camera recall

[swijo]

Took my 2024 XLT EcoBoost last week for the reverse camera recall. Made 10:00 appt, my wife dropped me off at 09:50 as we were going to do some shopping. Returned @ 13:00 to find my truck in the exact spot where I had parked that morning. I went to the service dept and asked if my truck was done, which I knew it wasn't as it had not been moved from where I parked it that morning. Got a stupid reply ask when I had dropped it off or had I brought it after hours. When I told the person who asked me that question, I asked him to ask the lady who checked my truck in earlier today. When she stated that I dropped the truck off at around 09:50 I asked why it was still where I parked. Then another guy spoke up with "well we have been busy" and the recall "takes a while to complete". Thats when I told him per the Ford web page it should take 1 or 1.5 hours to complete, but you would not know as it's still where I parked it 3 hours ago. I told the people in the service check in area I was going home and would be back before they closed to pick up my truck recall complete or not. When I returned someone who I supposed was the service manager asked me to have a seat in the waiting room and he would let me know when it was finished. About 17:00 he and another tech asked me to come out to my truck as there was a problem doing the update. Per these to mental giants they had tried to do the update only to have it fail about 1/2 done, and they had tried "several times only to get 1/2 done" then need to restart the update. The tech said this is the first time he's had this happen and he was going to contact Ford to see what to do as they might need to replace the unit. Received call the "part" was in and scheduled an appt to have this part replaced. Long story just to ask if anyone might know what part needs replaced as I was not told.
Thanks

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[oysterville]

Should be on your work order. Could be a variety of things.

 

[codebreaker32]

I also did my camera recall last Friday, and had the same issue. There aren't that many tech's working on the recalls, and it varies by vehicle. I can attest that my truck took all day. They parked it in the bay when it was my turn at 11:30AM, and it literally did not get done programming until 5:30PM. Book time is not always right, and electronics are a pain in the ass. Patience is key with some of these recalls.

So much so, they forgot to change my oil when it was done.

 

[grumpyunk]

Why do they bother with 'appointments' when they have no intention to do anything to the vehicle until they are good and ready?
I have 5 recalls listed. If I call for an appointment, it would be nice to know that it will not take 8 hours to do some software updates. But that will not happen.
The scheduler may be overridden as the senior techs will take the gravy jobs where they can beat flat rate and make better pay. No matter the customers who have 30 minute repairs who could be in and out, the 7 hour timing chain will get bid first, and all those with 30 minute jobs will be last, making them all wait all day while one other job gets done.
The airbag recall was listed as a 2.5 hour job. They had the truck all day, calling 30 minutes before close when traffic was going to be heavy. I got there early in the AM, and was then told it would be an all-day process. I heard one service writer tell a customer it was an 8 hour job. With a straight face. I do not like blow-hard liars who spout off about something so they can appear to actually know something, and it seems service writers think all customers are brain dead. They are insulting to anyone who has a bit of experience and pays attention to what is needed for their vehicle.
That is why I have 5 recalls stacked up.
How do I get them to come to my house to do them? Some have reported two techs show up, do the job, and are quick and curteous. That's a lot more than I get at the local dealer.
Does anyone know how to get at-home service? It is spposed to be a no-charge option...

 

[Vettereddie]

This sounds like a dealer specific issue. Wondering if the battery wasn't fully charged and they didn't hook up external power during the software update. Not sure what else could fail it with the unit in operation prior.

After going through 5 (or was it 6 now?) software recalls for everything from the turn signal to the backup camera and even an ECM re-flash to fix an erroneous non-metered airflow engine code, I've never had issue with the fix going through or had to wait more than a half-day to get the truck back.

Typical drop-off is at 0730 when the service bay opens to hand keys in person. Sometimes there's 1 - 3 cars ahead from overnight drop but never anything major outside, can't speak for what may be left in the bay. Pick-up by lunch and maybe a 20 minute wait if I need the courtesy shuttle to give me a lift back to the dealer.

Sorry to hear about your experience, is there another dealer reasonably close you can try?

 

[Tiger Dude]

Well, if they're bad at service then they're bad at service. I had an appointment to drop off between 7 and 9, was done by 11. I get mine serviced at a dealer othe than the one I bought it at because they seem to want my business and are pretty good at it. I live in a small town with 2 Ford dealers close. The one I use just didn't have a clue about the order bank opening up in fall 2022, but their service dept has been great. They did my first recall in my driveway.

 

[DWV]

How to get remote service?
Call or stop by and ask the Service Manager. If you are within the distance that they allow remote service then you can make an appointment. Not all dealers do remote service.

Two weeks ago I got a call from the Assistant SM to set up a remote appt. Set for 10 am. Two techs showed up at 9:50 , I think one may have been training. The update for the cameral recall took almost exactly 30 minutes. I watched the process for a few minutes, it required input by notebook during the update to navigate to various points in the update. It is not a connect and forget it till it is done process- as one expects with many updates we deal with for other devices.

I could not tell anything changed after the process was complete; though others have reported minor observations of changes.

 

[Medicman14]

I have had all the recalls done on my 23XL including the TSB for the dash rattle. Not once have I had an untoward experience. My dealer is very open and honest about relaying "what the book says" and what they expect regarding the time associated with the recall. The service writer says that they plan for any software related issue to take longer and be more problematic than expected.

 

[Brianx]

i feel fortunate that Mobile Service came to my home and did it in 1.5 hr.

 

[Wetfoot77]

Have had my software patches (3) done at the small dealer where I purchased my truck. Had to wait a little longer to recieve it as they don't have a large allotment per year. That being said, the service has been excellent. My camera update was done in an hour. It was only the second one they had done. Service after the sale tells you alot about a dealership. Small dealerships near larger cities typically work harder for your buisiness. At least, that has been my experience.

 

[Get Real]

I own a 2024 Maverick XLT 2.0. I have had just one recall (the backup camera). I did not experience any problems with my camera. My Ford dealer, Lithia Ford of Boise contacted me and came to my house to do the computer update which took about forty five minutes. Excellent service for an excellent vehicle.

 

[HeyBales]

Took my 2024 XLT EcoBoost last week for the reverse camera recall. Made 10:00 appt, my wife dropped me off at 09:50 as we were going to do some shopping. Returned @ 13:00 to find my truck in the exact spot where I had parked that morning. I went to the service dept and asked if my truck was done, which I knew it wasn't as it had not been moved from where I parked it that morning. Got a stupid reply ask when I had dropped it off or had I brought it after hours. When I told the person who asked me that question, I asked him to ask the lady who checked my truck in earlier today. When she stated that I dropped the truck off at around 09:50 I asked why it was still where I parked. Then another guy spoke up with "well we have been busy" and the recall "takes a while to complete". Thats when I told him per the Ford web page it should take 1 or 1.5 hours to complete, but you would not know as it's still where I parked it 3 hours ago. I told the people in the service check in area I was going home and would be back before they closed to pick up my truck recall complete or not. When I returned someone who I supposed was the service manager asked me to have a seat in the waiting room and he would let me know when it was finished. About 17:00 he and another tech asked me to come out to my truck as there was a problem doing the update. Per these to mental giants they had tried to do the update only to have it fail about 1/2 done, and they had tried "several times only to get 1/2 done" then need to restart the update. The tech said this is the first time he's had this happen and he was going to contact Ford to see what to do as they might need to replace the unit. Received call the "part" was in and scheduled an appt to have this part replaced. Long story just to ask if anyone might know what part needs replaced as I was not told.
Thanks

They probably hosed the Audio Control Module.

1st half is probably the backup of current settings and software (in case it has to be written back).
2nd half is the upgrade - where they perhaps had a battery die, or cable jiggle, or an actual upgrade issue.

Experienced tech would know don't sit in the seat and start the 2nd half, then get out of seat because it'll take awhile, and bang the adapter the data is going thru to cause an error. Just too chancy. 1 snag of knee on cable unplugging it...

 

[riparian]

........ Service after the sale tells you alot about a dealership. Small dealerships near larger cities typically work harder for your buisiness. At least, that has been my experience.

That's been my experience, too. My preferred dealer fits that description (plus it's a family-run business), and I've always felt that they treat me fairly, even as service managers and sales personnel have come and gone, and management has passed to a new generation.

 

[riparian]

Had the recall done yesterday on my '24 XLT hybrid. Took about an hour.

I don't notice any difference in screen brightness or infotainment system performance so far. Even before the recall service, I never noticed any backup camera problems, the screen brightness seemed fine, and even using the cheapest Android Auto wireless dongle on Amazon, AA has always booted pretty quickly and (except for a couple of issues that I think were introduced by AA updates and subsequently corrected) worked well.

My Mav was built in June of '24 and I assume the infotainment software had gone through several revisions by that time. Original software version was G2.2.0.1_R23021A Revision (G2.20.1_PRODUCT_GG), updated version is G2.5_R25074B Revision: (G2.5_PRODUCT_GH)

 

[Farming4Life]

Our local dealership sent a tech to my husband's place of work and completed in less than 1/2 hour.

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