wilmington... I guess I get the pick of the litter if I head down to the rail yard.

Just kidding, folks. Hope you get your Mavs soon. I'm still waiting for my '23 to be scheduled. (I don't expect it to be scheduled until the summer or later.)

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