Unable To Register in Ford Pass Program

[dldrake]

I waited for over a year to finally get my Maverick XL Eco-Boost and took delivery in Dec. 2022. The dealer I dealt with actually claimed that after 10 months of waiting, my order did not exist in their system and that there was nothing they could do about it. During my entire 9 months of waiting for updates from my dealer, I had zero contact with the salesman who took my initial order. In the end, my only point of contact was the Finance Manager and the entire sales transaction took place by phone and email because I was out of state. Prior to this, each time I called to get updates, nobody could give me accurate information and I wound up talking to different people each time from Sales Manager to finally Finance Manager. Each time I was given a run around and passed on to someone else. Finally I asked to speak directly with the General Manager and after looking in the system, he informed me that my order did not exist and he was sorry, but there was nothing he could do about it, unless I had any ideas. I quickly informed him that yes, I had an idea. I told him that I could see on his website that 6 Mavericks were in-bound to his dealership and why he could not sell me one of those. He finally asked me if I would consider taking an XL with a different color and fewer accessories than what I had ordered? I quickly said absolutely yes and wound up taking this vehicle. As I stated before, the final sales transaction took place over the phone and through email. During this time, nothing was ever said about the Ford Pass Program and I was never aware of the Program until at least a month after taking posession of the vehicle and I heard about Ford Pass from my son. The day that I arrived to take ownership of the vehicle the salesman was conveniently off that day and I was pawned off to one of the used car salesmen. This guy handed me my registration and sent me on my way, without any orientation at all. I barely got out of the car lot and realized that the vehicle was empty and out of gas. I had to turn around and go back. As a result of all this, I found out that I missed the time frame to register for the Ford Pass Program and I have lost out on at least the initial 42k points for purchasing a new vehicle as well as anything else. I tried writing to the Ford VP of Customer Service to plead my case, but got zero help and was pawned off to the Ford Pass Program. To say the least, I am not a happy customer.

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[Ozarkbeard]

I waited for over a year to finally get my Maverick XL Eco-Boost and took delivery in Dec. 2022. The dealer I dealt with actually claimed that after 10 months of waiting, my order did not exist in their system and that there was nothing they could do about it. During my entire 9 months of waiting for updates from my dealer, I had zero contact with the salesman who took my initial order. In the end, my only point of contact was the Finance Manager and the entire sales transaction took place by phone and email because I was out of state. Prior to this, each time I called to get updates, nobody could give me accurate information and I wound up talking to different people each time from Sales Manager to finally Finance Manager. Each time I was given a run around and passed on to someone else. Finally I asked to speak directly with the General Manager and after looking in the system, he informed me that my order did not exist and he was sorry, but there was nothing he could do about it, unless I had any ideas. I quickly informed him that yes, I had an idea. I told him that I could see on his website that 6 Mavericks were in-bound to his dealership and why he could not sell me one of those. He finally asked me if I would consider taking an XL with a different color and fewer accessories than what I had ordered? I quickly said absolutely yes and wound up taking this vehicle. As I stated before, the final sales transaction took place over the phone and through email. During this time, nothing was ever said about the Ford Pass Program and I was never aware of the Program until at least a month after taking posession of the vehicle and I heard about Ford Pass from my son. The day that I arrived to take ownership of the vehicle the salesman was conveniently off that day and I was pawned off to one of the used car salesmen. This guy handed me my registration and sent me on my way, without any orientation at all. I barely got out of the car lot and realized that the vehicle was empty and out of gas. I had to turn around and go back. As a result of all this, I found out that I missed the time frame to register for the Ford Pass Program and I have lost out on at least the initial 42k points for purchasing a new vehicle as well as anything else. I tried writing to the Ford VP of Customer Service to plead my case, but got zero help and was pawned off to the Ford Pass Program. To say the least, I am not a happy customer.

So sorry to hear of your disaster.
If in you're shoes, there would be two things added to my blacklist; the stealership/owner and Ford Motor Company.

 

[brunomike]

What is the time frame to register for the Ford Pass Program?

 

[TedTX]

Wow! What a bad dealer. Its not like the ford points are against the dealer bottom line. I am glad I heard about FPs here and had my acct setup before delivery and just gave dealer my acct number when doing paperwork.
Complain against the dealership helps the next guy, Ford does guard against poor run dealerships by reducing the number of trucks they are allotted.
From what I heard it can take a month for paperwork to complete so for others keep after those rewards programs whatever auto companies you deal with.

 

[BradnChristine]

What is the time frame to register for the Ford Pass Program?

Hope you get an answer. My son bought a Ranger through a military program and the dealership basically just handed him his keys 6 months ago. We are visiting and I told him how to set up a FordPass account and add his truck. Sounds like he is ass-out on the points he deserves???

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