Why can't I use Fordpass reward to purchase accessories?

[yakefu]

@yakefu When you go to the accessories website on your computer, did you log into your ford account?

Yes, I logged in my account. Before logging in, the website shows the points like this:

After logging in, I can't see the points option like this.

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[yakefu]

I tried Chrome, Edge, and Maxthon browsers. No one works. I kind of think it's related to my account.

 

[Aza]

Yes, I logged in my account. Before logging in, the website shows the points like this:

After logging in, I can't see the points option like this.

That’s so weird. I can understand your frustration

 

[BradnChristine]

Is this on the final check out page?

And my bedliner arrived early! Fedex delivered it today, Saturday morning instead of the promised Monday. We are expecting 3 days of snow, so I guess they got in a hurry.

 

[Dudley]

You can. You just have to go to the dealer.

Yep. Order part. Pay with points. Need your Ford Pass ID number

 

[TedTX]

I tried Chrome, Edge, and Maxthon browsers. No one works. I kind of think it's related to my account.

I am under the same impression as you. Things took a sideways turn in my relationship with Ford and its dealership at the start of this month.

 

[yakefu]

I've tried all the ways to solve the problem. But it's still there. I Hope Ford will fix it.

 

[Nw_adventure]

Spent over $700 in labor and was told the roughly $50 in Ford Points for that service was a no-go since there was not a purchased part on the same invoice- I gave up on FPP after that silliness.

Good luck-

 

[Tiger Dude]

My problem was not being able to ship it to the dealer but had no problem ordering rollup tonneau using points + money and shipping it to my house for $8.

 

[BradnChristine]

My problem was not being able to ship it to the dealer but had no problem ordering rollup tonneau using points + money and shipping it to my house for $8.

Yes...for some reason, my dealer isn't listed either...but an even smaller dealership about 100 miles away is. Go figure.

 

[Senior Master Ford Guy]

They suck. Ordered sill protectors and they sent me tailgate letters. Returned them and they were supposed to send my door sills when they got the letters back. Got a pkg yesterday and it was the friggin letters again I called again and told them to just give me my damn points back. I know if I try to get my sill protectors some dumbass in the warehouse will reach into the mismarked bin and send me those tailgate letters back!

" Due to supply chain shortages, install the tailgate letters on your sill plates, thank you for purchasing from Ford Accessories"...

 

[Godzilla]

" Due to supply chain shortages, install the tailgate letters on your sill plates, thank you for purchasing from Ford Accessories"...

As an update, after calling them five times now , I still have not received my points back. So because of their incompetence I lose 150.00 worth of points I am tired of talking to them and hearing that they are looking into it. Ford, if you are monitoring this thread, bite me!

 

[BluegrassNbass]

Just go into the dealer. It's always easier. Well at least for me

 

[Johnkn]

theoemparts.com


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[clos0791]

I tried to use the computer browsers and Fordpass app. I only see the credit card option.I can't see this kind of page.
Anyone has the same problem?

I'm having issues as well. When I try to use my point, it takes me to an error page. I was able to order a couple of items yesterday from Ford accessories for the 20 percent Summer discount. However, I was not able to use my points.

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