Beware Ford online accessories.

[PD Rich]

I ordered my maverick 9\9\2021 and received it 12/22/2021. No problem. I ordered XLT 2.0 with no add-ons for the sake of not waiting indefinitely for delivery. May 2022 I ordered modular bedliner from Ford online accessories and the problem began. I got email conformation of my order and my account showed paid to Ford acc. After a few days I checked the site and it showed order fulfilled so I called receiving dealer parts and was told no bedliners received. After a few days I checked back and got the same answer. Then to call online accs. for tracking and was told no action since order. Here it is 4 months into this and each entity keeps saying (online acc. and dealer parts) the other is responsible for my refund and no need to call back about it. There are more details but the bottom line is right now I am out about $400 with no recourse but I wont give up.

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[ZachSD]

Might want to eacalate further upstream.

 

[Landric]

Did you pay with a credit card? Initiate a charge back if so.

 

[FabMav]

I ordered the drop in bedliner and tailgate damper from Ford online when it was 20% off about 2 months ago, and since shipping was an unbelievable $7 had it shipped to my house. Only took about a week or so for the huge box to arrive at my door. Now waiting for the truck to arrive!

 

[Landric]

I ordered the drop in bedliner and tailgate damper from Ford online when it was 20% off about 2 months ago, and since shipping was an unbelievable $7 had it shipped to my house. Only took about a week or so for the huge box to arrive at my door. Now waiting for the truck to arrive!

I did the same with the bed extender. Now it is sitting in a large box in my spare bedroom waiting for a truck.

 

[PD Rich]

Did you pay with a credit card? Initiate a charge back if so.

Tnx may have to do that.

 

[PD Rich]

I ordered the drop in bedliner and tailgate damper from Ford online when it was 20% off about 2 months ago, and since shipping was an unbelievable $7 had it shipped to my house. Only took about a week or so for the huge box to arrive at my door. Now waiting for the truck to arrive!

Sorry you're In a bigger mess than me..

 

[paneubert]

There are more details but the bottom line is right now I am out about $400 with no recourse but I wont give up.

I know someone else already said to file a "charge back" via your credit card, but I wanted to echo it since it is 100% the way to go at this point.

Your credit card company will 100% credit you the cost right away and then let Ford/Ford Accessories/your dealer fight over who ACTUALLY got the money originally when you paid and which one of them needs to reconcile on their end/file a claim with the shipping company for a lost package, etc...

This takes all the hassle off you and puts it back on Ford.

 

[PD Rich]

Might want to eacalate further upstream.

Tried that and after several phone transfers ended back at the first call #.

 

[PD Rich]

I know someone else already said to file a "charge back" via your credit card, but I wanted to echo it since it is 100% the way to go at this point.

Your credit card company will 100% credit you the cost right away and then let Ford/Ford Accessories/your dealer fight over who ACTUALLY got the money originally when you paid and which one of them needs to reconcile on their end/file a claim with the shipping company for a lost package, etc...

This takes all the hassle off you and puts it back on Ford.

Tnx Pan its my next move

 

[PD Rich]

I know someone else already said to file a "charge back" via your credit card, but I wanted to echo it since it is 100% the way to go at this point.

Your credit card company will 100% credit you the cost right away and then let Ford/Ford Accessories/your dealer fight over who ACTUALLY got the money originally when you paid and which one of them needs to reconcile on their end/file a claim with the shipping company for a lost package, etc...

This takes all the hassle off you and puts it back on Ford.

Tnx Gonna do it.

 

[Eja20]

I’m going threw the same thing with the sun shade and floor liners. Back and forth between ford and dealership. They just give me the number to the dealership and say they can transfer me over. I got the number I can call myself I just need them to get my parts to the dealership so I can get them. Or the dealership to be accountable and find my parts

 

[Skeeter163]

I ordered my maverick 9\9\2021 and received it 12/22/2021. No problem. I ordered XLT 2.0 with no add-ons for the sake of not waiting indefinitely for delivery. May 2022 I ordered modular bedliner from Ford online accessories and the problem began. I got email conformation of my order and my account showed paid to Ford acc. After a few days I checked the site and it showed order fulfilled so I called receiving dealer parts and was told no bedliners received. After a few days I checked back and got the same answer. Then to call online accs. for tracking and was told no action since order. Here it is 4 months into this and each entity keeps saying (online acc. and dealer parts) the other is responsible for my refund and no need to call back about it. There are more details but the bottom line is right now I am out about $400 with no recourse but I wont give up.

I use PayPal , they don’t charge you till it’s shipped .

 

[PD Rich]

Did you pay with a credit card? Initiate a charge back if so.

 

[PD Rich]

Thanks Landric it worked. One call, that's all.

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