Compensation from Ford for hybrid defects

[Tallymav]

I have one of the hybrids with the faulty wiring harness. Mine died after 2500 miles. The dealership had it for 67 days. At least 30 days of that seems to be the dealer not pinpointing the problem even though I told them to look at the wiring harness the day it was towed in, and then Ford being unable to provide an updated wiring harness for a couple of weeks after it was ordered by the dealer.

I reached out to Ford customer care afterward because I no longer have confidence Ford stands behind its products. I escalated twice after being told there's nothing they can do, or suggesting my only remedy would be to lemon law the truck. Finally a supervisor said they can offer me an extended warranty. I asked what the terms of the warranty would be and they sent me a brochure with all the different warranty options. I asked again which one they were offering and they said the full extended warranty. I emailed them and said I accept the full extended warranty eight years and 150,000 miles. A couple weeks later a warranty shows up on my Ford pass. 5 years and 75,000 miles. No explanation of the difference.

On the one hand, Ford didn't have to compensate me at all. Unless they wanted to demonstrate they do stand behind their products. But the way they dealt with this certainly soured me on Ford.

My advice to anyone who's Maverick is at the dealer for an extended period of time for one of these defects is to be the squeaky wheel. Be persistent and escalate. The low level representatives have no authority to offer compensation. Ask for the issue to be escalated. Ask for a supervisor. Try to pin them down because in my experience they were slippery little eels.

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[MLowe05]

If you were unhappy, you certainly could have lemon law'd the truck but you did not. And now you're upset with Ford because they only gave you a free 75k warranty instead of 150k?

 

[Mav as heck]

If you were unhappy, you certainly could have lemon law'd the truck but you did not. And now you're upset with Ford because they only gave you a free 75k warranty instead of 150k?

Whats with the snark and rolling of the eyes? Makes you look like a total jerk...

Why do you act like making use of a lemon law is actually a practical solution? Have you tried buying a car (new or used) recently? No picnic.

OP has every right to be upset. His repairs took an inordinate amount of time and Ford was deliberately vague and shady about following through on their commitment to make it right.

With no Maverick yet 1,824 posts about them I guarantee if MLowe05's Mav ends up in the shop for 67 days he'll be wailing like a banshee on these forums.

 

[Tallymav]

If you were unhappy, you certainly could have lemon law'd the truck but you did not. And now you're upset with Ford because they only gave you a free 75k warranty instead of 150k?

You're right that I'm not happy they lied but if that's what you're taking from my post you have misunderstood the intent. I'm detailing my experience to try to help you or anyone else navigate this process or at least understand some of the things to pay attention to: Be persistent. Get promises in writing. Know that supervisors are empowered to offer compensation.

Sorry if that wasn't clear.

 

[JazzyJockJeffcoat]

Oof. That's a shitshow. Nice job advocating for yourself and how fitting that even the comp got botched.

 

[DeeZee]

Whats with the snark and rolling of the eyes? Makes you look like a total jerk...

Why do you act like making use of a lemon law is actually a practical solution? Have you tried buying a car (new or used) recently? No picnic.

OP has every right to be upset. His repairs took an inordinate amount of time and Ford was deliberately vague and shady about following through on their commitment to make it right.

With no Maverick yet 1,824 posts about them I guarantee if MLowe05's Mav ends up in the shop for 67 days he'll be wailing like a banshee on these forums.

67 days in the shop and did not follow through with their commitment. The Blue Awful strikes again.

I don’t care what kind of car you have. If your vehicle is in the shop for warranty work a free loaner car should be automatic. If Ford is paying the bill then it might produce the incentive to resolve the issue quickly.

Not sure in this case if a free loaner car was provided or not but per other posts it doesn’t seem like Ford is providing the service.

 

[MLowe05]

Whats with the snark and rolling of the eyes? Makes you look like a total jerk...

Why do you act like making use of a lemon law is actually a practical solution? Have you tried buying a car (new or used) recently? No picnic.

OP has every right to be upset. His repairs took an inordinate amount of time and Ford was deliberately vague and shady about following through on their commitment to make it right.

With no Maverick yet 1,824 posts about them I guarantee if MLowe05's Mav ends up in the shop for 67 days he'll be wailing like a banshee on these forums.

Actually if my Maverick ended up in the shop for 67 days, I'd sell it immediately upon completion. I have no time for vehicles of any make/model that cannot be trusted.

I never said OP had no right to be upset, though. He does - any reasonable person would be. I was just surprised that he was saying he was upset with the compensation that he received while also acknowledging that none was due.

In terms of obligation, Ford has an obligation to repair your vehicle under warranty or purchase the vehicle back during the lemon law period if they cannot fix it in a timely manner. That is all that the owe.

 

[MortyHooper]

That they hadn’t communicated the harness issue yet (despite it being common) to the dealer, and are willing to let it go until people are stuck on the road is appalling. With that lack of direction and customer-second mentality I’m not surprised the guys at the shop don’t listen and we’re willing to waste your time.

 

[MortyHooper]

Actually if my Maverick ended up in the shop for 67 days, I'd sell it immediately upon completion. I have no time for vehicles of any make/model that cannot be trusted.

I never said OP had no right to be upset, though. He does - any reasonable person would be. I was just surprised that he was saying he was upset with the compensation that he received while also acknowledging that none was due.

In terms of obligation, Ford has an obligation to repair your vehicle under warranty or purchase the vehicle back during the lemon law period if they cannot fix it in a timely manner. That is all that the owe.

Dude, I’ve been waiting 11 months for my Mac. If I got it and a wire was the issue then I’d definitely still be hoping it could be a reliable truck after. There is nothing else available right now to easily switch to.

 

[Shay]

Check the lemon law requirements in your state. You may already qualify for a replacement or buy back if you have not already settled with Ford legally on the matter.

 

[Old Ranchero]

Whats with the snark and rolling of the eyes? Makes you look like a total jerk...

Why do you act like making use of a lemon law is actually a practical solution? Have you tried buying a car (new or used) recently? No picnic.

OP has every right to be upset. His repairs took an inordinate amount of time and Ford was deliberately vague and shady about following through on their commitment to make it right.

With no Maverick yet 1,824 posts about them I guarantee if MLowe05's Mav ends up in the shop for 67 days he'll be wailing like a banshee on these forums.

who are you to judge what "an inordinate amount of time" is? You think that Service dept has no other jobs in progress and waiting ahead of this guy? Have you even heard there is an extreme labor shortage out there, including qualified service technicians? Parts shortages from vendors has never recovered from COVID economy lock downs.

Some people's expectations are seriously out of touch with reality around here.

 

[powderpc]

67 days in the shop and did not follow through with their commitment. The Blue Awful strikes again.

I don’t care what kind of car you have. If your vehicle is in the shop for warranty work a free loaner car should be automatic. If Ford is paying the bill then it might produce the incentive to resolve the issue quickly.

Not sure in this case if a free loaner car was provided or not but per other posts it doesn’t seem like Ford is providing the service.

It’s a Ford, not a Porsche or Audi … their margins are not there for that kind of service because their customers aren’t paying $660 for custom seat belt colors. You can bet the people dropping $90k on Lightnings won’t be too pleased with their dealer experience if they are accustomed to that of Audi and Porsche. My Porsche dealer took a group of us out for a nice drive in their loaners and then treated us to a private lunch at a steakhouse with swag bags. That’s NEVER gonna happen at a Ford dealer.

Last time I needed a loaner I drove a brand new Macan for 3 weeks and put 1000 miles on it and had all kinds of fun with it.

These customer experiences build brand loyalty. Despite many negative Ford experiences I remain a fan but keep my expectations low. I mean, have you been inside a Hyundai (or Kia) dealership???

 

[DeeZee]

It’s a Ford, not a Porsche or Audi … their margins are not there for that kind of service because their customers aren’t paying $660 for custom seat belt colors. You can bet the people dropping $90k on Lightnings won’t be too pleased with their dealer experience if they are accustomed to that of Audi and Porsche. My Porsche dealer took a group of us out for a nice drive in their loaners and then treated us to a private lunch at a steakhouse with swag bags. That’s NEVER gonna happen at a Ford dealer.

Last time I needed a loaner I drove a brand new Macan for 3 weeks and put 1000 miles on it and had all kinds of fun with it.

These customer experiences build brand loyalty. Despite many negative Ford experiences I remain a fan but keep my expectations low. I mean, have you been inside a Hyundai (or Kia) dealership???

I hear you but you have someone making a car payment and then on top of it a car rental that isn’t cool. For Ford to pay the bill for a rental without a steak dinner is not asking too much.

 

[Edge Haley]

I would love to know what country the wiring harness is made ? That OEM supplier needs to be out of business. It's pretty much a battery cable!

The majority of automotive wiring harnesses for US and European manufacturers are made in Ukraine.

 

[skinnyboy]

I would love to know what country the wiring harness is made ? That OEM supplier needs to be out of business. It's pretty much a battery cable!

Probably Mexico (or Ukraine). Haven't worked in vehicle assembly for about 14 years, but a lot of our wiring harnesses were from Mexico even then.

Cheers.

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