- First Name
- Marty
- Joined
- Jun 9, 2021
- Threads
- 11
- Messages
- 208
- Reaction score
- 278
- Location
- East Texas
- Vehicle(s)
- Maverick
- Engine
- 2.5L Hybrid
Well Morty, the thing is this. Three hours to you is fifteen minutes to me. I'm 73 years old and don't have all those hours to sit holding the phone. That you called me "dude" tells me positively that you are much younger than I and so you have the time, a luxury I wish I still had!Lol 15 mins… dude I stayed on hold for 3.0 hours once then 3.5 hours a second time to get through to a Canadian airline just to make a tweak during a flight ticket order- welcome to the pandemic and companies slashing jobs. I have had really good luck and awesome service from ford (I’ve called four times haha, but each time the very nice ladies just confirmed the vehicle is still Processing).
Anyway, I called Ford today and low and behold I got through! A nice lady answered. She seemed nice over the phone but I can't tell if she was BS'n me or telling me the truth. She said my order was in and correctly submitted. It had been sent in June just as it should have but she could not tell me why I have not yet been scheduled for a build.
I explained that my dealer said I would probably end up in model year 2023 but she said Ford is committed to getting all those orders in "queue" built for 2022 and just to hang in there - it would be built because everything is in order. She attributes a series of bad luck features for my delay. For example that the Lariat I ordered had a three hinge cover, was a hybrid, etc. I told her the order was made through a small, rural dealership that probably had few allocations. She said that certainly could be a factor. Beyond that, she had nothing to provide except, "hang in there and you will be rewarded with a wonderful truck". Hard to tell who to believe these days.
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