Ford Maverick Ordering & Scheduling Process — A Detailed Explanation

[MarkiNovi]

Yes, I randomly got an email a few days later. Still don't know why there was a delay.

I'm in a similar boat. I ordered my Hybrid XLT on Sept 7. It was entered in as a code 10. I still have not received an email from Ford or any other information (almost 2 months now). I have the tonneau soft cover option. Is it possible that is what is holding me up?

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[Pizzacat_69420]

When I placed and signed my order on 8/23 I asked for a Priority Code of 10 from the Fleet manager I was working with. He obliged.

I asked before I left about how many Maverick orders they had outstanding. He stated that there were 29 Maverick orders ahead of me. So I was expecting a very long wait for my Maverick XLT Hybrid to be built.

On August 30th I had the order changed to drop the "hard drop-in bedliner" and the "splash guards" as those were late availability and would delay my order. I then added the "bed mat" to protect the bed without a bedliner.

And then 8/31 happened with the "bed mat" having 0% nationally availability so I then had the "bed mat" removed on September 3rd.

After reading more posts here on this site over the weekend of September 4th & 5th I decided I wanted the "manual rear sliding window" and the 110V/400W outlet in the Cab so I asked to have those added on September 6th. The Fleet manager was off that day so he tried later in the week but was unable to make changes because Ford was looking at my order to possibly schedule for production. It was not selected on Thursday September 9th so on the 10th the additions were added.

That Ford was actually looking to possible schedule my order was fantastic news and that I even was considered I believe was because my Priority Code was 10 and that the default 19 was used on those other orders at the dealership by other sales personal. So those 29 orders that were ahead of me were actually behind me.

The following Thursday September 16th I got the email from Ford that my Maverick XLT Hybrid was scheduled for production the week of November 8th.

I strongly recommend that when ordering that you ask to be assigned a Priority Code of 10 as that may actually push you up in line at that dealership.

When everyone asks for a 10, there will be no such thing as priority and it will then default to date the order was placed. If a dealer has 100 orders and every one of them is a code 10....then they'll just go by date placed in queue.

 

[otter101]

Really good info here. Is everyone that has one of these order summery dealer build sheets that is signed getting there Maverick for that listed MSRP Price plus tax and licensing? And does that include any special financing or incentives at the time of order?

 

[TC in MN]

Got this off of the Ford Truck Blue Oval Forum. Bolded text copied directly.

Dealers assign priority codes to each order based on the Order Type. Stock orders are assigned priority codes 20-80, retail orders are assigned priority codes 10-19. Fleet orders are assigned special alpha numeric codes that represent a requested production week. The priority codes determine the order for which vehicle orders are to be selected and/or considered for scheduling. This overview doesn’t consider commodity issues (model, powertrain or option scheduling restrictions) that may be in place for a scheduling week. Commodity issues and/or restrictions can apply at either or both the regional and national levels.

The highest priority that a Dealer can use for a retail order is 10. An order with a “10” priority code will schedule ahead of an order with an “11” priority code, etc. This allows Dealers to prioritize the order in which vehicles are scheduled, especially when a Dealer may have multiple retail orders in the USOB (Unscheduled Order Bank). With the WBDO ordering system, retail orders default to priority code “19” so it’s important that a Dealer change the priority code to a lower number if they want the order to be considered for scheduling earlier compared to other orders.

Ford provides Dealers with a schedule for vehicle allocation each week on Monday mornings which shows how many vehicles of each model line that the Dealer has allocation for scheduling that week. That same weekly allocation report also includes information on any regional commodity issues or restrictions. On Monday afternoons, the Scheduling Toolbox Report is released which provides more detailed information on commodity issues and scheduling availability on a national basis. On Tuesday mornings, the AM Scheduling Preview Report is available to show Dealers which vehicle orders have been selected or previewed, on an initial basis, to be selected for scheduling that week. The same report is updated and available on Wednesday morning to show any changes based on commodity issues that may have changed.

On Wednesday afternoon, the Regional Scheduler issues a notice informing Dealers of the vehicle specifications available for scheduling for orders not already showing on the AM Preview Report. This provides Dealers with information on what vehicle specifications are available for scheduling should they have orders showing on the AM Preview Report that are not what the Dealer wants.

Ford generates what are called “SIMS Orders” each week which are Ford’s suggested orders based on commodity information available at the time. If a Dealer has vehicle allocation for scheduling that week and has no Dealer orders in the USOB or orders that don’t meet the commodity restrictions in place for that week, the scheduling system will default to trying to schedule SIMS (Smart Inventory Management System) orders if they meet any commodity restrictions in place. The SIMS orders are available to Dealers online Monday mornings and in print form on Tuesday mornings. Dealers can enter their own vehicle orders or change the Ford generated SIMS orders.

Ford Dealers earn vehicle scheduling allocation each month based on reported vehicle sales, current inventory, projected sales, etc. Each month, Dealers usually meet with their Ford Zone Manager to review the allocation offered for scheduling the following month. A Dealer can accept the suggested allocation per vehicle line or change their commitment. Should a Dealer want more allocation than offered for a vehicle line, they can submit a request for supplemental allocation which will be considered based on total allocation available and commitments from other Dealers in their Zone. There are times when Dealers accept less allocation than offered for a vehicle line which makes that allocation available to other Dealers that may be looking for additional inventory. At other times, a Dealer may want more allocation for a vehicle line than Ford has offered. A supplemental allocation request is how Dealers can get allocation for extra inventory.

A Dealer needs allocation each week for scheduling for each vehicle line. Even without allocation for a vehicle line, Ford is pretty good at trying to schedule retail orders even when a Dealer doesn’t have allocation that week. When a Dealer knows that they don’t have scheduling allocation, it’s always a good idea for them to provide the retail order information (Body Code & Order Number) to their Ford Zone Manager and the Regional Scheduler. The Regional Scheduler can reprioritize the retail order to priority code “01” which basically forces the Ford scheduling system to schedule the unit ASAP unless extreme commodity restrictions prevent the scheduling. When a Dealer doesn’t have allocation, the Ford Zone Manager may try to get the allocation from another Dealer that is willing to give up their allocation.

Ford scheduling is done on Thursday’s but at times scheduling may be carried over to Friday’s due to scheduling, commodity or other issues. Vehicle scheduling confirmations are available on Friday mornings for allocation scheduled on Thursday.

With only a few exceptions (Focus RS, EcoSport, Transit Connect) VIN numbers are generated at the time that an order is “Submitted to Plant” for scheduling. The initial scheduling information will show an order scheduled for a production week. Afterwards, the information will be updated to show production for a particular date. Along the process, the vehicle order status information will be updated along with the ETA (Estimated Time of Arrival) at the dealership.

Years ago, the ordering process was much easier, with few or limited commodity issues to deal with. Ford’s vehicle scheduling was mostly driven by scheduling and building vehicles based on Dealer orders to meet Market demands. For a number of years now, the ordering process has become more complex and time consuming based on the constantly changing commodity issues and restrictions. It is now not uncommon for allocation to roll over to the following week because manufacturing can’t accurately forecast how many vehicles can be scheduled for production. In many cases, it seems that either because of vendor supply issues or other factors that Ford skews vehicle scheduling to higher content models in order to maximize corporate profits rather than scheduling vehicle production to meet Dealers orders or Market demand.

The overall vehicle order process, scheduling and status updates is listed below for reference.

· Dealer places order into the USOB (Unscheduled Order Bank)
· When Dealer has vehicle allocation for scheduling, orders are scheduled based on Order Type, Priority Code and commodity restrictions.
o Scheduled vehicle orders display as “Submitted to Plant” on the Dealer’s daily schedule status report.
o Vehicle orders are assigned a VIN number when scheduled except for certain vehicle lines (EcoSport, Focus RS, Transit Connect)
o The initial vehicle scheduling notice will include information for the scheduled week of production. The initial ETA (Estimated Time of Arrival) is usually provided within a few days of the scheduling notice.
o Dealers can change vehicle specifications for a scheduled vehicle up until the vehicle is “locked in” for production or about two weeks prior to the scheduled build date. Specifications for certain vehicle lines (EcoSport, Focus RS, etc.) cannot be changed once scheduled.
§ Dealers are limited to making 6 changes to scheduled orders.
§ Dealers cannot change Order Type, Body Code, Order Code (Package/Trim Level)

· Vehicle order is next updated with a scheduled production date.
· Vehicle goes into production and shows as “Sent to Plant” on the Dealer’s daily status report.
o Vehicle invoices and window stickers are generated and available to Dealers at about this time.
· Dealer’s daily status report shows updates on production status.
· Vehicle status updated to “Produced”
· Vehicle status updated to “Released” meaning that the vehicle has been released for shipment.
· Vehicle is loaded on rail car. Dealer is provided with carrier information (Canadian National, Norfolk Sothern, etc.) along with the actual rail car number.
· Vehicle status is updated to show arrival at the final rail destination (Ramp 41/Newark, NJ)
· Vehicle is received by the car carrier (Fleet Car, Diversified Automotive, etc.) for delivery to the dealership.
· Vehicle is delivered to the dealership.

Dealers have access to the “Vehicle Visibility” application which provides status updates on a 24/7 basis for any vehicle order.

This information is provided to answer the most often asked questions about the vehicle ordering process by the Ford enthusiasts that are members of the Blue Oval Forums. I’ll update this information as conditions warrant.

 

[Big_T]

5 pages discussing this subject here -
Ford Maverick Ordering & Scheduling Process — A Detailed Explanation | MaverickTruckClub.com - 2022+ Ford Maverick Pickup Forum, News, Info

 

[Mymaverick2021]

You have to go into the dealer or contact an out of state dealer and actually place an order before you get an email from Ford.

That statement is not correct I built and reserved my Maverick online and was contacted by my local dealer, He then sent me the Pre Dora to sign which then followed up by the Dora from Ford for me to sign all from the comfort of my cellphone!

 

[Mymaverick2021]

I went to order a ‘First Edition’ yesterday from the Ford Dealer in the small town where I live. The sales manager to my salesperson to spec it out on the Ford website. But, not to enter the order. Just print it out and he will enter it one he confirms it can be ordered. He would not take a deposit from me. He is supposed to let me know tomorrow if all is okay. The way this was handled makes me somewhat concerned. Is that concern justified? Any recommendations on proceeding?

Yes, If you just go to ford.com you can pick your trim level be it the XL XLT or Lariat pick your options and reserve your truck wait for a call from your local dealer He should at that point send you the predora to sign and then the Dora from Ford and then the long wait for a build date

 

[ehauser]

Yes, If you just go to ford.com you can pick your trim level be it the XL XLT or Lariat pick your options and reserve your truck wait for a call from your local dealer He should at that point send you the predora to sign and then the Dora from Ford and then the long wait for a build date

iI apologize but I don’t know what a Dora is. I received a Special Order Buyer’s Order from my dealer and a preview order with the Ford Logo on it from the dealer. Both were printed. Never received anything directly from Ford. I can contact the dealer is needed just didn’t know if I should have gotten any other confirmation yet. No scheduled build date yet. Ordered from dealer on August 26. Just hoping they actually submitted it.

 

[Mymaverick2021]

iI apologize but I don’t know what a Dora is. I received a Special Order Buyer’s Order from my dealer and a preview order with the Ford Logo on it from the dealer. Both were printed. Never received anything directly from Ford. I can contact the dealer is needed just didn’t know if I should have gotten any other confirmation yet. No scheduled build date yet. Ordered from dealer on August 26. Just hoping they actually submitted it.

Everything goes through your dealer so he should have you sign the Predora which he sends to Ford who in trun sends a Dora back to the dealer the Dora is confirmation from Ford as to your build specifications. Once you sign it and the dealer has your email address when the dealer gets a email confirmation from Ford you should also get the same email from Ford in regards to your new truck

 

[Mymaverick2021]

I put my deposit down with my dealer this week. What can I expect to happen next?

Well Ford doesn't require a deposit to order your new Maverick, the Dealer is jerking your chain

 

[mrothe570]

Ordered in October... the 23rd. Been checking my email daily for any sort of update. Called the dealer last weekend and they had nothing for me. Man this process is agonizing but maybe I'll get mine by the summer haha

 

[ehauser]

Everything goes through your dealer so he should have you sign the Predora which he sends to Ford who in trun sends a Dora back to the dealer the Dora is confirmation from Ford as to your build specifications. Once you sign it and the dealer has your email address when the dealer gets a email confirmation from Ford you should also get the same email from Ford in regards to your new truck

so I signed the predora but never got or signed the Dora from Ford. Could be the dealer never forwarded to my email or they never submitted the order. Guess I need to check as I’ve been waiting almost 10 weeks after I signed without a word from anyone. Thanks, just trying to understand the process and hopefully this helps someone else too.

 

[Meintc]

Ordered in October... the 23rd. Been checking my email daily for any sort of update. Called the dealer last weekend and they had nothing for me. Man this process is agonizing but maybe I'll get mine by the summer haha

Oh my, you've only just begun. I get notification on my email, but I still check on the off chance my phone has a glitch. I also, check my spam folder, cuz, ya never know. Still nuttin

 

[mrothe570]

Oh my, you've only just begun. I get notification on my email, but I still check on the off chance my phone has a glitch. I also, check my spam folder, cuz, ya never know. Still nuttin

lol right? I'm actually debating adding the Ford Co-Pilot 360 package but worried that would push it back even further than it already must be. Chips and all...

 

[Mymaverick2021]

so I signed the predora but never got or signed the Dora from Ford. Could be the dealer never forwarded to my email or they never submitted the order. Guess I need to check as I’ve been waiting almost 10 weeks after I signed without a word from anyone. Thanks, just trying to understand the process and hopefully this helps someone else too.

As long as your dealer has your email address you should get an order confirmation from Ford so if not I'd be calling my dealer daily till I get my email from Ford you can also call Ford 800-334-4375 the predora will have the dealer code and order code upper right side give it to them and they should be able to tell if your order was received by Ford! Good luck

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