- First Name
- Kim
- Joined
- Feb 9, 2022
- Threads
- 34
- Messages
- 719
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- 1,165
- Location
- Delaware Water Gap, Pa.
- Vehicle(s)
- 2023 Maverick XLT, 2018 Subaru Forester, 1966 MGB
- Engine
- 2.0L EcoBoost
- Thread starter
- #1
Our MY23 XLT EB has been built, and is in transit. We stopped at the dealership yesterday to check in and confirm our final “take home” price … And it seems Ford’s $1,740 private offer credit for our unscheduled/unbuilt MY22 order is not in the Smart Vincent system.
Our sales rep (who has been great) confirmed that the MY22 order (1/25/2022) had been COVP approved, as required, and that he was careful to copy all our info over exactly (name, address, phone, email) to the new MY23 order (9/15/2022). He also confirmed that he had not canceled the MY22 order at any time, but had let it sit there.
He said he had a private offer show up on another customer‘s MY23 Maverick ”rollover” order, so he knew what the process was.
He asked us to call Ford today to see if they could straighten it out. Just got off the phone with Ford Marketing, and they were of no help at all. All she could say is that she didn‘t see the offer in the system (which I knew). I made her look for the original MY22 order — which she found, but all she could say is that it was showing as unscheduled/canceled, and that we needed to get the dealership to figure it out.
I asked how they would do that, and she could only say “they have the resources.” I have a call into the sales rep.
*** I know other people have had this happen — Can anyone share the process for getting it straightened out? @fordvideoguy ?
I hadn’t been worried about it, because as far as I know, we and the dealership did everything right. Guess I should have confirmed it earlier, as soon as we got our ViN for the MY23. And unfortunately, our sales rep is going off on disability leave after this week, we learned, so won’t be around to resolve this, unless a miracle happens and it gets sorted out this week.
Our sales rep (who has been great) confirmed that the MY22 order (1/25/2022) had been COVP approved, as required, and that he was careful to copy all our info over exactly (name, address, phone, email) to the new MY23 order (9/15/2022). He also confirmed that he had not canceled the MY22 order at any time, but had let it sit there.
He said he had a private offer show up on another customer‘s MY23 Maverick ”rollover” order, so he knew what the process was.
He asked us to call Ford today to see if they could straighten it out. Just got off the phone with Ford Marketing, and they were of no help at all. All she could say is that she didn‘t see the offer in the system (which I knew). I made her look for the original MY22 order — which she found, but all she could say is that it was showing as unscheduled/canceled, and that we needed to get the dealership to figure it out.
I asked how they would do that, and she could only say “they have the resources.” I have a call into the sales rep.
*** I know other people have had this happen — Can anyone share the process for getting it straightened out? @fordvideoguy ?
I hadn’t been worried about it, because as far as I know, we and the dealership did everything right. Guess I should have confirmed it earlier, as soon as we got our ViN for the MY23. And unfortunately, our sales rep is going off on disability leave after this week, we learned, so won’t be around to resolve this, unless a miracle happens and it gets sorted out this week.
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Once a "real person" from Ford actually looked into it, this was the reason the "automated system" would not match my original order info to my reorder info. Have them look into this carefully. It happened to me, and I bet it's happening to you. Don't give in!!!!!
