Heated Debate with Dealer about Private Offer

[GTBuzz]

Updated post with resolution located here:
https://www.mavericktruckclub.com/f...-dealer-about-private-offer.28752/post-538157


So after 500 days my truck arrives at dealer yesterday.

I have previously asked my salesman about the private offer, but they said they don't see one and wait till truck gets in and then it should appear. We know how that went.

I should also mention they have no clue what this offer is about, that I qualify or any of it. I had to spell it out to them, sending the EFC10955 document wording to them. When my truck came in, my salesman asked if I could send the document again when I asked how the offer was going.

I knew at that point I needed to go in and talk in person.

The salesman was fine to deal with and I had him try the phone number, email search, and also a cert number using the formula @fordvideoguy gave, it actually came back with a certificate for someone with the same exact sales code as mine.

But the Dealer Rep and some other guy kept coming in and out of the office and making all types of remarks such as:

Rep: we are not going lose 3k for you to get the truck cheaper since you have no certificate
Me: I am not asking for you to pay for my private offer, it's a certificate that needs to be generated.
Rep: well you don't have a certificate so you aren't getting any rebate
Me: You have to talk to your inventory specialist to get it, per EFC10955
Rep: no you need to talk to Ford, we already checked and you have no certificate
ME: Many people on the forums have run into this same issue and the dealership and inventory specialist have to work it out to generate the certificate when you see I qualify
Rep: I DONT read forums. I have been doing this for over 40 years and you don't need to tell me how to do my job
Me: I am not, The FORD document says for you to work with your specialist to generate it. I try to hand him the document and he won't grab it, so I start to reading the part about contacting the inventory specialist to him and he just loudly talks over me and then growls and walks off.
ME: There is a formula to use that gives the cert number to you
Rep: I don't do formulas, you don't have a certificate so you get no money.
ME: I used the formula and it brought up another guy with same order code as me and his shows the 2750
Rep: Well he gets the offer and you don't
ME: Well your not the one losing the 3k offer so you don't care of course.

They even said I changed some of my options and that might have screwed it up. I said no way removing SIBL back in 2021 has anything to do with this process. I said if you read the document you see I should get the offer, but they don't care.

He finally went to call someone about it. Came back and said there is no certificate and the person he called said they cant do anything, its auto generated. I said you have to get it generated, he was very irritated and walked off for the last time.

@fordvideoguy @Ford Motor Company is there no recourse on this process to get the offer. I meet all the requirements:
COVPd 2022 Hybrid order
Rollover and confirmed before cutoff date

TLDR: This Private Offer situation is very screwed up

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[Twixel Jackson]

If you don't think they are going to make an "honest" attempt to help you, release the dealership name. Maybe the slew of new negative Google reviews and such will nudge them to doing their freaking job.

 

[GTBuzz]

If you don't think they are going to make an "honest" attempt to help you, release the dealership name. Maybe the slew of new negative Google reviews and such will nudge them to doing their freaking job.

It just happened, so I am waiting to see my recourse before I do anything like that.

I think they really have no clue and when I try to tell them things it just makes them irritated.

 

[jahl]

So after 500 days my truck arrives at dealer yesterday.

I have previously asked my salesman about the private offer, but they said they don't see one and wait till truck gets in and then it should appear. We know how that went.

I should also mention they have no clue what this offer is about, that I qualify or any of it. I had to spell it out to them, sending the EFC10955 document wording to them. When my truck came in, my salesman asked if I could send the document again when I asked how the offer was going.

I knew at that point I needed to go in and talk in person.

The salesman was fine to deal with and I had him try the phone number, email search, and also a cert number using the formula @fordvideoguy gave, it actually came back with a certificate for someone with the same exact sales code as mine.

But the Dealer Rep and some other guy kept coming in and out of the office and making all types of remarks such as:

Rep: we are not going lose 3k for you to get the truck cheaper since you have no certificate
Me: I am not asking for you to pay for my private offer, it's a certificate that needs to be generated.
Rep: well you don't have a certificate so you aren't getting any rebate
Me: You have to talk to your inventory specialist to get it, per EFC10955
Rep: no you need to talk to Ford, we already checked and you have no certificate
ME: Many people on the forums have run into this same issue and the dealership and inventory specialist have to work it out to generate the certificate when you see I qualify
Rep: I DONT read forums. I have been doing this for over 40 years and you don't need to tell me how to do my job
Me: I am not, The FORD document says for you to work with your specialist to generate it. I try to hand him the document and he won't grab it, so I start to reading the part about contacting the inventory specialist to him and he just loudly talks over me and then growls and walks off.
ME: There is a formula to use that gives the cert number to you
Rep: I don't do formulas, you don't have a certificate so you get no money.
ME: I used the formula and it brought up another guy with same order code as me and his shows the 2750
Rep: Well he gets the offer and you don't
ME: Well your not the one losing the 3k offer so you don't care of course.

This goes back and forth some more. They even said I changed some of my options and that might have screwed it up. I said no way removing SIBL back in 2021 has anything to do with this process. I said if you read the document you see I should get the offer, but they don't care.

He finally went to call someone about it. Came back and said there is no certificate and the person he called said they cant do anything, its auto generated. I said you have to get it generated, he was very irritated and walked off for the last time.

@fordvideoguy @Ford Motor Company is there no recourse on this process to get the offer. I meet all the requirements:
COVPd 2022 Hybrid order
Rollover and confirmed before cutoff date

TLDR: This Private Offer situation is very screwed up

Dude that fuckin sucks and sorry that is happening. Nobody knows anyone who ever said "when I grow up I want to be a car salesman". That is a job that is self selecting for dullards and simpletons. There are some that are not terrible, but they are rare. Your experience is not at all atypical.

When it was time to begin the purchase process last year, I walked into, and out of 6 different dealers, with zero confidence in any of them. So I went to the Ford Commercial/fleet dealer in town. They mostly sell custom trucks, like box trucks, bucket trucks, etc. I asked if they could order me a couple Mavericks, the two sales guys looked at each other and kind of shrugged and said ""Suppose so, don't see why not" and that was that. No markups, no prep fees, no doc fees, no hassle.

 

[GTBuzz]

Yea the two guys coming into the office were not trying to work with me at all.

Perhaps they were upset when they had called me earlier that my truck was unable to be delivered because of an airbag recall that could take a month or more. I told them that was 2022 not 23s. It's like if you question anything they say they get irritated. As soon as I walked in the door, they said its recalled.

Their service department guy told them they were wrong after they took me to service department.

 

[bgn]

Dude that fuckin sucks and sorry that is happening. Nobody knows anyone who ever said "when I grow up I want to be a car salesman". That is a job that is self selecting for dullards and simpletons. There are some that are not terrible, but they are rare. Your experience is not at all atypical.

When it was time to begin the purchase process last year, I walked into, and out of 6 different dealers, with zero confidence in any of them. So I went to the Ford Commercial/fleet dealer in town. They mostly sell custom trucks, like box trucks, bucket trucks, etc. I asked if they could order me a couple Mavericks, the two sales guys looked at each other and kind of shrugged and said ""Suppose so, don't see why not" and that was that. No markups, no prep fees, no doc fees, no hassle.

This. Go to a volume dealer, especially one that does lots of commercial vehicles.

I submitted the online order form to 4 dealers.

1 got back to me and said they have a $1000 nonrefundable deposit

1 never got back back to me

1, when asked directly if they'll do X Plan, told me that "it's just a couple hundred dollars" and that they won't do it.

And then finally, my dealer I was in and out of in 30 mins for the order.

The one that didn't get back to me? They finally decided to call last week. I submitted my form in July 2021 lol.

 

[GTBuzz]

Dude that fuckin sucks and sorry that is happening. Nobody knows anyone who ever said "when I grow up I want to be a car salesman". That is a job that is self selecting for dullards and simpletons. There are some that are not terrible, but they are rare. Your experience is not at all atypical.

When it was time to begin the purchase process last year, I walked into, and out of 6 different dealers, with zero confidence in any of them. So I went to the Ford Commercial/fleet dealer in town. They mostly sell custom trucks, like box trucks, bucket trucks, etc. I asked if they could order me a couple Mavericks, the two sales guys looked at each other and kind of shrugged and said ""Suppose so, don't see why not" and that was that. No markups, no prep fees, no doc fees, no hassle.

I walked into multiple dealerships and this seemed fine. The whole process has been ok with them till now, but once the lack of Private offer certficate came up, that's when it went downhill.

They dont like being pushed to investigate, but its 3k we're talking about. Not something to walk away from.

 

[BradnChristine]

Yea the two guys coming into the office were not trying to work with me at all.

Perhaps they were upset when they had called me earlier that my truck was unable to be delivered because of an airbag recall that could take a month or more. I told them that was 2022 not 23s. It's like if you question anything they say they get irritated. As soon as I walked in the door, they said its recalled.

Their service department guy told them they were wrong after they took me to service department.

Sure sounds like a scam dealer, with that airbag BS. They probably, for no reason other than being lazy as hell, screw you out of your $2750. BUT, even if you had to pay $2750 more that you should, grab your truck. It is worth more than it costs in my opinion. Only had my truck for 2 days and am thrilled. My small town dealer was great and everything was handled correctly there...Thunder Basin Ford, Gillette, WY.

 

[Nw_adventure]

The complexity and nonsense of the Private offer contract seems like it was designed to leave any Maverick order holder in a bottomless hole of BS without any real clear directive- Self-help videos were done, folks made their own tutorials and now some accredited colleges are offering a solving the Private Offer course as an add on elective

 

[jsus]

The one that didn't get back to me? They finally decided to call last week. I submitted my form in July 2021 lol.

Hey, @bgn, are you still by chance in the market for a Ford Maverick? We just so happen to have one on our lot, we're only asking $10,000 over MSRP. How soon can you get down here?

 

[EasyDuzIt]

Reading all the hassle people are going through makes me thankful for my small town dealership where I was in and out in 20 minutes. My salesman was awesome and handled x plan and the rebate without any drama or questions. Hope it all works out for you.

 

[mhw21zap]

So after 500 days my truck arrives at dealer yesterday.

I have previously asked my salesman about the private offer, but they said they don't see one and wait till truck gets in and then it should appear. We know how that went.

I should also mention they have no clue what this offer is about, that I qualify or any of it. I had to spell it out to them, sending the EFC10955 document wording to them. When my truck came in, my salesman asked if I could send the document again when I asked how the offer was going.

I knew at that point I needed to go in and talk in person.

The salesman was fine to deal with and I had him try the phone number, email search, and also a cert number using the formula @fordvideoguy gave, it actually came back with a certificate for someone with the same exact sales code as mine.

But the Dealer Rep and some other guy kept coming in and out of the office and making all types of remarks such as:

Rep: we are not going lose 3k for you to get the truck cheaper since you have no certificate
Me: I am not asking for you to pay for my private offer, it's a certificate that needs to be generated.
Rep: well you don't have a certificate so you aren't getting any rebate
Me: You have to talk to your inventory specialist to get it, per EFC10955
Rep: no you need to talk to Ford, we already checked and you have no certificate
ME: Many people on the forums have run into this same issue and the dealership and inventory specialist have to work it out to generate the certificate when you see I qualify
Rep: I DONT read forums. I have been doing this for over 40 years and you don't need to tell me how to do my job
Me: I am not, The FORD document says for you to work with your specialist to generate it. I try to hand him the document and he won't grab it, so I start to reading the part about contacting the inventory specialist to him and he just loudly talks over me and then growls and walks off.
ME: There is a formula to use that gives the cert number to you
Rep: I don't do formulas, you don't have a certificate so you get no money.
ME: I used the formula and it brought up another guy with same order code as me and his shows the 2750
Rep: Well he gets the offer and you don't
ME: Well your not the one losing the 3k offer so you don't care of course.

This goes back and forth some more. They even said I changed some of my options and that might have screwed it up. I said no way removing SIBL back in 2021 has anything to do with this process. I said if you read the document you see I should get the offer, but they don't care.

He finally went to call someone about it. Came back and said there is no certificate and the person he called said they cant do anything, its auto generated. I said you have to get it generated, he was very irritated and walked off for the last time.

@fordvideoguy @Ford Motor Company is there no recourse on this process to get the offer. I meet all the requirements:
COVPd 2022 Hybrid order
Rollover and confirmed before cutoff date

TLDR: This Private Offer situation is very screwed up

So, I might be in a similar boat as you. I am an October 2021 order whose truck SHOULD be delivered in the next week-ish. I went into my dealership yesterday just to preemptively make my presence known. I've had more than a negative experience dealing with my sales manager, salesman, dealer GM, etc since this process begin almost 16 months ago.

Anyway, I have my certificate number from multiple phone calls/chats with Ford CS. When I mentioned that I wanted to verify that EVERYTHING - my address, name, details, VIN, etc - matched within my dealer's internal system, I could tell I started to get some general pushback. A lot of "well, we will just have to see once your truck actually arrives".

So I am anticipating some form of a battle or dispute - something I really am not looking forward to - but as you stated, $2,750 is not a small amount. I kept my build almost as base as possible and held out this long solely because of the price point of this Hybrid XLT.

Other than a copy/paste scan of the text of the Ford Memo EFC10955 - is there any other printout, PDF, or memo you brought in with you (or can recommend) that I could also use as evidence/leverage for making this sale as smooth as possible?

I'm wishing you the best of luck and hope that all of us can just get our darn trucks and be on our way...we've waited long enough! Haha - cheers!

 

[AltoBAP]

They want you to back out so they can mark your truck up and sell it.

You need to name this dealer. They are scumbags. Public shaming is the only recourse you have to get anything accomplished.

They will obviously continue to screw you around, and @Ford Motor Company won't do ANYTHING to help you. Pathetically, the Ford social media reps stay silent when threads like these pop up.

 

[GTBuzz]

They want you to back out so they can mark your truck up and sell it.

You need to name this dealer. They are scumbags. Public shaming is the only recourse you have to get anything accomplished.

They will obviously continue to screw you around, and @Ford Motor Company won't do ANYTHING to help you. Pathetically, the Ford social media reps stay silent when threads like these pop up.

I hear you, I am trying to see what are my options I can take other than a review bomb that can backfire. I think something in the Bronco sport forum had something like that in the past.

They are holding my truck for at least a month to fix a seatbelt issue, so I got time escalate as time goes.

 

[GTBuzz]

So, I might be in a similar boat as you. I am an October 2021 order whose truck SHOULD be delivered in the next week-ish. I went into my dealership yesterday just to preemptively make my presence known. I've had more than a negative experience dealing with my sales manager, salesman, dealer GM, etc since this process begin almost 16 months ago.

Anyway, I have my certificate number from multiple phone calls/chats with Ford CS. When I mentioned that I wanted to verify that EVERYTHING - my address, name, details, VIN, etc - matched within my dealer's internal system, I could tell I started to get some general pushback. A lot of "well, we will just have to see once your truck actually arrives".

So I am anticipating some form of a battle or dispute - something I really am not looking forward to - but as you stated, $2,750 is not a small amount. I kept my build almost as base as possible and held out this long solely because of the price point of this Hybrid XLT.

Other than a copy/paste scan of the text of the Ford Memo EFC10955 - is there any other printout, PDF, or memo you brought in with you (or can recommend) that I could also use as evidence/leverage for making this sale as smooth as possible?

I'm wishing you the best of luck and hope that all of us can just get our darn trucks and be on our way...we've waited long enough! Haha - cheers!

I took my build sheet, ECF10955 and @fordvideoguy formula post. But if you already have your cert# you should be good to go.

My formula derived cert# brought up someone elses truck with the same exact order code as mine when my salesman looked.

The dealer rep was urked when I tried showing him Tim's post when I was trying to explain how to get cert#. Thats when they said "I dont do formulas", haha these guys.

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