5-5-22 chat for October 2021 order

[Automate]

Better not be true, what I really don't understand is why they are producing some stock orders of the bronco sport when they have a back log of Mavericks same plant hell even the same line. Ford reasoning is crazy.

That's crazy. Especially when you consider even the base Bronco Sport includes CP360 with BLIS but CP360 is a constraint for Mavericks.

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[MiBoMa]

Now, that's some good advice!

 

[Automate]

Watch the FordVideoGuy youtube videos for actual info, he's the best source. You spoke to a very low level customer service rep who knows nothing beyond what the basic info on their screen says. Time and time again we've seen that these customer service reps have give out the wrong info to customers to include production status, wrong VIN numbers and so on.

But there may be an ounce of truth in the reps comments. Something has to explain why Ford is scheduling 10K Mav for June but only 2800 for July.

 

[willows72]

What did the chat say next? I see they were typing something.

Who was your contact at Ford My order was placed on 6/16/21

 

[Strokes]

Maybe the newly formed "Ministry of Truth" can step in!

 

[Kameron512]

That's crazy. Especially when you consider even the base Bronco Sport includes CP360 with BLIS but CP360 is a constraint for Mavericks.

It's bonkers to know that they are priotizing stock orders over retail.

 

[MiBoMa]

Who was your contact at Ford My order was placed on 6/16/21

A rep who popped up on the chat function. Hopefully someone who was misinformed!

 

[Mabcim]

Seems to be a bad use of terms, or total misunderstanding by the chat people.
We have seen it before.
Orders were put on hold, and they will stat back up in a few months, for 23MY. That is what they are probably talking about.

 

[boe757]

This unfortunately sounds like a misinformed Ford rep, I highly doubt production is put on hold. I would not pay any attention to what this rep said. What IS on hold is apparently trucking, haha, my Maverick has been in transit for over 5 weeks now......

Well it is a Maverick, uncontrollable animal, tough to round up, saddle up and ship securely

 

[paneubert]

Seems to be a bad use of terms, or total misunderstanding by the chat people.
We have seen it before.
Orders were put on hold, and they will stat back up in a few months, for 23MY. That is what they are probably talking about.

Yep. This was my first reaction as well. Chat rep most likely meant "New orders are on hold for the next few months and will reopen in August for model year 2023".

 

[Mabcim]

Yep. This was my first reaction as well. Chat rep most likely meant "New orders are on hold for the next few months and will reopen in August for model year 2023".

I just called and confirmed I’m still scheduled, so they are still building week 5/16

 

[Turtle]

This unfortunately sounds like a misinformed Ford rep, I highly doubt production is put on hold. I would not pay any attention to what this rep said. What IS on hold is apparently trucking, haha, my Maverick has been in transit for over 5 weeks now......

My MAV got off the train in Delaware and has been lost ever since.update arriveat dealer 5/11 and i my driveway 5/12.

 

[DSMMaverick]

I went on Ford chat and they checked the status of my order. CSR said my order is in process and would be scheduled as soon as they have parts. CSR could not tell me when that would be. Ecoboost, XLT, Lux, Tow pkgs. Late October order.

 

[Bossman4]

My MAV got off the train in Delaware and has been lost ever since.

I am in a Chapman bunch that was supposed to be delivered by May 1 after it was finished at the Hermosillo plant on 3/29. I am sure it is Delaware someplace (if it got there). Neither Ford or Chapman really want to say when it is showing up or where it is. (they don't seem to know)

 

[Techi92588]

Doesn't seam true my truck went into production on the 29th was built the 3rd and shipped the 4th my sch production date was 25th and got the email for that about 3 weeks prior to the production date

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