Anyone ever denied service because they didn't purchase Maverick from that dealership?

[CBennett]

So if someone buys a Ford in Florida as a for instance

https://consumer.ftc.gov/articles/auto-warranties-and-auto-service-contracts
Just found this. So if it is a manufacturer warranty they MUST honor it. If it was a dealer purchased extended warranty they DO NOT have to honor it.

Exactly if a person from say Florida moved where you live and the Ford dealership refused to honor a ford factory warranty Ford would have something to say about that.

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[JetFixxxer]

I'm not going take my vehicles back there. Even though it's a huge PITA going to another dealership, especially if I need oil change. I know I can change my oil myself, but I wrench all day and really don't want to wrench when I'm home , even though it's 1/2 hour or so. Plus, the honey due list never ends.

 

[sanpablo]

My wife '23 Lariat has the water intrusion on the pax side. Tried to make have the local dealership take a look at it and was told that they won't look at it because we didn't purchase it from them. Even though we have had it serviced there since we purchased it.

I purchased my 2023 Mav XLT hybrid from a dealer 30 miles away. 3 dealers much closer to me were all charging a couple grand over MSRP.
Decided to do one warranty software update at the local dealer. First question the service advisor asked me was if I had purchased it there. I couldn't help it but I just laughed. I said sorry, that I had tried hard to buy it from there but just couldn't make a deal with them.
I had problems with this dealer service department with my wife's 1999 Ford Windstar. Recalls on front subframe rust and rear beam axle cracking. They stalled doing them for years. Ford issued multiple recalls. They finally did them. They actually charged me $300 US to finally do the rear axle beam. By that point I was so fed up, I just paid. Was never going to use them again but I figured I'd try them for the Mav software update. That went fine, had me in and out in very reasonable time.
They also had a notice behind the service desk. No loaners if vehicle wasn't purchased from them!
I heard that they were recently sold so I will see how it goes. I like the dealer that I purchased the vehicle from so I think I will continue to use them.

 

[colinl]

I'm not going take my vehicles back there. Even though it's a huge PITA going to another dealership, especially if I need oil change. I know I can change my oil myself, but I wrench all day and really don't want to wrench when I'm home , even though it's 1/2 hour or so. Plus, the honey due list never ends.

good choices. make sure to leave them a 1 star review on Google Maps.

regarding oil changes, I grew real tired of doing them on any vehicles that don't have easy access to the filter without removing a splash guard, undertray, or skid plate. it really sucks laying on your back screwing around with a bunch of fasteners. and then I have to go to a walmart or autoparts store to dispose of the oil? changing your own oil is really more like an hour once you add all that, and I've got better things to do with my time.

 

[Glen Baker LLC]

good choices. make sure to leave them a 1 star review on Google Maps.

regarding oil changes, I grew real tired of doing them on any vehicles that don't have easy access to the filter without removing a splash guard, undertray, or skid plate. it really sucks laying on your back screwing around with a bunch of fasteners. and then I have to go to a walmart or autoparts store to dispose of the oil? changing your own oil is really more like an hour once you add all that, and I've got better things to do with my time.

That damn splash guard turned a normal 30-40 minute job (pulling the ramps out getting the tools together)
into an hour and half job, including running the engine after the oil change, in order to checking for leaks and then crawling back underneath to put the splash guard back on.
The splash guard hides oil leaks real well.
I'm surprised oil change places haven't started charging extra for vehicles with a splash guard.

 

[commadorebob]

My prior Escape needed warranty work. I bought it from a dealership on the other side of town and my local dealer still drove out and did the work in my garage. I'd say it sounds like you just need to blacklist a dealership.

 

[fltwd]

My wife '23 Lariat has the water intrusion on the pax side. Tried to make have the local dealership take a look at it and was told that they won't look at it because we didn't purchase it from them. Even though we have had it serviced there since we purchased it.

Not on a Ford, but did on an Impala once. The dealer told me to take it back to the dealer I purchased it from. I called GM and was basically told that since they are a franchise dealer that they can do as they please, even when under warranty. GM picked up my car and towed it 50 miles to the dealer I bought it from instead. Would you really want them to work on it if they already told you they had no interest? Not me…. Also, I never bought anything from that GM dealer, BUT if I was interested in a model I would always test drive there before purchasing elsewhere. This was after my ordeal with the Impala.

 

[finn]

The guy bought ten cars over a twenty year period, and none of them were from this dealer.

I would find it strange if they would bend over backwards for him, especially if they run a busy shop, and have loyal customers lined up for service.

if I was the dealer and that was the case, I’d likely tell him to bring it back to the selling dealer.

That dealer owes him nothing.

 

[JetFixxxer]

That dealer owes him nothing.

Ford and the State of MA says differently

I never asked anyone to bend over backwards for me, as I mentioned in another post. I simply asked for a time—next month, the month after, whenever—to bring the Maverick in, understanding the tech was overwhelmed. A basic scheduling request.

Odd, though, how this same dealership had zero problem taking the vehicle the six other times my wife brought it in for oil changes. And let’s not forget, they replaced the tires at the beginning of April.

But here’s the kicker: they actually called last night to remind me the oil change is coming due on my Mav and asked if I’d like to schedule it. So, which is it? For a water leak they are telling me that they can't schedule me an appointment because I didn't purchase it from them. But will be glad to schedule me for an oil change.

For the record, we've always approached the service writers with courtesy and professionalism. There's never been anything but respectful communication on our end.

 

[colinl]

For the record, we've always approached the service writers with courtesy and professionalism. There's never been anything but respectful communication on our end.

I expected nothing less. The service manager is the problem. I have no idea if he was just having a bad day, or he has seen that you've had a lot of service done and none of the vehicles come from there AND thinking that's a problem. (It is not a problem; where would you go first for an out-of-warranty repair/estimate? And aren't oil changes nominally profitable?)

So, let's fast forward 6 months. You get the warranty water intrusion issue resolved at a different Ford dealership. Are you still going to use this other dealership for routine maintenance?

 

[JetFixxxer]

I expected nothing less. The service manager is the problem. I have no idea if he was just having a bad day, or he has seen that you've had a lot of service done and none of the vehicles come from there AND thinking that's a problem. (It is not a problem; where would you go first for an out-of-warranty repair/estimate? And aren't oil changes nominally profitable?)

So, let's fast forward 6 months. You get the warranty water intrusion issue resolved at a different Ford dealership. Are you still going to use this other dealership for routine maintenance?

If they change Service Managers, I’ll reconsider. But as things stand, I won’t be taking my Maverick—or my wife’s—there for service. When my son moves back to the area (he bought a 2025 Bronco Sport while in Georgia), I’ll also recommend he choose a different dealership for his service needs.

 

[TKranbuhl]

Not denied, but Ford dealership wanted $100 to look at a problem my selling dealer cobbled up,
RR half shaft.

 

[JetFixxxer]

An update.

At the last minute, the second dealership told me I needed to take the truck back to the original dealer where I purchased it. That meant yet another call to Ford—this time, to request a buyback. Unfortunately, they informed me that it would be denied since the vehicle hasn’t been in the shop three times for the same issue. I informed the rep, if I can't get a dealership to look at it once how can I be denied three times.

I explained that the issue has now become a health concern. The interior keeps getting moldy (see attached picture) once it warms up, even after I’ve vacuumed out the water with a wet vac. In response, Ford contacted the another dealership (45 minutes away) and set it up for them to look at the truck.

I dropped it off on Saturday so they could take a look Monday. On Tuesday, they called and confirmed they’ll be replacing the fresh air inlet seal, the carpet, and one other component. Parts are expected to arrive Friday, and I should have the truck back by Tuesday or Wednesday next week.

Both the dealership and my Ford customer service rep have been outstanding, keeping me informed every step of the way.

Something to add We wouldn't notice this if we didn't smell the mildew or have seen the mold because the weather tech floor mats.

 

[colinl]

I can't recall if it was previously discussed, but you did rule out issues with the cabin air filter and associated drain line, right?

 

[JetFixxxer]

I can't recall if it was previously discussed, but you did rule out issues with the cabin air filter and associated drain line, right?

I've been turning wrenches for nearly 40 years—very mechanically inclined and solid when it comes to troubleshooting. But since the vehicle's under warranty, I didn’t dig too deeply into it. Out of professional courtesy, I always let the techs at the shop do their thing without stepping on toes. I rarely mention that I'm a mechanic or that I’ve been in the service side of the business for a long time—unless someone starts trying to feed me a line or talks down to me. Then I make it clear I know what I’m talking about.

To answer your question. I checked the cabin filter, firewall, and both were damp. I left it at that.

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