That's the way it is in our shop. Recalls can be done by light-duty techs and all of the journeyman techs are refusing to do them. Not good when a new recall comes in on a new model.
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Hierarchical question: which of the 2 mentioned (light-duty vs journeyman) have the most experience/seniority?
I've been in the fixed ops side of dealership management for 24 years so I do know what I'm talking about. If you're in the business and have factory trained techs that don't know how to take off an oil filter than you're at a pretty dysfunctional store. What do you do in the business? Sales?
Sure there are high school kids you hire to train as lube techs that don't know what they are doing at first but they aren't working on cars by themselves.
Also I have never had untrained, non certified techs doing recall work. That would never pass an audit by the manufacture. makes me wonder what business you've been in for so long. If that is the way you run a store then you need to go to a well ran store that doesn't cut corners and disappoint customers.
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Your lucky to have a capable workforce. The truth is that kids are brainwashed by the school systems that they need to attend college to be someone. Tech jobs are for people with no future is what they are made to feel. Top that off that everyone wants a $100,000 job out of college with no manual labor. It is a terrible situation this country is in for the services industries as a whole. That is why I teach my daughters how to fix or build everything themself. And yes they do their own oil changes.
Your situation is not the norm for the auto repair industry. Most of the tech and body programs are on life support and have very few participants let alone actual intelligent ones. Every auto related business in our area is feeling the same pressure and just hopes to make it long enough to retire. First 15 years in fixed ops, and last 20 have been autobody management myself.
I've been with Honda, Subaru and was director of a campus that had all highline brands (Mercedes, Porsche, Rolls, Bentley, Aston martin) with my office located in our Porsche store. The amount of respect and knowledge those techs had for those cars was unlike any other. Even with Honda and Subaru, the master techs were all amazing at their craft. Again, every shop has their kids that goof off and needs lots of guidance but they don't normally last very long.
I've been approached to run a body shop before and that is one headache I can't image getting myself into lol More power to you sir
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They should be apologetic since it looks like they screwed up.
This is the procedure for the vane removal part of the recall:
About 20 seconds with no other part removal.
The holes to be introduced in the underbody cover included here: https://static.nhtsa.gov/odi/rcl/2022/RCMN-22V484-1315.pdf
Only requires removal of the cover, 1 3/4" hole saw and a utility knife.
Sad that you have been inconvenienced over such a minor repair.
Cheers.
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Wow, thank you so much for posting this document. The tech did NOT need to remove the front bumper cover for the Maverick, and them doing that caused this problem. Now I guess I have to complain to the dealer/service department, but what am I asking for? I can't get my truck back sooner? Not sure I want to bring my truck here ever again...ugh. Thanks all for your input!
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It looks like fatigue fracture maybe at a mechanical bend...see bare metal in the sheet metal edge. Ford Tough Tested.
In how many miles?
In how many miles?
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Heard Ford is raising the base price $1000 for this thin sheet metal.
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Thanks for starting this thread, made me look into the process!
Maybe some free oil changes to help redress the hassle they caused?
Cheers.
Generally, journeyman (heavy duty techs). But, there are good and bad ones in each group.
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Ford does not require any specific certifications to perform recalls or TSB's because the bulletins containing the instructions are considered to be step-by-step processes and therefore do not require certifiable knowledge.
Warranty work is a different story, but even then if the dealer is shop-competent technically anyone in the shop can do the work.
Do not expect your TSB's or recall work to be performed by fully certified technicians. When I was on my way out, most experienced line techs were outright refusing these smaller bulletins, unless they paid unusually well...
thank you for posting Maverich. Too bad there are some flamers on here, but for the most part people are really helpful. I'm thinking of removing the vanes myself and just have the dealer clear the recall when they cut the holes in the engine tray.
