Ok, I give up

[Tim Howard]

I constantly have the same problem on Chrome Browser with the CHAT button not appearing. I can only get tracking by using Dissenter browser. Try a different browser???

Interesting, I have had problems with Firefox but can get it to work with Chrome. Definitely recommend trying a different browser or even a different version of the same browser.

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[Wylie61]

Have chrome, no chat selection. Enable cookies and refresh makes chat function for me

 

[SLINGSHOT]

To all who replied to my post -- thank you. Changed browser to Edge and would you believe the chat button miraculously appeared. Go figure. What I learned from chat. My Shadow Black XL EB AWD with 4k hitch is scheduled for 12/20 build. Like the rest of you I can hardly wait.

my experince exactly. Does not show on Firefox, does on Edge.

 

[Pucman1]

hang in there…. Mine got pushed from 12/13 to ???? Then showed as 12/15
Build date…. Just received the email that it was built 12/16 and is waiting on shipment so….. another few weeks!
It is definitely Christmas!

To all who replied to my post -- thank you. Changed browser to Edge and would you believe the chat button miraculously appeared. Go figure. What I learned from chat. My Shadow Black XL EB AWD with 4k hitch is scheduled for 12/20 build. Like the rest of you I can hardly wait.

 

[over2000lbs]

These folks are USELESS!

I haven't had any issue with using them

It's much faster for me to call and get a status update in less than 2 minutes, versus having to wait 5,10,15+ minutes at times to get a support representative thru chatting

 

[NoVaJimmy]

Yep thats the one. Click on the Start Chatting button and a window should pop up. Chrome is the worst about it though. I suggest the OP try Edge since it comes baked into Windows that way they won't have to down load another browser.

This has never worked for me, I've never once seen the chat button no matter what browser I use on my personal or work laptops. On my phone's browser it's there every time. I feel OP's pain

 

[gte105u]

I can't get chat or tracking to work on my Android Chrome. Chat works on Samsung browser. But I have to use the laptop to do the tracking.

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