Something new on the voice chat

[Scott Asheville]

I checked on my 3 September Maverick order today, and the nice lady there was really surprised to see that I have a VIN number before I'm scheduled. She said I'm put down as scheduled 8 August, with an ETA in mid September. Then she said I had a VIN and gave it to me. She said she'd never seen a VIN prior to scheduling before.

Edited by OP: I phrased that poorly. She told me I wasn't yet scheduled, but that my scheduling would be performed 8 August. I left the voice chat very confused. It seems strange that they would schedule the week on which you're going to be scheduled.

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[paneubert]

Surprised to see that I have a VIN number before I'm scheduled.
..............
She said I'm put down as scheduled 8 August.

Those who statements don't go together. You either are scheduled or not.

A VIN is assigned when you are scheduled. She says you are scheduled for 8 August. So you would have a VIN. This is literally how it works. Haha. The only surprising thing here is that the Ford rep would be surprised to see a VIN on a scheduled order.

 

[Scott Asheville]

And now I'm seeing weirdness on the Ford order tracking page. I open it, enter my order number and VIN and I see "session expired, please refresh page". Again and again after page reloads. I guess Ford is having issues today.

 

[ShadowBlack XL440]

And now I'm seeing weirdness on the Ford order tracking page. I open it, enter my order number and VIN and I see "session expired, please refresh page". Again and again after page reloads. I guess Ford is having issues today.

Nothing new, issues every day with that system.

 

[Scott Asheville]

I figured out my problem with the order tracking page. You have to sign into your Ford account before it will work. Or at least I have to do that.

The order tracking page is interesting, because it is exactly what the chat lady said. I have a VIN, and it shows me in "order confirmed" status. No scheduling.

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