Order canceled by Ford

[gasstationman]

My wife and I ordered a Maverick XL Hybrid with a towing package on 8/1/2021. We were pretty excited. We had bought new vehicles in the past, but had never ordered one. I had read about the protocol to order and after a few days, I contacted the salesman. I asked him about it. He assured me it was done correctly. After a couple of weeks, I stopped in again and asked if they had a confirmation number. The salesman said they had and referred me to his boss. The manager again assured me it had been ordered would keep In touch. I stopped in October and was informed by the manager he had good news. The truck was scheduled to be build the week of November 22. The first week in December, the salesman called and said our truck was in. Fantastic. We went to the dealership and waited while the truck was being cleaned. They brought it around and it wasn't our truck. It was an XLT with the Echo boost. They apologized. On January 4th I stopped in the dealership. The salesman was out, so I left a message inquiring if there had been any news. An hour later, the salesman called and said Ford cancelled the order without explanation. He said I could get a truck without the Hybrid option or order the Hybrid in when the 2023 season starts. I was extremely disappointed. I never did get a conformation or any correspondence directly from Ford.

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[olderbudwiser]

My wife and I ordered a Maverick XL Hybrid with a towing package on 8/1/2021. We were pretty excited. We had bought new vehicles in the past, but had never ordered one. I had read about the protocol to order and after a few days, I contacted the salesman. I asked him about it. He assured me it was done correctly. After a couple of weeks, I stopped in again and asked if they had a confirmation number. The salesman said they had and referred me to his boss. The manager again assured me it had been ordered would keep In touch. I stopped in October and was informed by the manager he had good news. The truck was scheduled to be build the week of November 22. The first week in December, the salesman called and said our truck was in. Fantastic. We went to the dealership and waited while the truck was being cleaned. They brought it around and it wasn't our truck. It was an XLT with the Echo boost. They apologized. On January 4th I stopped in the dealership. The salesman was out, so I left a message inquiring if there had been any news. An hour later, the salesman called and said Ford cancelled the order without explanation. He said I could get a truck without the Hybrid option or order the Hybrid in when the 2023 season starts. I was extremely disappointed. I never did get a conformation or any correspondence directly from Ford.

Yours is not the first post with exact same problem. Go to your dealer and ask to see the correspondence, if they cannot or will not something is rotten.

 

[Rob Cactus Gray]

Hybrids don’t have a towing package. I’m wondering if the entire process was a miss understanding.. Do you have your original build sheet? Did you receive email confirmation? I still wouldn’t order from them again.

 

[gasstationman]

Yes, I wanted the hitch.

 

[gasstationman]

Hybrids don’t have a towing package. I’m wondering if the entire process was a miss understanding.. Do you have your original build sheet? Did you receive email confirmation? I still wouldn’t order from them again.

I never got any correspondence from Ford. I definitely wouldn't use that dealer again.

 

[gasstationman]

Yours is not the first post with exact same problem. Go to your dealer and ask to see the correspondence, if they cannot or will not something is rotten.

I suspect something is rotten, but I don't understand what the motivation would be.

 

[Tbolt]

Sounds like they ordered the wrong truck.

 

[olderbudwiser]

I suspect something is rotten, but I don't understand what the motivation would be.

Maybe $$$$$$ for an Hybrid they do not have to sell to ordering customer.

 

[Rob Cactus Gray]

I suspect something is rotten, but I don't understand what the motivation would be.

The dealer could mark up your hybrid 5-10k and sell it out from under you in an hour.

 

[olderbudwiser]

The dealer could mark up your hybrid 5-10k and sell it out from under you in an hour.

Nice you put a number on it. $$$. Not far off I'll bet.

 

[kmish203]

Yes, I wanted the hitch.

You can get a towing hitch without the towing package. Are you sure you ordered the "towing package"? Because as other's have said, that isn't available on the Hybrid. It sounds like both you and your dealer were not on the same page with any of this.

 

[Rob Cactus Gray]

Nice you put a number on it. $$$. Not far off I'll bet.

Ask me how I know? Hahaha 🥲

 

[jwiedle24]

You can get a towing hitch without the towing package. Are you sure you ordered the "towing package"? Because as other's have said, that isn't available on the Hybrid. It sounds like both you and your dealer were not on the same page with any of this.

He is probably just referring to his added hitch receiver as a towing package, as it will allow him to tow -- although it is not the actual towing package.

 

[gasstationman]

Maybe $$$$$$ for an Hybrid they do not have to sell to ordering customer.

You may be right.

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