Am I Getting the Run Around from my Dealership

[NorthShoreMaverick]

Just spoke with my dealer as I am concerned what is happening with my order. Order date of 6/19, blend date of 11/29, in production date of 12/7 and now nothing. ETA still shows 1/12. Dealer stated " there is nothing being delivered to dealers till after holidays 1/3/22 main office, and Dearborn are closed for holidays our next correspondence will be 1/3/22 as well. Remember we both get the same notifications, it was set up that way when you ordered the truck." I smell BS and now am trying to find the appropriate response! Order is an Alto Blue XLT 2.0 AWD with Lux Package, Manual Window, Full Size Spare, Soft Folding Tonnaeu Cover, and Co Pilot 360 if that helps!

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[Meintc]

Just spoke with my dealer as I am concerned what is happening with my order. Order date of 6/19, blend date of 11/29, in production date of 12/7 and now nothing. ETA still shows 1/12. Dealer stated " there is nothing being delivered to dealers till after holidays 1/3/22 main office, and Dearborn are closed for holidays our next correspondence will be 1/3/22 as well. Remember we both get the same notifications, it was set up that way when you ordered the truck." I smell BS and now am trying to find the appropriate response! Order is an Alto Blue XLT 2.0 AWD with Lux Package, Manual Window, Full Size Spare, Soft Folding Tonnaeu Cover, and Co Pilot 360 if that helps!

At least you have dates. I called Ford today and nothing. Ordered September 14.

 

[NorthShoreMaverick]

At least you have dates. I called Ford today and nothing. Ordered September 14.

Yes but when those dates don't mean anything it makes it worse haha. Gives you a false hope. I mean I ordered basically the second week of orders opening up!

 

[Meintc]

Yes but when those dates don't mean anything it makes it worse haha. Gives you a false hope. I mean I ordered basically the second week of orders opening up!

I feel your pain. I truly do. All I can give you is to take a deep breath and know you're not alone. You will get your truck. Eventually.

 

[NorthShoreMaverick]

I feel your pain. I truly do. All I can give you is to take a deep breath and know you're not alone. You will get your truck. Eventually.

I feel like I’ve been a very patient man. Haha but comes a time when I need a second vehicle for my family. I really want to hold out longer but it’s going to be hard with my fiancé starting a new job and being a one car household!

 

[BARTMAVERICK]

I got an e-mail this morning at 4:44am stating that my truck has shipped, so I don't think all correspondence is down til 1/3.

 

[NorthShoreMaverick]

I got an e-mail this morning at 4:44am stating that my truck has shipped, so I don't think all correspondence is down til 1/3.

Exactly, I was under the impression that the plant was still open this week.

 

[999]

Hmmm. The proper response may be:

Thanks, and happy new year to you! Talk to you after the first.

Just spitballin' here.

 

[NorthShoreMaverick]

Hmmm. The proper response may be:

Thanks, and happy new year to you! Talk to you after the first.

Just spitballin' here.

Yes. I said we will touch base after the New Year, but want to make sure I'm not getting the run around as others are getting updates still.

 

[OldSoulNewMaverick]

Just spoke with my dealer as I am concerned what is happening with my order. Order date of 6/19, blend date of 11/29, in production date of 12/7 and now nothing. ETA still shows 1/12. Dealer stated " there is nothing being delivered to dealers till after holidays 1/3/22 main office, and Dearborn are closed for holidays our next correspondence will be 1/3/22 as well. Remember we both get the same notifications, it was set up that way when you ordered the truck." I smell BS and now am trying to find the appropriate response! Order is an Alto Blue XLT 2.0 AWD with Lux Package, Manual Window, Full Size Spare, Soft Folding Tonnaeu Cover, and Co Pilot 360 if that helps!

For me the Ford tracker was pretty accurate. My order was stuck at the "in production" spot for a few weeks as the dates were pushed back. I did get "built" and "shipped" emails once it got to those stages, and both of those came slightly AFTER the status was updated on the Ford tracker (but within 24 hours).

 

[JennyJoannSuebeeMcNash]

Hmmm. The proper response may be:

Thanks, and happy new year to you! Talk to you after the first.

Just spitballin' here.

Or this:

 

[NorthShoreMaverick]

Or this:

As much as I would like to it’s out of their hands really.

 

[NorthShoreMaverick]

Some good news. My modules just populated. There is some hope.

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