Ford Pass Rewards won’t transfer to Ford Accessories

[Lemnapa]

After a couple of calls, I finally had my FordPass rewards points added to my account for purchase of my Maverick. It totaled 42,000 points but I’ve been trying since October to have them show up on my Ford accessories website to put towards a purchase. I’ve been in contact with both Ford accessories helpline and FordPass rewards helpline and have case numbers on both ends. They don’t seem to communicate with each other and the only response I’ve been getting on weekly calls is that IT is working on it. Anybody else have this issue? Was hoping to use my points before the Member20 discount for accessories ended tomorrow. The points appear on my FordPass app, but do not appear when I sign in at the Ford accessories website. I’ve tried three different browsers on my desktop and iOS through the app with no success.

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[LSchicago]

I have not been able to use points on Ford.com either

 

[HybridOnOrder]

Hello,

Have you guys tried going to your dashboard?
From there, at the top, it says "SHOP"...If I go from there, then login, my points are displayed.
Good luck.

 

[Don806]

Hello,

Have you guys tried going to your dashboard?
From there, at the top, it says "SHOP"...If I go from there, then login, my points are displayed.
Good luck.

this works for me also...........

 

[Lemnapa]

No luck with that either. No points under My Account, won't let me custom add in the cart when I try to check out. Everything is grayed out. Ford Pass says I have points, Ford Accessories says they can't see my points. I can't get there from here...........

 

[BeardedK]

Not sure what your issue is, but have you tried going to a dealer and ordering through them? They should take your points as payment, you may not get any discounts though.

 

[Lemnapa]

That was suggested by Ford Accessories and like you said, no discount. I don't want to give up the 20%. I'll order a BAK MX4 from Amazon and save my points for service if that's the case. I was hoping to combine Points with a discount for a super deal on the trifold hard cover. The price difference between Amazon without a discount and Ford with a 20% discount is like $43 U.S., and they'll ship to my house and save me a 40 mile roundtrip to dealer.

 

[AwHeck]

That was suggested by Ford Accessories and like you said, no discount. I don't want to give up the 20%. I'll order a BAK MX4 from Amazon and save my points for service if that's the case. I was hoping to combine Points with a discount for a super deal on the trifold hard cover. The price difference between Amazon without a discount and Ford with a 20% discount is like $43 U.S., and they'll ship to my house and save me a 40 mile roundtrip to dealer.

You should start a conversation with REALTRUCK and tell them what you want and that you are a MTC member. They may beat Amazon. They were great to work with on my BAK purchase.

 

[Mavman321]

I had an issue for a bit with my points after my maverick purchase. Turns out they applied my ford points to some other ford account with my name on it. I called customer service and they sorted it out

 

[WJOHNM]

After a couple of calls, I finally had my FordPass rewards points added to my account for purchase of my Maverick. It totaled 42,000 points but I’ve been trying since October to have them show up on my Ford accessories website to put towards a purchase. I’ve been in contact with both Ford accessories helpline and FordPass rewards helpline and have case numbers on both ends. They don’t seem to communicate with each other and the only response I’ve been getting on weekly calls is that IT is working on it. Anybody else have this issue? Was hoping to use my points before the Member20 discount for accessories ended tomorrow. The points appear on my FordPass app, but do not appear when I sign in at the Ford accessories website. I’ve tried three different browsers on my desktop and iOS through the app with no success.

I had no problem used them on my EX-warranty 210.00 bucks big help.

 

[Tiger Dude]

That's how I used mine, online ordering, this was ~8 month ago.

IIRC, if you are trying to have it delivered to your dealer the dealer has to be set up for it.

 

[Lemnapa]

You are correct. All my other accessories were delivered to my in-town dealer. Modular bed liner, remote start and fobs, sill plates, tailgate dampener and lettering with floor mats. Trifold cover shows it would be delivered to a dealer in another town. In any case, my points won't show on my account and no word from Ford. Also, Member20 and Thanksgiving25 promo codes have now expired though they do offer a new 15% on their site.
At least the vehicle is all that I hoped it would be. Great to drive and 40 MPG, well worth the 14 month wait. My Duramax is now parked unless I'm pulling my 5th wheel.

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