Dealership unplugged my dashcam during recall service

[Cyberwiz64]

Last week I dropped off my Maverick for 2 software updates. One was a basic update and the other was a recall something to do with the brake lights. They called and said the truck was ready for pickup. I picked up the truck and when I got home I noticed the plug for power and the plug connecting to the rear camera were unplugged.

Do most dealerships do this? What has been your experience?

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[commadorebob]

Probably didn't want anything else pulling voltage while doing the software updates?

Honestly, you'd probably just have to ask the dealership.

 

[Sarah Davis]

They probably have to unplug all accessories that are not hardwired in for multiple purposes during a software update.

 

[raymaines]

Real life happens. Plug it back in.

 

[Art Vandelay]

Real life happens. Plug it back in.

Sometimes the answer to a question on this forum is almost too simple.

 

[Automan21]

I’m with the OP
always thinking the worst and thinking they are hiding what they’re doing lol.

 

[Montana]

Here is the thing - they are not liable for aftermarket stuff like Dashcams. There should not be any risk to them during a software update. If there is, they need to specify and inform the person of it then ask if they can continue - or just have it be a signed waiver or disclosed when the vehicle is dropped off. "Do you have a dashcam hardwired?" Yes. "To avoid any risk of overvoltage to it during an update, we'd like to disconnect it. Can we continue?" Let's be honest - still a bit suspect and would more than likely be to just avoid getting their workforce wrapped up in a "my dashcam caught this" situation.

Nobody disables a dashcam for "safety purposes" though. I've had tons of work done to my vehicles and they have never disconnected the dash cams. They might disconnect the battery, but not the dashcam.

That's like a handyman coming into your home to install a TV and saying "we have to disable your security cameras". It's sketchy.

OP, was it a 3 way dashcam? Outside and inside? Because if so, that's even more suspect.

 

[Scott Asheville]

They didn't want their joyride across local fields being recorded? But seriously, I wouldn't worry about it. I'd wager the Ford tech manual tells them to do this so the vehicle is electronically "clean". I don't know that, but it's a guess. He just forgot to plug it back in?

 

[Cyberwiz64]

i had on Ferris Buehler's Day Off and scenes of the dropping off Cameron's dad's Ferrari California Daytona flashed through my head. Of course without the Ferrari.

 

[REMUB40]

I got free inspections from the Chevy dealership and they removed my windshield phone mount and laid it on the seat saying it was illegal.

 

[Cyberwiz64]

No internal camera

 

[TwoTone]

Here is the thing - they are not liable for aftermarket stuff like Dashcams. There should not be any risk to them during a software update. If there is, they need to specify and inform the person of it then ask if they can continue - or just have it be a signed waiver or disclosed when the vehicle is dropped off. "Do you have a dashcam hardwired?" Yes. "To avoid any risk of overvoltage to it during an update, we'd like to disconnect it. Can we continue?" Let's be honest - still a bit suspect and would more than likely be to just avoid getting their workforce wrapped up in a "my dashcam caught this" situation.

Nobody disables a dashcam for "safety purposes" though. I've had tons of work done to my vehicles and they have never disconnected the dash cams. They might disconnect the battery, but not the dashcam.

That's like a handyman coming into your home to install a TV and saying "we have to disable your security cameras". It's sketchy.

OP, was it a 3 way dashcam? Outside and inside? Because if so, that's even more suspect.

No none of this should be needed, this is why there is a sticker on a hair dryer not to use it a tub.

Now you want dealer to come up with a list of every possible thing an owner could have plugged in somewhere. Bullshit. It got unplugged, welcome to the real world- just fin plug it back in and don't start a thread on the internet about it.

 

[Ranch]

When I took my Maverick into the dealer for it's first oil change someone adjusted the drivers seat backwards and never returned it to it's original position.

Has anyone else suffered such an indignant experience?

 

[Skulls Road]

They have the right to do it, unfortunately. Once your truck is on private property, it's their rules. If I was running a business, it would be my rule too. Wouldn't want one dumb employee to say something stupid and it ends up on the news.

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