$800 Front Axle Replacement

[spexmaverick]

Your installer tore the boot?

Nope, tore after use.

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[Nw_adventure]

is the work done BEFORE you ever take possession of the truck? If it's Ford authorized before you drive off with it I would expect it to be covered. A mod like a lift after the fact, not so much.

Regardless- I just would like to see H/R come out with a spring lift for the Mav like they have already for the BS-

 

[Bushpilot]

Well, they cannot deny all warranty claims into the future for a lift or any other mod. But, I think they are arguably justified in denying this one. The connection between the lift mod and the axle boot damage is easy to make.

And, despite rumors to the contrary, boots can be replaced without replacing the axle, unless they have done something highly unusual on the Maverick. It is almost certainly an off-the-shelf part found at any auto parts store.

 

[Vols44]

The typical cost and labor of replacing one constant velocity boot is 45 minutes ($75 labor), $40 for a kit.

An axle takes 30 minutes ($55 labor) and $400 part.

Service "advisors" like it when cash circumvents a warranty claim and shows up a pure profit on their monthly revenue statement.

 

[Aonarch]

Picture of CV angle?

If your CV boot is contacting the knuckle within the range of wheel travel then you need to reduce the lift amount.

 

[spexmaverick]

Picture of CV angle?

If your CV boot is contacting the knuckle then you need to reduce the lift amount.

Sorry, It’s at the shop. I’ll try to get a photo before the boot and axle are taken off.

 

[MaineMav]

OP have you actually seen the parts? We had another member here who's dealer said their CV boot was leaking and it was just the grease they put on the wheel hub bore from the factory.

 

[spexmaverick]

OP have you actually seen the parts? We had another member here who's dealer said their CV boot was leaking and it was just the grease they put on the wheel hub bore from the factory.

Not yet, we’re going to take a good hard look at it when the replacement part comes in.

 

[The Weatherman]

Doesn't Long McArthur offer lifts that are factory warranty covered ?

yes.

 

[Akuma72387]

I my experience on this i have seen quite a few people get warranty void for modification that changed something in either Drivetrain/Engine/Suspension/or cooling systems. Most warranties are void when you modify any of these without a signed consent/guarantee from the car company, not the dealership.

Some car insurance companies will deny claims unless you put in your plan that it is modified and pay extra.

I usually wait to do any modification till after the warranty is over or close enough that it doesn't matter.

But I live in Maine and maybe other states have laws to protect the consumer I haven't looked into it. I haven't had my warranty voided personally but knew quite a few people growing up that did

 

[Mymaverick2021]

After taking my Maverick in for the second oil change and service at ~11k miles, I was told I have a leaking front axle boot.

I was then told that the axle replacement is not covered under warranty due to my having installed a front end lift/level kit. I had the lift installed professionally by an installer that does work for many of the local dealers.

During the purchase process, most of our communications were via text. Included in those texts was me asking if a lift would void my warranty and the answer was a clear “NO”.

However, I’m now looking at a $800 repair for a complete axle and boot replacement.

Fortunately my lift kit company has a guarantee that if any issues arise after an installation of their kit, repairs will be paid for by them, minus a $100 deductible.

While trying to extract a detailed estimate from the dealer service center that originally called out the repairs, I contacted the State of California Bureau of Automotive Repairs (BAR), just to ask about what constitutes a legal estimate.

In my conversation with the BAR representative, he instructed me to file a complaint with BAR immediately. The BAR rep stated that they have dealt with dealerships disallowing similar warranty claims in the past and they will investigate my claim.

I was also told that due to the fact that this is a new vehicle that there may be quality issues that have not come to light yet. Apparently there are reports of front axle leaks and replacements coming through already.

For my situation, except for $100 and the inconvenience of not having my truck for a week or two while we wait for the part(s) arrive in So Cal from Detroit, the cost of my repairs are covered.

I don’t know if I will keep my lift on at this point. My dealer has flagged me for denial of any further warranty repairs due to my lift.

I will update as I hear back from BAR or Ford as they too have requested information about my case.

Well you people just can't leave it alone Jackup this Jackup that you get what you Jack

 

[MaineMav]

I my experience on this i have seen quite a few people get warranty void for modification that changed something in either Drivetrain/Engine/Suspension/or cooling systems. Most warranties are void when you modify any of these without a signed consent/guarantee from the car company, not the dealership.

Some car insurance companies will deny claims unless you put in your plan that it is modified and pay extra.

I usually wait to do any modification till after the warranty is over or close enough that it doesn't matter.

But I live in Maine and maybe other states have laws to protect the consumer I haven't looked into it. I haven't had my warranty voided personally but knew quite a few people growing up that did

This is actually not at all correct information. A company cannot just "void" a warranty based on a modification. That isn't how it works. I suggest looking into the magnuson-moss warranty act. Manufacturers have to PROVE that the modification caused the failure, the onus is on the manufacturer to prove so. Also, I don't believe that OP actually has a failing CV joint but that's just my opinion. I hope they do their own due diligence and not let a shady service department get away with making false claims if that's the case.

 

[Akuma72387]

This is actually not at all correct information. A company cannot just "void" a warranty based on a modification. That isn't how it works. I suggest looking into the magnuson-moss warranty act. Manufacturers have to PROVE that the modification caused the failure, the onus is on the manufacturer to prove so. Also, I don't believe that OP actually has a failing CV joint but that's just my opinion. I hope they do their own due diligence and not let a shady service department get away with making false claims if that's the case.

I know what the act is. as usually pertains to lemons, it also requires that the company list out whether a warranty is limit or full. Ford does list that modifying a vehicle voids you warranty right in the paperwork and on the sites. Also depending on the modification too if you change the headlights void isn't going to void your drivetrain if you put a bigger turbo on the can and probably will try to void your Engine warranty

 

[Akuma72387]

But you are also probably correct that the CV wasn't actually bad but they just wanted to change the whole thing cause they could or be abuse they saw it had been modified and figured they could milk it

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