Order number and vin no longer valid?

[Mattmuzic]

I ordered a fe hybrid back in October and it went into production a week ago. Now when I use my order number and vin to see the progress it doesn’t let me log on and says it’s an invalid order number/vin. Anyone else having this issue?

Matt

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[Jasperw229]

The tracking website is known for being pretty terrible.
It seemed like 1/3 times I tried to use it the system wouldn't work for me and I'd just wait a few hours or until the next day and then it would work again.

 

[NotAnonymous]

Mine isn't scheduled until the week of 1/31 but I got that message on the tracker this morning as well.

 

[mtbkr1030]

From a FB Mav Page:



Tracking links to track your Maverick. I copied these from another group I am on.
To the Ford site to check on status
https://shop.ford.com/vehicleordertracking#/
Another Window Sticker lookup tool - add your VIN at the end
https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=
To the Ford site that populates your Modules being turned on (this lets you know it’s actually built at the factory)
https://www.motorcraftservice.com/AsBuilt
And lastly to see if it’s scheduled on the Convoy (Truck not Rail) to your Dealer!
https://palsapp.com
If you are going by rail, it’s more complicated…
First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.
There are two major rail companies.
CSX is everything east of the mississippi
UP is everything west of the mississippi
But they all start out on CSX so once they have it in their system they will follow it all the way.
So, how do you track your truck on a railcar?
First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.
CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.
Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update
NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

 

[DryHeat]

Lots of people are reporting the same "invalid VIN" problem on this thread today:
https://www.mavericktruckclub.com/forum/threads/january-3rd-build-week.7496/

 

[altomav]

If you're trying Ford's tracker and not giving you status, try MTC's and see if you get the same result.

https://www.mavericktruckclub.com/forum/pages/tracker/

 

[Mymaverick2021]

From a FB Mav Page:



Tracking links to track your Maverick. I copied these from another group I am on.
To the Ford site to check on status
https://shop.ford.com/vehicleordertracking#/
Another Window Sticker lookup tool - add your VIN at the end
https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=
To the Ford site that populates your Modules being turned on (this lets you know it’s actually built at the factory)
https://www.motorcraftservice.com/AsBuilt
And lastly to see if it’s scheduled on the Convoy (Truck not Rail) to your Dealer!
https://palsapp.com
If you are going by rail, it’s more complicated…
First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.
There are two major rail companies.
CSX is everything east of the mississippi
UP is everything west of the mississippi
But they all start out on CSX so once they have it in their system they will follow it all the way.
So, how do you track your truck on a railcar?
First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.
CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.
Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update
NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

Just wait for the email from Ford saying your truck has been shipped, Then a call from your dealer that you can come and pick up your new truck and It's not as stressful as trying to use these tracking apps

 

[nunucello]

I ordered a fe hybrid back in October and it went into production a week ago. Now when I use my order number and vin to see the progress it doesn’t let me log on and says it’s an invalid order number/vin. Anyone else having this issue?

Matt

Same here - my guess is it's a glitch

 

[ralatalo]

I can't figure out how to use: palsapp.com
How do you create an account?

 

[Mymaverick2021]

I ordered a fe hybrid back in October and it went into production a week ago. Now when I use my order number and vin to see the progress it doesn’t let me log on and says it’s an invalid order number/vin. Anyone else having this issue?

Matt

For peace of mind you could always call the Maverick hot line and ask them what's going on with your truck

 

[bbhaag]

I can't figure out how to use: palsapp.com
How do you create an account?

I don't believe they allow consumers to track by VIN anymore and you can no longer create an account. This is a screen shot I grabbed from their website this morning.

Their recommendation is to now check with your dealer if you are a consumer and want to track your vehicle.

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