Ford Pass not connecting

[kevink]

I noticed last week that my remote start wasn't working. Upon looking at the app, it had been 16 days since anything like miles remaining on tank had updated.

Since then, I've tried all sorts of troubleshooting. Disconnected the truck and tried to add again. The trouble shooting steps in the app. Rebooted phone. Resets. Full Sync resets. Nothing, I can't connect to the truck again.

I even tried a different phone. An Android instead of an iPhone.

I even tried connecting the truck to wi-fi. It doesn't see my home network nor my hotspot on the phone. I wonder whether it is a modem issue.

Is this a warranty covered issue? I need to have the recall done for my 2025 at some point anyway.

I've had the truck 5 1/2 months.

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[bbhaag]

Try disconnecting the negative terminal on the 12v battery for around 10-15 minutes and then reconnect it. If that does not work it might be time for a dealer visit.

 

[Cancunbadlands]

I noticed last week that my remote start wasn't working. Upon looking at the app, it had been 16 days since anything like miles remaining on tank had updated.

Since then, I've tried all sorts of troubleshooting. Disconnected the truck and tried to add again. The trouble shooting steps in the app. Rebooted phone. Resets. Full Sync resets. Nothing, I can't connect to the truck again.

I even tried a different phone. An Android instead of an iPhone.

I even tried connecting the truck to wi-fi. It doesn't see my home network nor my hotspot on the phone. I wonder whether it is a modem issue.

Is this a warranty covered issue? I need to have the recall done for my 2025 at some point anyway.

I've had the truck 5 1/2 months.

I got this issue in my 2023 BS BL... ended up getting a new APIM under warranty...

 

[Blue_Max]

Mine has been working sporadically the last few days. Make sure you're running the latest version. An update could help.

 

[asylus]

I have read that fuse 11 plays a part in the app connection.

 

[HeyBales]

I have read that fuse 11 plays a part in the app connection.

I don't have a fuse 11 on my phone.

Ya, that's as closely related as it sounds.

 

[kevink]

Try disconnecting the negative terminal on the 12v battery for around 10-15 minutes and then reconnect it. If that does not work it might be time for a dealer visit.

Been busy this last week so I tried again today, thinking if it was some issue on Ford's side maybe it would be resolved. No. I still don't get the prompt.

I'll try unplugging the battery and see if that helps.

 

[kevink]

Mine has been working sporadically the last few days. Make sure you're running the latest version. An update could help.

The SYNC interface doesn't show any updates available. But if that goes through the same portal as Ford Pass, that may explain it.

 

[kevink]

I have read that fuse 11 plays a part in the app connection.

If this is the issue then hopefully the dealer can resolve it if I have to bring it in.

 

[kevink]

Thought I would close out this thread. I suspect I'll never know the cause of this, whether it was a server side issue or a unit issue, but it connected today. The only thing different is that a software update was available yesterday and I installed it.

The software update was supposed to be for powertrain, but if the installation is what fixed it it may just have been a side effect of applying it and cleaning up temp files.

 

[Darryl]

I know you closed the thread. It's possible that the update did fix it because it was a major update that likely rebooted other modules in the process, Also, I believe there was an earlier update to the Telematics control unit (TCU) . That's part of the system that sends and receives data. However, if the problem reoccurs and you've done the obvious stuff with the vehicle, just take it to the dealership and thoroughly describe the problem. Anything that's the vehicle's fault is under the bumper to bumper warranty. That's what the dealership is for. It's our job to diagnose and repair the customer vehicle. Also, if it's a problem that doesn't currently have a solution, Ford is made aware. That's how they know a software update or hardware change may be needed. But never hesitate to bring the vehicle in for a legitimate problem. It's Ford's job to furnish the techs with the information to keep your vehicle operating as designed. At any rate. I hope your problem is fixed

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