Have you had a good experience with your dealer?

[Mikknj]

Wanted to ask users to help others find a great dealer.
My experience was truly fantastic. I ordered an XLT Hybrid in August. The dealer quoted me MSRP. We walked through the bottom line pricing at the time, I handed over a deposit of a few hundred bucks. He handed me a non-binding sales quote. ( I did not get a signed sales offer) The wait was almost 7 months with little communication. When the truck arrived the dealer called me immediately - even before Ford registered it as delivered / final prep on their website. The Ford financing was a breeze and at a low rate. When I arrived for pickup, I signed 12 documents, exchanged a check for the balance and was out the door. No pressure sales pitches, just great service at a great price. After 7 Months wait, no mark-up and no jack in interest rate. Way to go Rt 23 Auto Mall in NJ.

I'm curious what was your experience and do you have a dealer you'd recommend?

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[Buster]

Ted Britt Ford Fairfax, Va. MSRP price protected a,d 0% for 36 mos. My Cactus Gray, EB, Lariet, Lux, CP 360 arrived yesterday. Ordered Sept. 23

 

[jc888888888]

Bozard ford ,Saint Augustine Florida all good ,upfront dealer $699 fee that's it ,X plan ok, communication good ,honored old financing rates from time of order placement.

 

[OleFordGuy]

I have Zero complaints with my dealer in the Birmingham Alabama area, Town and County Ford (Alabama ford) sales rep Chesley Farris, highly recommend them
https://www.alabamaford.com/?utm_source=GMB_Profile&utm_medium=organic

 

[mamboman777]

If there are no surprises upon delivery, Five Star Ford in North Richland Hills, TX has been exemplary. They entered the order correctly, warned me about constraints ahead of time (specifically for me, SIBL), communicated regularly via video messages (email) and text messages, patiently answered my questions and concerns. If they can come through on the price and get close to carvana on my trade, I will literally have nothing but good things to say about my experience with them.

I'll update this thread about price and financing when my truck arrives.

 

[Scout]

Bowen Scarff Ford , Kent Washington,.Ordered June, picked up in March.
MSRP, tax license, doc fee.. Price protected , finance at June rates.

 

[SkeeterB]

Gullo in Conroe Texas.

 

[BP from C137]

Ted Britt Ford Fairfax, Va. MSRP price protected a,d 0% for 36 mos. My Cactus Gray, EB, Lariet, Lux, CP 360 arrived yesterday. Ordered Sept. 23

I got a good price at Ted Britt Fairfax but the customer service has been terrible. They had my order all messed up from the beginning. They ordered it as dealer stock at first until I called them on it. The next time they put my name on it but refused to add my email address and used their own. Communication is terrible. I hope there are no shenanigans if and when my truck gets build. I do like their service department though.

 

[2517X]

The X Plan worked well at Blackwell Ford in Plymouth, no trade-in, so not much to argue about. Ordered in July and delivered in January.

 

[Akuma72387]

Mine was a dealership stock but $30,450 which was Msrp from Hights Ford Skowhegan maine. I called when I saw they had one incoming and bought it when it came in.

 

[YOBY]

Gene Latta Ford in Hanover, Pa. No games, small one-off FORD dealer with deep ties to community and Church. Not interested in pissing anybody off, word travels fast in small communities.

Ty Mummert was my salesperson.

EDIT: as I recall Maverick ordering doesn't open till August. Correct me if wrong.

 

[gills65]

I ordered from Grapevine Ford (Texas) and they said I will have to purchase a LoJack system and window tinting from them. I am fairly certain neither one of those will happen and expect a fight over this.

 

[ejordan]

Jones Ford in Shallotte, NC. Ordered on October 30 with a verbal agreement. Order was promptly placed correctly and it was delivered 2-3 weeks ago. Very laid back experience. In and out within 45 minutes even with a trade in!

 

[Jim D]

My experience with Henry Curtis Ford in Petaluma, California was completely positive. Mike Pardue (sales representative) had created a no pressure environment when ordering back in early July 2021. He clearly explained the restrictions at that time prior to any difficulties that exist today. It took 8 months for the hybrid to arrive and I ordered the basic warranty policy before I took ownership. It’s a no frills truck and has all the latest updated bells and whistles that still is in the range of simplicity. It’s worth the wait and so far it’s an excellent product produced by Ford.

 

[DryHeat]

My dealings with #1 Oracle Ford (small dealer in Oracle, AZ just north of Tucson) were good from start to finish. We signed a Buyer's Order on my first visit and the only price changes were caused by options I dropped.

Information flow was a bit unsteady at first as the dealer and salesman (Frank Martinez) were learning the ropes on the new order system. But they were very open and responsive and helped me get the info I wanted.

And, unlike some others, they knew from the git go how to make sure the order was correctly lodged with Ford so my order date with Ford was the same day I signed the deal.

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