Customer service bs

[botb70]

Does anyone else feel the Maverick customer service will tell you whatever it takes to get you off the line?. I've had my production date changed 3 times but was never notified by Ford. I've asked to speak with supervisors each time, to find out why I'm not receiving emails?. First time I'm told that the supervisors don't have any more info, 2nd time I'm told they'll put notes in my account but yesterday was the best. I was told " we don't have supervisors", pure bs.

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[Scupking]

Ford chat has been very helpful every time I have contacted them.

 

[Cannedtunafishisgood]

Shouldn't you be getting your info from the dealer you are buying your vehicle from. You are their customer not ford. The dealer is Ford's customer.

 

[Old Ranchero]

No

 

[athertonbt]

Your dealer should really be on top of this. If you call any call center 50 times, you'll get about 35 different answers. That's not unique to Ford, it's just the nature of a high-volume call center that services a million different products and services. Agree that it's stupid you're not getting notified about schedule changes, but the first person to be held accountable is the human being who put your order in the system.

 

[Renho17]

Stop letting the dealership off the hook of doing their job. You pay them not Ford. Get on their ass

 

[RR - All the way]

The reason I use the chat room instead of the dealer is SIMPLE!!!! I get a response and an update weeks before I get the Ford Email or, perhaps, a call from my dealer.

 

[Kelli]

My dealer doesn't like when I have information such as the August 15 opening date for 2023 units. He tells me that's bs then proceeds to back himself into a corner. I no longer trust anything he tells me. So I get calling Ford.

 

[sn00pyguy]

As far as I can tell, at the end of March, status emails ceased. At that point only contacting my dealer salesperson yielded any actual updates via VIN.

 

[JoeTime]

Ford chat has been very helpful every time I have contacted them.

Yeah? Did they tell you when to expect your vehicle? They are trained to talk sweet, get you excited and stick a virtual pacifier in your mouth. And after you hang up, did you learn anything new? LOL

 

[mrbill]

My dealer doesn't like when I have information such as the August 15 opening date for 2023 units. He tells me that's bs then proceeds to back himself into a corner. I no longer trust anything he tells me. So I get calling Ford.

Its sad I read all these and Ford seems to give a sh!! about the customer ,dealers seem clueless, even the one I use which has # of stores! I gave up calling and gave up on the dealer, and just wait and wait. waited a year, then reordered 10/15/22 so we shall see, I dont see anyone coming out with something soon, too bad the santa cruz gets same mileage as my 2019 f-150 did.im 67 and from the "old school" where you use to keep the customer up on the persons order. we had over 40 fords ,this may be the last.

 

[Connor9988]

Does anyone else feel the Maverick customer service will tell you whatever it takes to get you off the line?. I've had my production date changed 3 times but was never notified by Ford. I've asked to speak with supervisors each time, to find out why I'm not receiving emails?. First time I'm told that the supervisors don't have any more info, 2nd time I'm told they'll put notes in my account but yesterday was the best. I was told " we don't have supervisors", pure bs.

I work for one of the major Ag Equipment companies in a very similar role to the Customer Service you have called. My company eventually stopped taking customer (farmer) calls and instead only takes Dealership calls as the Dealership is the entity that is supposed to be interacting with the customer and the dealership then interacts with corporate.


I would imagine that the position turnover rate at that call center is very high having to field so many calls from customers (many of which are very unpleasant from dealer customers).
Guess what? I need a job to keep food on the table and my leadership tells me what responses I can and cannot give. I do it to keep from living under a bridge and I put up with upset people on the other line. We are all trying to do our jobs within the confines set by our organization. The customer service folks are doing what they can to help you and to perform their job as best they can. We all also need to keep in mind that alot of those folks may be new to their position (I would imagine they needed to expand that department with the big order spree for Ford recently) and that those new people need to learn the ropes and will make/say mistakes. Again, they are just trying to learn/do their job so they can pay their bills.

 

[ShadowBlack XL440]

Shouldn't you be getting your info from the dealer you are buying your vehicle from. You are their customer not ford. The dealer is Ford's customer.

Good luck with that. I had to update my dealer with the information from C.S. I have never received an email update from Ford or my dealer. I appreciate the Customer Service performance.

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