Dealer Service Options

[Donaldw]

We are close to our first service, about 13 months after receiving truck, at about 7k miles. The sales end of the dealer we bought from were fine to work with. But when I looked into the service side, and saw the customer reviews, which were terrible, I decided to do the service at a different dealer. I found one, similar distance (other directions) that got very good reviews.

I've communicated with them via their chat for 3 days now, explaining what I needed. They say they will have someone from the service department contact me to answer my questions about the service and set up an appointment.

Never happens.

So am I weird to wonder whether dealers are reluctant to do a first service when they were not the dealer that sold the truck? Some kind of family rule?

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[Hot Runr Guy]

Forget the chat function, pick up the phone and call the service dept directly.

HRG

 

[Gullzway]

I called the dealer where I bought my truck a few days ago to ask about doing a mobile recall on the engine fire reprogramming. They said all recalls require dropping the truck off for 2-3 days.

Called a different dealer and they are coming tomorrow to do the mobile reprogramming.

 

[KevCuRaoi]

Forget the chat function, pick up the phone and call the service dept directly.

HRG

That's it! The chat function is probably 3rd party or a bot...sending a service "lead" to someone at the dealership... Better to just call!

 

[Donaldw]

Thanks folks. I called then on the phone. Worked fine. I mentioned about the chat inadequacy and she said she had heard other similar comments.

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